[i_am_a_gremlin]

They are the WORST customer services by far

Been trying to get a ****in PUK code for my daughters phone for 2 days...they keep asking for user name and passwords from us but we have never set up an account as its a PAYG phone...

I am about ready to throw the flippin phone in the bin....bloody idiots

[prl100]

Yes, please tell everyone you know to avoid 3 at all costs. The tarrifs may appear cheaper, but you pay for it in the end!

It took me 45 minutes on the phone the other day to get them to cancel my contract, I had already the operator that the reason for canceling was because 'I do not use the phone anymore' - I repeated this about 3 times, he eventually asked 'please give me your reason for leaving, other than that you do not use the phone' so I said I had another commitment to another network. At this point I was put on hold at one point for 15 minutes while the guy supposeadly cancelled the contract.

When he came back on the line he said he had spoken to his manager and realised that I had bought my phone from a 3 store, so go back to a 3 store and they will give you a new phone and a new contract(?), I now said 'I no longer wish to discuss this, cancel the contract now'. It took another 15 minutes still before he was able to cancel the account. I have since called back to check that he really did cancel, as I had no confidence at all in his abilities.

I cannot offer any advice to you for how to get the PUK code, only to be VERY patient and persistent and ask if there is any other method for verifying the ownership of the phone (maybe throught the simcard number and the IMEI number of the phone?).

[prking]

Surely the most practical solution is to register the phone on the website?

[xjulezyx]

OH!! 3 customer services, where to begin with them!!

i had problems with my fone freezing, i called them to askk for some advice, they asked if was calling from the faulty phone to which i replied i was... they then asked me to remove my sim card and tell them the 19 digit number on it.. . . whilst on the phone!?!? they are unbelievable!!

[SuddenImpulse]

3's product itself is pretty good and their PAYG tariff is very competitive, so IMO if they only brought their CS to the UK then they're probably be one of the most highly regarded networks.

[chris20]

it is the one thing holding 3 back if they ever want to grow in to a big network they need to improve there customer service or they will lose loads of people and never grow much

[coopermanyorks]

Quote:

Originally Posted by prl100

YI have since called back to check that he really did cancel, as I had no confidence at all in his abilities.

Request your Pac code , when it arrives use it .

The contract WILL then end and you'll be sent a final bill for anything owing .

[xjulezyx]

i was just wondering if anyone knew a normal rate number for 3 head office? i currently have an 0870 number but it will cost me a fortune to call it?

[coopermanyorks]

try here



http://saynoto0870.com/search.php

enter Three in the search

[xjulezyx]

aw thanks i didnt realise there was such a site

[Thegaffer1]

Worst customer service by a mile.

It took me 3 months of phone calls every day to get them to send me a new phone after mine went missing after i posted it back to them.

When they did post me backa new phone it was a refurb with no charger, no battery and no back for the phone. This then took another 2 weeks and still no back for the phone. Had to end up buying a back off ebay because i had enough of them by that stage.

The phone is still rubbish but there is noway im phoning back or sending it back again.

When my contract is up i will be moving to a company that has an english customer service.

Worst ever. DO NO USE 3 NETWORK.

[xjulezyx]

seconded!! as soon as my contracts up i am outa 3!!

[johnnyrich]

I never found them too bad, but when I lost my phone last week, I called them and the guy asked me if I was calling from the number I was phoning about.

Doh!

[ShaunIOW]

I'm having fun with Three CS atm - before I joined them I specifically asked about coverage in the 3 places I'd need it and was told coverage was excellent - this week I move to one of those areas and guess what? no coverage at all, which their tech support confirms. AFAIC Three have missold me the contract by at best giving misleading information and at worst lying, so I'm going to keep going till my contract is canceled - I have it in writing about the coverage from them.

[xjulezyx]

shaun have you tried getting in touch with the exec office? i was misled wen i first had a three contract and lost patience with CS so i contacted the exec office and they were really helpful,are based in uk,and solved the main problem with my contract. i had a fault in my phone also and have been in touch with exec office again and they have resolved it yet again for me. got a phone number and email address can pm u if u like

[bingledee]

never had any bother in the years i had them on contract, just took another one out for my mum the other week and the times i've called them about a couple of quick updates or changes to the account, have gone swimmingly well.....

[ShaunIOW]

Quote:

Originally Posted by xjulezyx

shaun have you tried getting in touch with the exec office? i was misled wen i first had a three contract and lost patience with CS so i contacted the exec office and they were really helpful,are based in uk,and solved the main problem with my contract. i had a fault in my phone also and have been in touch with exec office again and they have resolved it yet again for me. got a phone number and email address can pm u if u like

No haven't tried that, the number and email would be very useful, cheers

[xjulezyx]

pm on its way

[pixel_pixel]

I have never had a problem with them. They are always helpful when I contact them. I have locked my phone before and they were fine.

[russellelly]

Quote:

Originally Posted by pixel_pixel

I have never had a problem with them. They are always helpful when I contact them. I have locked my phone before and they were fine.

I've got to say my experience on my 3 years or so of 3's customer service has been excellent. The location of it hasn't been an issue.

Dealing with O2's UK call centre has proven far worse

[DXRulz]

Quote:

Originally Posted by russellelly

I've got to say my experience on my 3 years or so of 3's customer service has been excellent. The location of it hasn't been an issue.

Dealing with O2's UK call centre has proven far worse

I dont know why people complain about O2's so much, i know lots of happy O2 customers and i have not once ever had a problem dealing with their customer service. I can say i dont like 3 CS at all and wont even use the network again.

[pixel_pixel]

You have to remember that each mobile company has millions of customers. The only comments on here that stick in your mind are the complaints that overshadow the good customer service that the vast majority get when phoning their companies.

So a few hundred complaints out of many millions is a negligible.

[call100]

It is also worth remembering that they have hundreds of Call Centre staff. If you get a bad one on any provider you will report a bad experience. It would always be worth hanging up and trying again if you are talking to a numpty...I'm on O2 and have always found them to be very helpful and based here....

[prking]

I have had good experiences with both O2 and Three. O2 have been truly excellent in the last few years. The last time I emailed them, they sent me a text within a few hours to say that they had replied. This was on a Saturday.

[DXRulz]

I have had responses and fixes done on my account on a Sunday by O2 and i like that, its called decent service. Most companies would make you wait until the Monday. And i like how O2 are the only network which text you to say they have replied to your email