DS Forums

 
 

3 Customer Services


Reply
Thread Tools Search this Thread
Old 21-11-2008, 17:48
i_am_a_gremlin
Inactive Member
 
Join Date: Jan 2007
Location: Cumbernauld
Posts: 3,535

They are the WORST customer services by far

Been trying to get a ****in PUK code for my daughters phone for 2 days...they keep asking for user name and passwords from us but we have never set up an account as its a PAYG phone...

I am about ready to throw the flippin phone in the bin....bloody idiots
i_am_a_gremlin is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 22-11-2008, 05:35
prl100
Forum Member
 
Join Date: Nov 2006
Posts: 223
Yes, please tell everyone you know to avoid 3 at all costs. The tarrifs may appear cheaper, but you pay for it in the end!

It took me 45 minutes on the phone the other day to get them to cancel my contract, I had already the operator that the reason for canceling was because 'I do not use the phone anymore' - I repeated this about 3 times, he eventually asked 'please give me your reason for leaving, other than that you do not use the phone' so I said I had another commitment to another network. At this point I was put on hold at one point for 15 minutes while the guy supposeadly cancelled the contract.

When he came back on the line he said he had spoken to his manager and realised that I had bought my phone from a 3 store, so go back to a 3 store and they will give you a new phone and a new contract(?), I now said 'I no longer wish to discuss this, cancel the contract now'. It took another 15 minutes still before he was able to cancel the account. I have since called back to check that he really did cancel, as I had no confidence at all in his abilities.

I cannot offer any advice to you for how to get the PUK code, only to be VERY patient and persistent and ask if there is any other method for verifying the ownership of the phone (maybe throught the simcard number and the IMEI number of the phone?).
prl100 is offline   Reply With Quote
Old 22-11-2008, 06:36
prking
Forum Member
 
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
Surely the most practical solution is to register the phone on the website?
prking is offline   Reply With Quote
Old 25-11-2008, 15:34
xjulezyx
Forum Member
 
Join Date: Dec 2006
Posts: 931
OH!! 3 customer services, where to begin with them!!

i had problems with my fone freezing, i called them to askk for some advice, they asked if was calling from the faulty phone to which i replied i was... they then asked me to remove my sim card and tell them the 19 digit number on it.. . . whilst on the phone!?!? they are unbelievable!!
xjulezyx is offline   Reply With Quote
Old 25-11-2008, 16:49
SuddenImpulse
Forum Member
 
Join Date: Nov 2008
Posts: 380
3's product itself is pretty good and their PAYG tariff is very competitive, so IMO if they only brought their CS to the UK then they're probably be one of the most highly regarded networks.
SuddenImpulse is offline   Reply With Quote
Old 25-11-2008, 17:17
chris20
Guest
 
Join Date: Jun 2005
Posts: 3,556
it is the one thing holding 3 back if they ever want to grow in to a big network they need to improve there customer service or they will lose loads of people and never grow much
chris20 is offline   Reply With Quote
Old 25-11-2008, 17:32
coopermanyorks
Forum Member
 
Join Date: Jan 2003
Location: In Gods Own County
Posts: 20,678
YI have since called back to check that he really did cancel, as I had no confidence at all in his abilities.
Request your Pac code , when it arrives use it .

The contract WILL then end and you'll be sent a final bill for anything owing .
coopermanyorks is offline Follow this poster on Twitter   Reply With Quote
Old 26-11-2008, 23:57
xjulezyx
Forum Member
 
Join Date: Dec 2006
Posts: 931
i was just wondering if anyone knew a normal rate number for 3 head office? i currently have an 0870 number but it will cost me a fortune to call it?
xjulezyx is offline   Reply With Quote
Old 27-11-2008, 00:00
coopermanyorks
Forum Member
 
Join Date: Jan 2003
Location: In Gods Own County
Posts: 20,678
try here



http://saynoto0870.com/search.php

enter Three in the search
coopermanyorks is offline Follow this poster on Twitter   Reply With Quote
Old 27-11-2008, 00:02
xjulezyx
Forum Member
 
Join Date: Dec 2006
Posts: 931
aw thanks i didnt realise there was such a site
xjulezyx is offline   Reply With Quote
Old 27-11-2008, 01:40
Thegaffer1
Forum Member
 
Join Date: Jun 2004
Location: Sunny Portrush
Posts: 233
Worst customer service by a mile.

It took me 3 months of phone calls every day to get them to send me a new phone after mine went missing after i posted it back to them.

When they did post me backa new phone it was a refurb with no charger, no battery and no back for the phone. This then took another 2 weeks and still no back for the phone. Had to end up buying a back off ebay because i had enough of them by that stage.

The phone is still rubbish but there is noway im phoning back or sending it back again.

When my contract is up i will be moving to a company that has an english customer service.

Worst ever. DO NO USE 3 NETWORK.
Thegaffer1 is offline   Reply With Quote
Old 27-11-2008, 12:58
xjulezyx
Forum Member
 
Join Date: Dec 2006
Posts: 931
seconded!! as soon as my contracts up i am outa 3!!
xjulezyx is offline   Reply With Quote
Old 27-11-2008, 14:15
johnnyrich
Forum Member
 
Join Date: Feb 2006
Posts: 1,571
I never found them too bad, but when I lost my phone last week, I called them and the guy asked me if I was calling from the number I was phoning about.

Doh!
johnnyrich is offline   Reply With Quote
Old 28-11-2008, 18:49
ShaunIOW
Forum Member
 
Join Date: Jun 2006
Location: Isle of Wight
Posts: 7,829
I'm having fun with Three CS atm - before I joined them I specifically asked about coverage in the 3 places I'd need it and was told coverage was excellent - this week I move to one of those areas and guess what? no coverage at all, which their tech support confirms. AFAIC Three have missold me the contract by at best giving misleading information and at worst lying, so I'm going to keep going till my contract is canceled - I have it in writing about the coverage from them.
ShaunIOW is offline   Reply With Quote
Old 28-11-2008, 19:47
xjulezyx
Forum Member
 
Join Date: Dec 2006
Posts: 931
shaun have you tried getting in touch with the exec office? i was misled wen i first had a three contract and lost patience with CS so i contacted the exec office and they were really helpful,are based in uk,and solved the main problem with my contract. i had a fault in my phone also and have been in touch with exec office again and they have resolved it yet again for me. got a phone number and email address can pm u if u like
xjulezyx is offline   Reply With Quote
Old 28-11-2008, 20:02
bingledee
Forum Member
 
Join Date: Jun 2004
Posts: 965
never had any bother in the years i had them on contract, just took another one out for my mum the other week and the times i've called them about a couple of quick updates or changes to the account, have gone swimmingly well.....
bingledee is offline   Reply With Quote
Old 28-11-2008, 22:32
ShaunIOW
Forum Member
 
Join Date: Jun 2006
Location: Isle of Wight
Posts: 7,829
shaun have you tried getting in touch with the exec office? i was misled wen i first had a three contract and lost patience with CS so i contacted the exec office and they were really helpful,are based in uk,and solved the main problem with my contract. i had a fault in my phone also and have been in touch with exec office again and they have resolved it yet again for me. got a phone number and email address can pm u if u like
No haven't tried that, the number and email would be very useful, cheers
ShaunIOW is offline   Reply With Quote
Old 28-11-2008, 22:44
xjulezyx
Forum Member
 
Join Date: Dec 2006
Posts: 931
pm on its way
xjulezyx is offline   Reply With Quote
Old 29-11-2008, 23:25
pixel_pixel
Forum Member
 
Join Date: Mar 2005
Posts: 4,684
I have never had a problem with them. They are always helpful when I contact them. I have locked my phone before and they were fine.
pixel_pixel is offline   Reply With Quote
Old 30-11-2008, 12:03
russellelly
Forum Member
 
Join Date: Sep 2002
Location: Scotland
Posts: 10,720
I have never had a problem with them. They are always helpful when I contact them. I have locked my phone before and they were fine.
I've got to say my experience on my 3 years or so of 3's customer service has been excellent. The location of it hasn't been an issue.

Dealing with O2's UK call centre has proven far worse
russellelly is offline   Reply With Quote
Old 30-11-2008, 12:26
DXRulz
Forum Member
 
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
I've got to say my experience on my 3 years or so of 3's customer service has been excellent. The location of it hasn't been an issue.

Dealing with O2's UK call centre has proven far worse
I dont know why people complain about O2's so much, i know lots of happy O2 customers and i have not once ever had a problem dealing with their customer service. I can say i dont like 3 CS at all and wont even use the network again.
DXRulz is offline   Reply With Quote
Old 30-11-2008, 19:43
pixel_pixel
Forum Member
 
Join Date: Mar 2005
Posts: 4,684
You have to remember that each mobile company has millions of customers. The only comments on here that stick in your mind are the complaints that overshadow the good customer service that the vast majority get when phoning their companies.

So a few hundred complaints out of many millions is a negligible.
pixel_pixel is offline   Reply With Quote
Old 01-12-2008, 10:19
call100
Forum Member
 
Join Date: Mar 2005
Posts: 6,572
It is also worth remembering that they have hundreds of Call Centre staff. If you get a bad one on any provider you will report a bad experience. It would always be worth hanging up and trying again if you are talking to a numpty...I'm on O2 and have always found them to be very helpful and based here....
call100 is offline   Reply With Quote
Old 01-12-2008, 18:04
prking
Forum Member
 
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
I have had good experiences with both O2 and Three. O2 have been truly excellent in the last few years. The last time I emailed them, they sent me a text within a few hours to say that they had replied. This was on a Saturday.
prking is offline   Reply With Quote
Old 01-12-2008, 18:31
DXRulz
Forum Member
 
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
I have had responses and fixes done on my account on a Sunday by O2 and i like that, its called decent service. Most companies would make you wait until the Monday. And i like how O2 are the only network which text you to say they have replied to your email
DXRulz is offline   Reply With Quote
 
Reply




 
Forum Jump


All times are GMT. The time now is 11:33.