Dealing with Indian callcentres is always going to be a problem - they simply don't have our ability to 'chat'. There is very little emotion in their voices, they tend to speak very monotone-esque and that can cause a barrier to rapport. If I'm speaking to someone on the phone, especially a callcentre, I need to know they understand not only my issue but what I'm trying to say if I'm getting a point across, especially if it's a complaint.

I've dealt with o2 in the past and they seem to be pretty chatty - Indian callcenter conversations always seem to be 'forced'.

I have had no problems with 3s Indian callcentres , they are straight to the point, polite and give you the info they have in front of them on their screen. I have been with 3 since they first started and find them great value for mone.

Their customer services are much better than the crapphone warehouse who I had to deal with when I first joined 3.

When my other half took out a new 3 contract in Belfast around beginning of October we were told categorically - and store manager confirmed it - that 3 were introducing an all ireland tariff (to ALL irish networks) within a few weeks.

This was the main reason for going with them as it meant being able to use inclusive texts/mins etc to contact all irish mobiles and be covered when in Dublin or wherever.

Almost three months on and it hasn't materialised yet. I sent an email query and got a call back from the overseas call centre. They had no idea what i was talking about and could only respond from their prepared script.

Hope someone can help - I had a contract with 3 about 5 years ago (left as soon as I could after my 12 month contract) - paid my bills by DD yet today I got a letter from a company claiming that I still owed 3 £11.60 and that my debt had been sold on.

I have never heard from 3 in the past 5 years, and as they were in control of my DD, all my bills were paid.

It's only £11 and I thought I'd just pay to clear it but now I don't know what to do - I spoke to the debt company & they said this is for me to prove I paid all my bills - who keeps bank statements after 5 years?

Any advice?