Last Saturday I ordered a Vodafone Monthly sim Only pack On-line (Via Quidco for the £90 cashback)
So far I have not received the sim despite receiving an email confirming that my account was approved (within) hours of placing the order.
Do Vodafone normally take this long to send a pay monthly sim?
Yesterday I chased up the order, and was told it was dispatched by Special Delivery (but weren't able to give me a tracking number)
Needless to say I didn't receive, so called again today chasing it up.
Firstly the sales staff told me that my order did not exist, and began telling me that I will not be receiving anything. Then continued to try and persuade me to order a new sim. Even though I was quite diplomatic, the the staff started getting very aggressive towards me when I told him I didn't want to order again, but wanted to escalate the issue.
The staff got very refused to put me through to anyone or refer me to another number, where I could speak to someone.
Not being satisfied with this response, I redialed the number and spot to one of the 191 staff, who put me through to the the dispatch warehouse (the same team that told me that my order had been dispatched). The lady went on to tell me that my order wasn't dispatched and she couldn't tell me when it will be.
I'm getting quite tired of this whole situation. Do Vodafone know what they are doing? Do they have a sales order processing system? Is this just a sign of the level of service I will experience with Vodafone in the future? Does anyone have an address for complaints?
I think I'm going to regret switching to Vodafone.
So far I have not received the sim despite receiving an email confirming that my account was approved (within) hours of placing the order.
Do Vodafone normally take this long to send a pay monthly sim?
Yesterday I chased up the order, and was told it was dispatched by Special Delivery (but weren't able to give me a tracking number)
Needless to say I didn't receive, so called again today chasing it up.
Firstly the sales staff told me that my order did not exist, and began telling me that I will not be receiving anything. Then continued to try and persuade me to order a new sim. Even though I was quite diplomatic, the the staff started getting very aggressive towards me when I told him I didn't want to order again, but wanted to escalate the issue.
The staff got very refused to put me through to anyone or refer me to another number, where I could speak to someone.
Not being satisfied with this response, I redialed the number and spot to one of the 191 staff, who put me through to the the dispatch warehouse (the same team that told me that my order had been dispatched). The lady went on to tell me that my order wasn't dispatched and she couldn't tell me when it will be.
I'm getting quite tired of this whole situation. Do Vodafone know what they are doing? Do they have a sales order processing system? Is this just a sign of the level of service I will experience with Vodafone in the future? Does anyone have an address for complaints?
I think I'm going to regret switching to Vodafone.