This happens we me also. I had a problem with this before, and someone on here suggested I do a factory reset. I thought that solved the problem, but twice since (it has just happened to me again) the schedule has completely wiped clean just because I went to Non-Freesat then back to Freesat again. Completely unacceptable! This needs fixing. I will not use Non-Freesat anymore because I am getting FED UP with having to re-schedule recordings I already had set.

I seem to remember that the Freeview 9200T used to do that but was fixed by Humax so there's hope. (Just shows that their programmer teams don't talk to each other much.)
Last edited by MarioLanza : 10-12-2008 at 23:16

Just make sure you email humax about it and see what they say freesat@humax-digital.co.uk

Will do zAndy1. Thanks for the email address

[edit] email sent. Will post the reply if I get one.

Follow up to my no picture problem..
While watching BBC Parliment this afternoon, there was a little whine from the tv speaker and the picture vanished from my tv screen. This was at the time the Freesat HDR was programmed to record Countdown. I changed to Channel 104 to as I also wanted to watch countdown. Once again the channel name was in the display, but once again no picture. Oh buggerbumwilly I thought, the damned thing has fallen over again!. I then realised that my Panasonic DMR-EX88 HDD/DVD recorder has just fired up to also record Countdown from Freeview, it was set up because I could not rely on the old Sky HD box to do the job every time. A quick removal of the HDMI lead from my auto switchbox proved it was a HDMI clash that blanked the picture, so all was well again...well almost... The clash had wiped all my non Freesat channels, and of course, the re-scan wiped my planned recordings, which was my cue for another naughty word
So it seems HDMI incompatibility can really upset the HDR applecart, especially if using more than one box through a auto switch box. I never had this problem with the Sky HD connected because the damned thing hogged the HDMI in standby and had to be pulled to use the other box, but I can happily switch between the HDR and HDD/DVD recorder without a clash so long as they are not both powered at once. I find the HDR much more user friendly, with its lip sync, intelligent recording and excellent on screen information.

See my and Carvel's previous posts in this thread about that problem, no one seems to have an answer for this as yet
Bob.

A few of us have reported that problem on this thread, see previous posts by Carvel and myself.
Bob.

Looks like you guys have become Beta testers for Humax once again.

It's very annoying this one it happens in chasing playback when the actual recording finishes. It used to happen on the 9200T also until V21 firmware. Now on the 9200 you just get a short blank screen and playback then continues. It would help if the STB dropped an automatic bookmark at the point it drops out of playback enabling a rapid return to where your viewing was so rudely interrupted

I can't see why you have to have the blank screen or an automatic bookmark.

(As people will be aware) when you watching chasing playback whilst a recording is happening with Sky+ / Sky HD, when the recording finishes, you just keep watching as before with no glitch or anything.

Surely the Humax box can do the same thing with a software update?

Four days in with my new HDR and I seem to have come across a programme planner bug.
This morning I tried to schedule "The Morning Line" to record on Channel 4 at 8 00 am Saturday morning, but if I use the series link to record it every week, the stupid machine actually puts the afternoon racing in the planner!.
If I don't use the series link, then it enters the correct programme.
I am sorry if this has been covered before, but as a new user I have only recently joined this thread, and it is a bit long now to work all the way through.

I think this is a case of "stupid Channel 4" rather than "stupid machine". The HDR follows the series link information that's set by the broadcaster so perhaps C4 has all the racing as part of a series. An odd choice though!

I've had this a couple of times, but find I can reschedule without a factory reset after the schedule's been lost following a switch between freesat / non-freesat mode. In fact I've done several factory resets anyway, for various reasons...

I referred Humax Support to this thread, explaining that losing the schedule when switching between Freesat and non-Freesat mode is a problem experienced by several other people as well as myself. I asked them to recognise it as a bug which needs fixing in a future software release. The response was:

I am sorry, if it was the fault of the broadcaster's series link information, can you please explain to me how my Sky HD box has been handling the Morning Line programme on a series link for the last year with no problems?

Anyway, I have slung it in the direction of Humax to sort, which should at least end in a definitive answer of a firmware fix.

Sky pay a third party to create, maintain and update their '+' metadata (for their Series Link, etc)...

(And also, their metadata is not necessarily correct all the time!)

As son_t has pointed out, it's different series link information.

I'd be interested to hear what Humax say, but I'd be surprised if they didn't just refer you to the broadcaster. You might therefore have better luck of this getting sorted if you sling it in the direction of Channel Four too!

Thank You, so by that rule of thumb, Freesat must also pay a third party to maintain their metadata if it is not one set of data for all users. So by my way of thinking, if Freesat are paying a third party for a service, then it up to Freesat to demand from them what they pay for. Either way it is down to Freesat to sort and come up with what they have sold us, regardless of if they themselves produce the metadata, contract it to someone else, or their firmware is struggling to handle metadata that the Sky box handles ok.

No, Freesat get all their data from the broadcasters of the channels on Freesat, and transmits these via the Freesat Home transponder... (on Freeview this metadata is carried along with the TV pictures/sound...)

So when there's no SR metadata or inaccurate data, then people are right, it is the broadcasters' fault...

OK, so am I incorrect in thinking that I am watching exactly the same Channel 4 and any carried data as I would be if my LNB feeds were stuffed into a Sky box?, or are differing streams transmitted to suit both the Sky and Freesat firmware?
This is confusing as I still have my SKY HD box hooked to the quad and that will correctly plan recordings on the same channel.

Anybody else in front of their HDR that can try this, because it certainly does not do this for me.....

Set the Morning Line as a Series Record timer, and that is all that appears in my timers list.

In the case of Channel 4 you will be getting exactly the same video and audio streams on both Sky and Freesat. The metadata streams and the EPG data are, however, different for the two platforms. [An exception is if you have an Irish Sky subscription. This uses an encrypted channel on a widebeam transponder carrying advertising targeted at Ireland.]

This is also the case with BBC channels and most ITV channels. A few ITV advertising sub-regions are different on Sky. There's not enough space on Astra 2D for all the advertising subregions. A few are on a wide beam transponder and encrypted for Sky. Freesat gives you a neighbour sub-region. Channel 5 is similar except that there is only one channel transmitted in clear on Astra 2D. This is used by Freesat. There are a number of different encrypted channels on Sky carrying regional advertising.

Thank you for the explanation of how things arrive at the end user, but I am still at a loss as to why whoever supplies the data for for Freesat cannot get it right, and I feel as a paying Humax customer, they are the best placed to get something sorted and therefore the ones to chase.

Quite possibly, but only because Humax are the only manufacturer with a freesat PVR and, as it's all new, they have vested interest in the complete system working. But, in principle, it's a bit like complaining to Sony because a BBC transmitter has gone off air, or complaining to VW because the road's got potholes in it.

At least you had a response. I emailed them about the same thing and haven't had a reply yet. I have given up with Non-Freesat mode, and refuse to watch it now, just because of this stupid bug that wipes my schedule 9 times out of 10 when I return back to Freesat mode.
I got fed up with having to find 7 or 8 programs to set a record for every time. So annoying.

Recorded a programme on the paranormal channel in non freesat mode but after noticed all my schedule recordings had been wiped gutted can this be soughted out please other than that nice piece of kit.