Vodafone - how stupid is this?!!

jaxconrad · 26-11-2008, 19:49

Okay, so I have one of those SIM only rolling 30 day contracts with Vodafone and I want to go ahead and get the new Blackberry Storm. I mentioned this in another tread and was told it was a little complicated, but that Vodafone should be able to transfer the number to a pay-as-you-go account and then transfer it back to the new contract with the Blackberry and this could be done in 10 mins. Anyway, popped into one of the official Vodafone stores today and I was told I had to give 30 days notice and order my PAC code and then sign up for a new contract. How bl**dy ridiculous is that?
I don't see how my current contract (I pay monthly by direct debit) is any different that being out of contract if I previously had a handset on contract with Vodafone. They don’t make you go through that bother when you want to upgrade. I appreciate that I have to sign/commit to 18 or 24 months to get the Blackberry, but why can't they just transfer me to the new contract? It just seems ridiculous!!
Does anyone know if there is any way around thing? I don't want to wait 30 days (because that'll be after Xmas now) and it all just seems silly have to order a PAC code/give notice when I'm trying to stay with the same network.

Ricardodaforce · 26-11-2008, 20:09

How long have you had the SIMOnly deal?

jaxconrad · 26-11-2008, 20:57

Quote:

Originally Posted by Ricardodaforce

How long have you had the SIMOnly deal?

Humm, about 9, almost 10 months

legends wear 7 · 26-11-2008, 21:12

try a phones for u shop, they'll do anything just to get the commission

prking · 26-11-2008, 21:27

The point about SIM only is that it doesn't come with a phone. So you have to change to a new contract to get the phone. To end your current contract you have to give 30 days notice. That sounds reasonable to me, its what you agreed to when you took out the SIM only contract.

jaxconrad · 26-11-2008, 21:49

Quote:

Originally Posted by prking

The point about SIM only is that it doesn't come with a phone. So you have to change to a new contract to get the phone. To end your current contract you have to give 30 days notice. That sounds reasonable to me, its what you agreed to when you took out the SIM only contract.

Well I'd agree if I was going to another network, but I'm not. I'm wanting to stay with Vodafone and I'm prepared to commit to a 18 or 24 month contract, so instead of potentially losing a customer at anytime, they'd have me guaranteed for up to 2 years. As for the fact that I had a SIM only deal, well is actually too their advantge, they have a fixed payment off me every month (unlike if I was on PAYG) and they didn't have to subsidise my handset. I really don't see how it can't be treated like an upgrade. I have a contract, not a PAYG account, so a direct debit in place, a credit history with them, etc and if I had taken out a 12 month contract with them this time last year with a handset included then I would be out of contract now and effectively on a 30-days notice to canel. It just seems really stupid that they can't just move me to a new contract and waive any 30 days because at the end of the day I am staying with Vodafone so its not like they are losing out.

darkone338 · 26-11-2008, 22:14

sorry to hear your problems... I moved last week from Simonly to contract via the PAYG method and the first account i transfered, took no more than 10 mins as i stood in the shop.. I guess its just a case of speaking to the right person..

jaxconrad · 26-11-2008, 22:28

Quote:

Originally Posted by darkone338

sorry to hear your problems... I moved last week from Simonly to contract via the PAYG method and the first account i transfered, took no more than 10 mins as i stood in the shop.. I guess its just a case of speaking to the right person..

Can you explain what they did because then perhaps I can get someone at Vodafone to do it. Did they move you to a PAYG and then a few mins later transfer you from a PAYG to a new contract? Did you keep the same number too?

BoBaDoB · 27-11-2008, 08:08

to cancel your 30 day contract you will still need to give 30 days notice to cancel, when that period is up it should transfer to payt when you will then be able to move it back to contract.

You do not need a PAC to move to payt

darkone338 · 27-11-2008, 09:19

Quote:

Originally Posted by jaxconrad

Can you explain what they did because then perhaps I can get someone at Vodafone to do it. Did they move you to a PAYG and then a few mins later transfer you from a PAYG to a new contract? Did you keep the same number too?

Yes, thats exactly what happened.. In the shop, the assistant made a call to VF and switched me to PAYG. We waited a few mins after this had been requested and confirmed by trying to make a call, that it had been switched. She then opened a new contract on their system and transfered my PAYG number to this contract. 5 mins later, I was able to make calls quite happilly on my new phone... Total time spent in the shop was no more than 15 mins from walking in on a SimOnly deal to walking out on an 18mnth contract.

I didnt have to give any notice period becuase as the assistant quite rightly explained, I wasnt leaving VF merely "upgrading". I had only been a customer on Simonly for 6 weeks before switching.

Shame in the end I took the phone back (Storm) and then had a multitude of problems switching to a Bold... but thats another story.....

jaxconrad · 27-11-2008, 10:02

Quote:

Originally Posted by darkone338

Yes, thats exactly what happened.. In the shop, the assistant made a call to VF and switched me to PAYG. We waited a few mins after this had been requested and confirmed by trying to make a call, that it had been switched. She then opened a new contract on their system and transfered my PAYG number to this contract. 5 mins later, I was able to make calls quite happilly on my new phone... Total time spent in the shop was no more than 15 mins from walking in on a SimOnly deal to walking out on an 18mnth contract.

I didnt have to give any notice period becuase as the assistant quite rightly explained, I wasnt leaving VF merely "upgrading". I had only been a customer on Simonly for 6 weeks before switching.

Shame in the end I took the phone back (Storm) and then had a multitude of problems switching to a Bold... but thats another story.....

Thanks for the info. I just called 191 and he said the same thing. Didn't mention tranfering to PAYG, etc, but said that he couldn't see why I would need to give 30 days notice as I was staying with Vodafone. I think I will go back to the store today and kick some Vodafone butt

darkone338 · 27-11-2008, 10:38

Quote:

Originally Posted by jaxconrad

Thanks for the info. I just called 191 and he said the same thing. Didn't mention tranfering to PAYG, etc, but said that he couldn't see why I would need to give 30 days notice as I was staying with Vodafone. I think I will go back to the store today and kick some Vodafone butt

I notice youre in London, if its any help, I went to the shop by Chancery Lane tube... Couldn't have been more helpful.

jaxconrad · 27-11-2008, 12:28

Quote:

Originally Posted by darkone338

I notice youre in London, if its any help, I went to the shop by Chancery Lane tube... Couldn't have been more helpful.

Cool, I'll give them a try!

Lawe13 · 27-11-2008, 17:12

Just ti point out that this is Vodafone being silly. Other networks allow people on SIM Only deals to upgrade to full contracts after a short period. Usually 90 days or so - which makes sense as you are committing for longer. Threaten to take your business elsewhere to see if they rectify it.

2robbo2 · 27-11-2008, 21:20

Quote:

Originally Posted by Lawe13

Just ti point out that this is Vodafone being silly. Other networks allow people on SIM Only deals to upgrade to full contracts after a short period. Usually 90 days or so - which makes sense as you are committing for longer. Threaten to take your business elsewhere to see if they rectify it.

wow voda doing a great job of trying to lose customers. With o2 its literally a tariff change. They just change your account from simplicity tariff (sim only) to a "handset" tariff. No hassle at all!! Give 30 days notice, move to pay and go, move back to a new contract!!! This sounds like a classic sales drive by the store who are highly likely to be targetted against new connections. If it was a non voda store like phones 4u they do something similar but push the network that pays the most commission to them!

dangetti · 27-11-2008, 23:28

Vodafone can upgrade you from a SIM ONLY to a full contract in store no need to give notice or get a PAC you just need to have had the sim only for 3 months.

I had a sim only and moved to a full contract with a BB Storm about 2 weeks back in store

darkone338 · 28-11-2008, 08:34

Quote:

Originally Posted by dangetti

Vodafone can upgrade you from a SIM ONLY to a full contract in store no need to give notice or get a PAC you just need to have had the sim only for 3 months.

I had a sim only and moved to a full contract with a BB Storm about 2 weeks back in store

I only had my SIMonly 6 weeks, if that, and they were more than happy to transfer me....

26-11-2008, 19:49	#1
jaxconrad Forum Member Join Date: Jan 2001 Location: London Posts: 1,874	Vodafone - how stupid is this?!! Okay, so I have one of those SIM only rolling 30 day contracts with Vodafone and I want to go ahead and get the new Blackberry Storm. I mentioned this in another tread and was told it was a little complicated, but that Vodafone should be able to transfer the number to a pay-as-you-go account and then transfer it back to the new contract with the Blackberry and this could be done in 10 mins. Anyway, popped into one of the official Vodafone stores today and I was told I had to give 30 days notice and order my PAC code and then sign up for a new contract. How bl**dy ridiculous is that? I don't see how my current contract (I pay monthly by direct debit) is any different that being out of contract if I previously had a handset on contract with Vodafone. They don’t make you go through that bother when you want to upgrade. I appreciate that I have to sign/commit to 18 or 24 months to get the Blackberry, but why can't they just transfer me to the new contract? It just seems ridiculous!! Does anyone know if there is any way around thing? I don't want to wait 30 days (because that'll be after Xmas now) and it all just seems silly have to order a PAC code/give notice when I'm trying to stay with the same network.

26-11-2008, 20:09	#2
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	How long have you had the SIMOnly deal?

26-11-2008, 20:57	#3
jaxconrad Forum Member Join Date: Jan 2001 Location: London Posts: 1,874	Quote: Originally Posted by Ricardodaforce How long have you had the SIMOnly deal? Humm, about 9, almost 10 months

26-11-2008, 21:12	#4
legends wear 7 Guest Join Date: Dec 2007 Posts: 2,070	try a phones for u shop, they'll do anything just to get the commission

26-11-2008, 21:27	#5
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	The point about SIM only is that it doesn't come with a phone. So you have to change to a new contract to get the phone. To end your current contract you have to give 30 days notice. That sounds reasonable to me, its what you agreed to when you took out the SIM only contract.

26-11-2008, 21:49	#6
jaxconrad Forum Member Join Date: Jan 2001 Location: London Posts: 1,874	Quote: Originally Posted by prking The point about SIM only is that it doesn't come with a phone. So you have to change to a new contract to get the phone. To end your current contract you have to give 30 days notice. That sounds reasonable to me, its what you agreed to when you took out the SIM only contract. Well I'd agree if I was going to another network, but I'm not. I'm wanting to stay with Vodafone and I'm prepared to commit to a 18 or 24 month contract, so instead of potentially losing a customer at anytime, they'd have me guaranteed for up to 2 years. As for the fact that I had a SIM only deal, well is actually too their advantge, they have a fixed payment off me every month (unlike if I was on PAYG) and they didn't have to subsidise my handset. I really don't see how it can't be treated like an upgrade. I have a contract, not a PAYG account, so a direct debit in place, a credit history with them, etc and if I had taken out a 12 month contract with them this time last year with a handset included then I would be out of contract now and effectively on a 30-days notice to canel. It just seems really stupid that they can't just move me to a new contract and waive any 30 days because at the end of the day I am staying with Vodafone so its not like they are losing out.

26-11-2008, 22:14	#7
darkone338 Forum Member Join Date: Nov 2004 Posts: 718	sorry to hear your problems... I moved last week from Simonly to contract via the PAYG method and the first account i transfered, took no more than 10 mins as i stood in the shop.. I guess its just a case of speaking to the right person..

26-11-2008, 22:28	#8
jaxconrad Forum Member Join Date: Jan 2001 Location: London Posts: 1,874	Quote: Originally Posted by darkone338 sorry to hear your problems... I moved last week from Simonly to contract via the PAYG method and the first account i transfered, took no more than 10 mins as i stood in the shop.. I guess its just a case of speaking to the right person.. Can you explain what they did because then perhaps I can get someone at Vodafone to do it. Did they move you to a PAYG and then a few mins later transfer you from a PAYG to a new contract? Did you keep the same number too?

27-11-2008, 08:08	#9
BoBaDoB Forum Member Join Date: Jul 2002 Location: Stoke On Trent/Staffordshire Posts: 1,556	to cancel your 30 day contract you will still need to give 30 days notice to cancel, when that period is up it should transfer to payt when you will then be able to move it back to contract. You do not need a PAC to move to payt

27-11-2008, 09:19	#10
darkone338 Forum Member Join Date: Nov 2004 Posts: 718	Quote: Originally Posted by jaxconrad Can you explain what they did because then perhaps I can get someone at Vodafone to do it. Did they move you to a PAYG and then a few mins later transfer you from a PAYG to a new contract? Did you keep the same number too? Yes, thats exactly what happened.. In the shop, the assistant made a call to VF and switched me to PAYG. We waited a few mins after this had been requested and confirmed by trying to make a call, that it had been switched. She then opened a new contract on their system and transfered my PAYG number to this contract. 5 mins later, I was able to make calls quite happilly on my new phone... Total time spent in the shop was no more than 15 mins from walking in on a SimOnly deal to walking out on an 18mnth contract. I didnt have to give any notice period becuase as the assistant quite rightly explained, I wasnt leaving VF merely "upgrading". I had only been a customer on Simonly for 6 weeks before switching. Shame in the end I took the phone back (Storm) and then had a multitude of problems switching to a Bold... but thats another story.....

27-11-2008, 10:02	#11
jaxconrad Forum Member Join Date: Jan 2001 Location: London Posts: 1,874	Quote: Originally Posted by darkone338 Yes, thats exactly what happened.. In the shop, the assistant made a call to VF and switched me to PAYG. We waited a few mins after this had been requested and confirmed by trying to make a call, that it had been switched. She then opened a new contract on their system and transfered my PAYG number to this contract. 5 mins later, I was able to make calls quite happilly on my new phone... Total time spent in the shop was no more than 15 mins from walking in on a SimOnly deal to walking out on an 18mnth contract. I didnt have to give any notice period becuase as the assistant quite rightly explained, I wasnt leaving VF merely "upgrading". I had only been a customer on Simonly for 6 weeks before switching. Shame in the end I took the phone back (Storm) and then had a multitude of problems switching to a Bold... but thats another story..... Thanks for the info. I just called 191 and he said the same thing. Didn't mention tranfering to PAYG, etc, but said that he couldn't see why I would need to give 30 days notice as I was staying with Vodafone. I think I will go back to the store today and kick some Vodafone butt

27-11-2008, 10:38	#12
darkone338 Forum Member Join Date: Nov 2004 Posts: 718	Quote: Originally Posted by jaxconrad Thanks for the info. I just called 191 and he said the same thing. Didn't mention tranfering to PAYG, etc, but said that he couldn't see why I would need to give 30 days notice as I was staying with Vodafone. I think I will go back to the store today and kick some Vodafone butt I notice youre in London, if its any help, I went to the shop by Chancery Lane tube... Couldn't have been more helpful.

27-11-2008, 12:28	#13
jaxconrad Forum Member Join Date: Jan 2001 Location: London Posts: 1,874	Quote: Originally Posted by darkone338 I notice youre in London, if its any help, I went to the shop by Chancery Lane tube... Couldn't have been more helpful. Cool, I'll give them a try!

27-11-2008, 17:12	#14
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Just ti point out that this is Vodafone being silly. Other networks allow people on SIM Only deals to upgrade to full contracts after a short period. Usually 90 days or so - which makes sense as you are committing for longer. Threaten to take your business elsewhere to see if they rectify it.

27-11-2008, 21:20	#15
2robbo2 Forum Member Join Date: Oct 2008 Posts: 2	Quote: Originally Posted by Lawe13 Just ti point out that this is Vodafone being silly. Other networks allow people on SIM Only deals to upgrade to full contracts after a short period. Usually 90 days or so - which makes sense as you are committing for longer. Threaten to take your business elsewhere to see if they rectify it. wow voda doing a great job of trying to lose customers. With o2 its literally a tariff change. They just change your account from simplicity tariff (sim only) to a "handset" tariff. No hassle at all!! Give 30 days notice, move to pay and go, move back to a new contract!!! This sounds like a classic sales drive by the store who are highly likely to be targetted against new connections. If it was a non voda store like phones 4u they do something similar but push the network that pays the most commission to them!

27-11-2008, 23:28	#16
dangetti Forum Member Join Date: Apr 2008 Posts: 289	Vodafone can upgrade you from a SIM ONLY to a full contract in store no need to give notice or get a PAC you just need to have had the sim only for 3 months. I had a sim only and moved to a full contract with a BB Storm about 2 weeks back in store

28-11-2008, 08:34	#17
darkone338 Forum Member Join Date: Nov 2004 Posts: 718	Quote: Originally Posted by dangetti Vodafone can upgrade you from a SIM ONLY to a full contract in store no need to give notice or get a PAC you just need to have had the sim only for 3 months. I had a sim only and moved to a full contract with a BB Storm about 2 weeks back in store I only had my SIMonly 6 weeks, if that, and they were more than happy to transfer me....

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Vodafone - how stupid is this?!!