Hi,
I am appualed at 3's customer service line for the amount of bulling they give to you. I was amazed at how many times I had to say "I want to cancel my contract and payments to you FULL STOP".
I told them that I wanted to switch networks and she wouldn't stop, she went though 10 different options, ALL contacting a 18 month contract and I was like NO I want to switch to a 30 day contract.
I mentioned terrible service (it aint really), bad signal and expensive payment plans, all she spoke about was the signal and was like "I see you have excellent Orange signal". I shouted again "I JUST WANT TO CANCEL". I told them that I don't like the puesading tatics.
After over half an hour on the phone and me literally shouting at her (I was polite for about 20mins, I've never ever shouted on the phone and I don't like it, but it was the only way I wanted it to get in her brain), she finally caught on that I wanted to cancel and switched the plan to a PAYG plan after the 30 days.
I am FUMING!
I am appualed at 3's customer service line for the amount of bulling they give to you. I was amazed at how many times I had to say "I want to cancel my contract and payments to you FULL STOP".
I told them that I wanted to switch networks and she wouldn't stop, she went though 10 different options, ALL contacting a 18 month contract and I was like NO I want to switch to a 30 day contract.
I mentioned terrible service (it aint really), bad signal and expensive payment plans, all she spoke about was the signal and was like "I see you have excellent Orange signal". I shouted again "I JUST WANT TO CANCEL". I told them that I don't like the puesading tatics.
After over half an hour on the phone and me literally shouting at her (I was polite for about 20mins, I've never ever shouted on the phone and I don't like it, but it was the only way I wanted it to get in her brain), she finally caught on that I wanted to cancel and switched the plan to a PAYG plan after the 30 days.
I am FUMING!



