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3's cancelation bullying |
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#1 |
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Forum Member
Join Date: Mar 2008
Location: Newcastle
Posts: 1,225
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3's cancelation bullying
Hi,
I am appualed at 3's customer service line for the amount of bulling they give to you. I was amazed at how many times I had to say "I want to cancel my contract and payments to you FULL STOP". I told them that I wanted to switch networks and she wouldn't stop, she went though 10 different options, ALL contacting a 18 month contract and I was like NO I want to switch to a 30 day contract. I mentioned terrible service (it aint really), bad signal and expensive payment plans, all she spoke about was the signal and was like "I see you have excellent Orange signal". I shouted again "I JUST WANT TO CANCEL". I told them that I don't like the puesading tatics. After over half an hour on the phone and me literally shouting at her (I was polite for about 20mins, I've never ever shouted on the phone and I don't like it, but it was the only way I wanted it to get in her brain), she finally caught on that I wanted to cancel and switched the plan to a PAYG plan after the 30 days. I am FUMING! |
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#2 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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That sounds like persuading you, not bullying you.
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#3 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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it took me 2 days to cancel mine 3 are desperate to keep people as so many are leaving due to a crap service and network if 3 want to keep people they need to have a big look at the way they treat people and there customer service.
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#4 |
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Forum Member
Join Date: Mar 2008
Location: Newcastle
Posts: 1,225
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Quote:
That sounds like persuading you, not bullying you.
I understand them pursading for a few minutes but not over half an hour, making you have to shout. |
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#5 |
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Forum Member
Join Date: Nov 2008
Posts: 380
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'Persuading'
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#6 |
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Forum Member
Join Date: Mar 2008
Location: Newcastle
Posts: 1,225
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Quote:
'Persuading'
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#7 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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They didn't make you shout, you chose to. If I'm getting nowhere with a phone call. I just hang up and start again.
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#8 |
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Forum Member
Join Date: Apr 2006
Posts: 773
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Three have a shock coming soon from me in less than 30 days time when i cancel 3 contracts, i want to see what they do for me first same issues bad connection mostly.
To cut a long story short they say there 3 new masts going live in January in my area as soon as they go live "supposedly" i still receiving bad service i cancelling. Don't get me wrong there the cheapest network i have ever been with but it seems they say the same thing, "New mast going live, better signal coverage soon, do you want the phone fixed" Enough is enough |
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#9 |
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Inactive Member
Join Date: Jun 2006
Posts: 8,186
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Quote:
Three have a shock coming soon from me in less than 30 days time when i cancel 3 contracts, i want to see what they do for me first same issues bad connection mostly.
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#10 |
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Forum Member
Join Date: Apr 2006
Posts: 773
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Quote:
Not really sure the whole company will jump in shock at your 3 contracts being cancelled
![]() They should take a leaf out of Apple CS, Microsoft doing it |
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#11 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
They should jump further, when i get ofcom and trading standards involved due there shocking service
They should take a leaf out of Apple CS, Microsoft doing it If you want to complain, you need to do it properly and to the correct people. If you contact Consumer Direct, they can advise you as to the best course of action. |
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#12 |
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Inactive Member
Join Date: Mar 2008
Posts: 2,619
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My cancellation experience with 3:
Me: "I'd like to cancel and get my PAC, please." Them: "Well, if you change your mind, we can offer you x minutes and texts with the Nokia blah-blah-blah at £20 a month, it's a special deal down from £25." Me: "No thanks, I'd like my PAC, please." Them: "Why are you cancelling with us?" Me: "Because you don't have a very good signal in some places I visit a lot." Them: "OK, it's ABC123456. Thanks for using 3." Quite how you managed to keep them for half an hour is beyond me. |
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#13 |
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Forum Member
Join Date: Nov 2004
Posts: 1,911
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Quote:
I mentioned terrible service (it aint really), bad signal and expensive payment plans, all she spoke about was the signal and was like "I see you have excellent Orange signal". I shouted again "I JUST WANT TO CANCEL". I told them that I don't like the puesading tatics.
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#14 |
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Forum Member
Join Date: May 2008
Location: Ipswich, Suffolk
Posts: 1,731
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Quote:
Always surprised why people feel they need to lie about things in order to make a cancellation. If you are cancelling there is no need to lie about it, they can't refuse your cancellation (assuming you are outside your contract).
I have not used 3 for a while, although I think they need to improve customer service and they need an exclusive phone. All networks have them now. O2 has the iPhone, Vodafone has the Blackberry Storm and T-Mobile has the G1. 3 and Orange seem to be missing out. |
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#15 |
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Forum Member
Join Date: Jul 2006
Location: Merseyside
Posts: 1,068
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Normally its called objection handling and not bullying.
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#16 |
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Forum Member
Join Date: Mar 2003
Location: Co. Down
Posts: 296
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Quote:
Normally its called objection handling and not bullying.
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#17 |
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Forum Member
Join Date: Jul 2006
Location: Merseyside
Posts: 1,068
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I feel I can comment,
I was billed on a incorrect tarrif 3 resolved this. I have been with 3 since March. I dropped my phone and a car went over it - 3 replaced it. I had no insurance! I was having problems with my Broadband dongle connection after it going into repair etc. 3 agreed to release me with out penalty charges. I have always found them pleasant - The Indian call centers are probably the friendliest I have spoken to - trust me have you ever spoken to Barclaycard!! |
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#18 |
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Forum Member
Join Date: May 2008
Location: Ipswich, Suffolk
Posts: 1,731
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Quote:
I feel I can comment,
I was billed on a incorrect tarrif 3 resolved this. I have been with 3 since March. I dropped my phone and a car went over it - 3 replaced it. I had no insurance! I was having problems with my Broadband dongle connection after it going into repair etc. 3 agreed to release me with out penalty charges. I have always found them pleasant - The Indian call centers are probably the friendliest I have spoken to - trust me have you ever spoken to Barclaycard!! |
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#19 |
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Forum Member
Join Date: Mar 2008
Location: Newcastle
Posts: 1,225
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Quote:
Exactly. Just say you are looking to move on and say no to any incentives they may off and they will give you the PAC code and cancel the contract. Simple.
I have not used 3 for a while, although I think they need to improve customer service and they need an exclusive phone. All networks have them now. O2 has the iPhone, Vodafone has the Blackberry Storm and T-Mobile has the G1. 3 and Orange seem to be missing out. |
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#20 |
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Forum Member
Join Date: Apr 2006
Posts: 773
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Quote:
Ofcom don't investigate individual complaints. I can't believe you think Apple and Microsoft have good customer service.
If you want to complain, you need to do it properly and to the correct people. If you contact Consumer Direct, they can advise you as to the best course of action. Apple on the other hand have fantastic customer service they excellent and defend there customers |
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#21 |
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Forum Member
Join Date: Sep 2008
Posts: 4,029
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Quote:
Not really sure the whole company will jump in shock at your 3 contracts being cancelled
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#22 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
Microsoft don't have good CS quite the opposite, i hate Microsoft
Apple on the other hand have fantastic customer service they excellent and defend there customers |
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#23 |
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Forum Member
Join Date: Apr 2003
Location: UK
Posts: 790
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Quote:
Who do they defend their customers from?
seriously, l switched my wife to 3 a few years back which was the worst decision l made. l seem to remember being given the the run around when l wanted the PAC code when her contract ended. |
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#24 |
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Forum Member
Join Date: Jul 2006
Location: Merseyside
Posts: 1,068
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Quote:
Do you work for 3 or something? lol.
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#25 |
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Forum Member
Join Date: Aug 2004
Location: moon
Posts: 12,983
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On the phone I haven't had such problems with them. The only problems I have had have been with them persistently calling me up offering me deals. That hasn't happened in several years though.
I always find the words one uses matters greatly. Precision and clarity are key. You have to speak as though you are speaking to a machine, British politeness or colloquialisms don't help but a firm, insistent and yet civil voice have helped me get what I want pretty much instantly from most call centres. The ones I hate the most are TfL's! |
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