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Problem Connecting TomTom to PC
ollysmrs
11-12-2008
We have a Tomtom GO 520. Installed all the software onto the pc (running Windows Vista), Norton 360. Went into Norton 360 to Allow the Tomtom, yet still the pc is telling us that there is no valid TomTom device connected.

No Windows Firewall or Defender running, so we are at a complete loss as to why this is not working

Anyone had this problem, and if so how you fixed it please? Thanks
C8XY
11-12-2008
Have you tried disabling Norton while you try and connect your tom tom?
chrisjr
11-12-2008
If the TomTom is communicating with the PC then you should be able to see it as a drive in My Computer (or whatever Vista calls it ).

Also forget the software on the CD. it is probably well out of date (I assume we are talking TomTom Home here?). Go to the TomTom website and download the latest version.

http://www.tomtom.com/services/service.php?id=16

This version is definitely Vista compatible. The version shipped with the 520 might be but you never know. I would be tempted to uninstall all the TomTom stuff you've put on and start again using the download.

The TomTom 520 itself should just appear to Windows as a simple USB disk drive. The built in Windows drivers should be all that is necessary to see it. I have never installed any specific drivers for my TomTom on my home PC and two works laptops. Just plug in the USB cable and let Windows do it's stuff.

Then install Home and that should be it.
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