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BT Line Fault? |
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#1 |
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Forum Member
Join Date: Nov 2008
Location: The Naughty North
Posts: 222
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BT Line Fault?
Recently moved into a new property, BT line finally connected (after a farcical move process).
Now we can make outbound calls fine, but inbound calls do not come through. When dialling in from a mobile it rings once (though not the actual house phone) and cuts the call off. If the phone is in use the call is correctly directed to the BT 1571 service - but if the phone is on hook and ready to accept a call it doesn't. Rang BT faults who advised to disconnect all extensions and use the test socket behind the face plate of the master socket (NTE5?) Did this and used a selection of handsets to test it and the problem is still apparent. So BT have agreed to divert calls to the mobile.. I assume at our expense and BT say they need to arrange an engineer visit. All well and good.So the questions I have for all you knowlegable telco types are: 1) what could the problem be - if it's behind the master socket one would assume it's not internal extension wiring to blame? 2) Will this "fault" afffect our abilty to order broadband on the line? Will (as I suspect) our ISP refuse to commence the set up process until the fault is cleared? We're currently having to resort to a PAYG broadband dongle which gets us by, but is by no means cost effective £15/Gb |
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#2 |
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Forum Member
Join Date: Sep 2008
Posts: 534
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your problem sounds like 'ring trip' and is usually a line
fault....you have already proved the fault as 'outside' so no nasty visit charges the current status of the line (flty) shouldnt stop you ordering adsl from a company of your choice. the diverted part of i/c calls diverted to your mobile is not chargable to you, people who call you pay whatever they would have paid ,and the diverted portion of the call is picked up by your service provider |
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#3 |
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Forum Member
Join Date: Nov 2008
Location: The Naughty North
Posts: 222
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Quote:
your problem sounds like 'ring trip' and is usually a line
fault....you have already proved the fault as 'outside' so no nasty visit charges the current status of the line (flty) shouldnt stop you ordering adsl from a company of your choice. the diverted part of i/c calls diverted to your mobile is not chargable to you, people who call you pay whatever they would have paid ,and the diverted portion of the call is picked up by your service provider |
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#4 |
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Forum Member
Join Date: Nov 2008
Location: The Naughty North
Posts: 222
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Quote:
Splendid - thanks for that - let's hope it works out ok and I'll get the adsl ordered!
It appears that while calls were being diverted to the mobile we were being charged - given that a number of calls were from telesales (despite us being on TPS) I think I'll leave the divert off. Not happy at all with BT right now - but having called and written to them and seemingly getting nowwhere I'm now past caring. I think I'll wait until the bill comes through and that should provide the motivation to let em know how disatisfied I am. |
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#5 |
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Forum Member
Join Date: Sep 2008
Posts: 534
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Its my understanding that bt put an 'admin call divert'
onto your line not a customer controlled divert so the diverted part of the call is not charged to your account.. have bt told you the diverted call part wont be free or have you looked at your recent calls on your on line bill ?? The out of service message that is applied at the moment is also a diverted call to a 0800 number that has the out of service recorded message on it !!! the other thing is if the fault is outside then they wouldnt normally arrange an appointment with you as it could (usually) be repaired without access being needed into your property |
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#6 |
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Forum Member
Join Date: Nov 2008
Location: The Naughty North
Posts: 222
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Quote:
Its my understanding that bt put an 'admin call divert'
onto your line not a customer controlled divert so the diverted part of the call is not charged to your account.. have bt told you the diverted call part wont be free or have you looked at your recent calls on your on line bill ?? The out of service message that is applied at the moment is also a diverted call to a 0800 number that has the out of service recorded message on it !!! the other thing is if the fault is outside then they wouldnt normally arrange an appointment with you as it could (usually) be repaired without access being needed into your property As for the diverts - looking at BT online account it appears that there are plenty of calls to my mobile at times when no one was in so I'm assuming that they've been charging for the diverts. The lady I spoke to said they would reimburse these costs on next bill - we'll wait and see. Thanks all for the input! |
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#7 |
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Join Date: Jul 2003
Location: SWF
Posts: 736
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I've got this exact problem. BT say the problem is somewhere in the property. Not my equipment as I can unplug everything, try a different telephone plugged in, still happens.
They are sending out an engineer. |
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#8 |
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Forum Member
Join Date: Nov 2008
Location: The Naughty North
Posts: 222
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Quote:
I've got this exact problem. BT say the problem is somewhere in the property. Not my equipment as I can unplug everything, try a different telephone plugged in, still happens.
They are sending out an engineer. I've been advised that BT can tell "roughly" where the fault is, but it's certainly not exact. However even though the NTE5 (Main) socket is usually located within your premises it still remains BT (Openreach) property, as such if it's a fault in the main socket, as ours was, you won't incur a charge. Good luck with it - our engineer turned up 3 days late unannounced - fortunately it was a very quick & easy fix. |
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All times are GMT. The time now is 17:20.

and BT say they need to arrange an engineer visit. All well and good.
