Rang up O2 the other day for my PAC code, as I was planning on leaving them and go to a different retailer as O2 didnt have the phone I wanted. After about 10 minutes of the lady trying to convince me to have a different phone to the one I wanted, she told me that I could upgrade in a Carphone Warehouse store if they had the phone I wanted.
Thought that was a bit of a stalling tactic, but decided to give it a try and lo and behold, they had the phone I wanted and managed to upgrade and keep my number, although I changed my tariff.
Is this normal practice?
Also, another question. They gave me a 3G sim which the chap said to put into my phone if my current sim card dies within the next 48 hours. Not too keen on doing this, as I won't be using 3G and if anything goes wrong with my phone and have to send it back, I cant put the sim card in another phone without 3G. Can I ring up O2 and tell them not to activate the 3G sim?
Thought that was a bit of a stalling tactic, but decided to give it a try and lo and behold, they had the phone I wanted and managed to upgrade and keep my number, although I changed my tariff.
Is this normal practice?
Also, another question. They gave me a 3G sim which the chap said to put into my phone if my current sim card dies within the next 48 hours. Not too keen on doing this, as I won't be using 3G and if anything goes wrong with my phone and have to send it back, I cant put the sim card in another phone without 3G. Can I ring up O2 and tell them not to activate the 3G sim?