Originally Posted by Flagg613:
“you must have missed the bit saying "i failed to pay the final bill due to a disagreement...who would pay a bill what's wrong.
Has a side note, after a lot of phoning on my behalf, bt have finally come to the conclusion that the bill is wrong, and have told me they will refund the money if i take a new contract out and go back to being with bt for broadband....
if i don't take the new contract out then they will bill me the full WRONG amount and disconnect me.....
Surely if they say the bill is wrong then i shouldn't have to be bullied to get the money took off.”
Sounds, from your wording, they have held you to term for a contract and you are disputing the remaining term of the contract ie they say you cancelled 6 months into an 18 month contract and they are charging you the remaining 12 months on the contract?
If that is the case BT Retail will refund the 'held to term' charges if you go back to them.
As I said previously though, if you have switched your line rental to another provider then BT Retail cannot issue a stop order to BT Wholesale to have your service ceased. BT Wholesale will simply not accept the order as BT Retail are not their customer for your line, Sky are.