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Cannot top up O2 with Abbey card |
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#1 |
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Forum Member
Join Date: Jul 2005
Posts: 99
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Cannot top up O2 with Abbey card
Had a strange one this morning. Went to top up O2 PAYG online using usual Abbey debit card. Transaction failed couple of times, so I got onto O2 custumer service. I had not got too far into discussion before the guy asked if it was an Abbey card I was using. He went on to tell me that Abbey had changed their procedure, and now require an issue number, or maybe have to issue new card. Next stop was Abbey customer service who were no help at all and did not know about this. Has anyone else had problems with this
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#2 |
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Forum Member
Join Date: May 2008
Location: Ipswich, Suffolk
Posts: 1,731
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Doesn't Abbey use Visa Debit? Only Maestro and Solo cards require an Issue No.
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#3 |
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Forum Member
Join Date: Jul 2005
Posts: 99
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Quote:
Doesn't Abbey use Visa Debit? Only Maestro and Solo cards require an Issue No.
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#4 |
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Forum Member
Join Date: Oct 2005
Location: N. Ireland
Posts: 287
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Have you tried 00 or 000 for the issue code.
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#5 |
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Forum Member
Join Date: May 2008
Location: Ipswich, Suffolk
Posts: 1,731
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Seems to me like the guy at O2 either had no idea what he was talking about or just made up some excuse to get rid of you. There are plenty of other ways to top up such as in shops and at cash points, but that isn't that convenient!
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