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Cannot top up O2 with Abbey card
maxwell imus
22-12-2008
Had a strange one this morning. Went to top up O2 PAYG online using usual Abbey debit card. Transaction failed couple of times, so I got onto O2 custumer service. I had not got too far into discussion before the guy asked if it was an Abbey card I was using. He went on to tell me that Abbey had changed their procedure, and now require an issue number, or maybe have to issue new card. Next stop was Abbey customer service who were no help at all and did not know about this. Has anyone else had problems with this
kyussmondo
22-12-2008
Doesn't Abbey use Visa Debit? Only Maestro and Solo cards require an Issue No.
maxwell imus
22-12-2008
Originally Posted by kyussmondo:
“Doesn't Abbey use Visa Debit? Only Maestro and Solo cards require an Issue No.”

Correct kyussmondo. The Abbey card i normally use is a debit card. O2 advised me that the procedure Abbey instigated was to ask for for issue number (which a debit card does NOT have at present) and thats why new cards may have to be issued. At a total total loss as to whats going on. Abbey CS cant help as i have already tried. Useless
an4rew
24-12-2008
Have you tried 00 or 000 for the issue code.
kyussmondo
24-12-2008
Seems to me like the guy at O2 either had no idea what he was talking about or just made up some excuse to get rid of you. There are plenty of other ways to top up such as in shops and at cash points, but that isn't that convenient!
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