Guys and Gals,
Tried to view upgrade options online through t mob system as have been out of minimum contract period for over a year but the system blocked it. Email back from customer service was bizarre...
Futher to a call to the upgrade team if you decide to move to a sim only contract eg £20 a month 600 mins, unlimited txt and unlimited internet then you loose all loyality points.
The lass could only offer the G1 tarrif or that i could upgrade but would have to pay £75 upgrade fee plus the price of the phone...
So im stuck paying 35 quid on a old tarriff which has since been replaced, have to pay to upgrade or if i move to a sim only plan to cut costs as i can make do with my current phone then i loose all discounts and loyality.
Bizarre times even though have been with them 4-5 yrs.
Any thoughts?
Tried to view upgrade options online through t mob system as have been out of minimum contract period for over a year but the system blocked it. Email back from customer service was bizarre...
Quote:
“After checking your account C, I can confirm that we're currently unable to offer you a range of phones to choose from for your upgrade. That being said, I'm pleased to confirm that at the moment, we can match our online offers for the Google G1, which you can view by clicking here. However, you would need to move onto one of our G1 compatible price plans, details of which can be found on the same link.
Your upgrade entitlement can depend on how long you've been with us or when you last upgraded, and also upon your usage and how your run your account. Because we pay towards the cost of all the phones on our network, we only offer upgrades as an extra bonus.
”
“After checking your account C, I can confirm that we're currently unable to offer you a range of phones to choose from for your upgrade. That being said, I'm pleased to confirm that at the moment, we can match our online offers for the Google G1, which you can view by clicking here. However, you would need to move onto one of our G1 compatible price plans, details of which can be found on the same link.
Your upgrade entitlement can depend on how long you've been with us or when you last upgraded, and also upon your usage and how your run your account. Because we pay towards the cost of all the phones on our network, we only offer upgrades as an extra bonus.
”
Futher to a call to the upgrade team if you decide to move to a sim only contract eg £20 a month 600 mins, unlimited txt and unlimited internet then you loose all loyality points.
The lass could only offer the G1 tarrif or that i could upgrade but would have to pay £75 upgrade fee plus the price of the phone...
So im stuck paying 35 quid on a old tarriff which has since been replaced, have to pay to upgrade or if i move to a sim only plan to cut costs as i can make do with my current phone then i loose all discounts and loyality.
Bizarre times even though have been with them 4-5 yrs.
Any thoughts?



