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T Mobile policy NOT currently upgrading
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CJ958
23-12-2008
Guys and Gals,

Tried to view upgrade options online through t mob system as have been out of minimum contract period for over a year but the system blocked it. Email back from customer service was bizarre...

Quote:
“After checking your account C, I can confirm that we're currently unable to offer you a range of phones to choose from for your upgrade. That being said, I'm pleased to confirm that at the moment, we can match our online offers for the Google G1, which you can view by clicking here. However, you would need to move onto one of our G1 compatible price plans, details of which can be found on the same link.



Your upgrade entitlement can depend on how long you've been with us or when you last upgraded, and also upon your usage and how your run your account. Because we pay towards the cost of all the phones on our network, we only offer upgrades as an extra bonus.
”

Futher to a call to the upgrade team if you decide to move to a sim only contract eg £20 a month 600 mins, unlimited txt and unlimited internet then you loose all loyality points.

The lass could only offer the G1 tarrif or that i could upgrade but would have to pay £75 upgrade fee plus the price of the phone...

So im stuck paying 35 quid on a old tarriff which has since been replaced, have to pay to upgrade or if i move to a sim only plan to cut costs as i can make do with my current phone then i loose all discounts and loyality.

Bizarre times even though have been with them 4-5 yrs.
Any thoughts?
Aye Up
23-12-2008
Originally Posted by CJ958:
“Guys and Gals,

Tried to view upgrade options online through t mob system as have been out of minimum contract period for over a year but the system blocked it. Email back from customer service was bizarre...



Futher to a call to the upgrade team if you decide to move to a sim only contract eg £20 a month 600 mins, unlimited txt and unlimited internet then you loose all loyality points.

The lass could only offer the G1 tarrif or that i could upgrade but would have to pay £75 upgrade fee plus the price of the phone...

So im stuck paying 35 quid on a old tarriff which has since been replaced, have to pay to upgrade or if i move to a sim only plan to cut costs as i can make do with my current phone then i loose all discounts and loyality.

Bizarre times even though have been with them 4-5 yrs.
Any thoughts?”

This is down to T-Mobile not having much of an upgrade budget due to it coming to the end of the business year, this has been well documented throughout the press, it's affecting all providers as I understand it.

wait till middle of Jan and see what they come back with, £35 a month and you have been out of contract for a while should entitle you to some reasonable discounts. From experience the longer you are out of contract the more "risk" there is with you leaving the network, they have made their money back now, but like I say T-Mobile have been putting off upgrading people till after the new year.
legends wear 7
23-12-2008
all lends a little weight to the industry rumours that T-Mobile are looking to exit the UK market place.
legends wear 7
23-12-2008
oh and your hardly stuck doing anything, you could always ask for you PAC code and churn to another network.
SuddenImpulse
23-12-2008
Originally Posted by legends wear 7:
“all lends a little weight to the industry rumours that T-Mobile are looking to exit the UK market place.”

There are no such rumours.
legends wear 7
23-12-2008
Originally Posted by SuddenImpulse:
“There are no such rumours.”

funny i've heard plenty over the last few weeks.

although granted i missed a word out, i should have said potential exit.

And i should also add that it would not surprise me in the slightest if just about all companies were looking at their markets and if they still want to be there
SuddenImpulse
23-12-2008
Originally Posted by legends wear 7:
“And i should also add that it would not surprise me in the slightest if just about all companies were looking at their markets and if they still want to be there”

That's more than likely. But Tmobile are not seriously considering anything other than carrying on as normal. Scaremongers who spread rumours do nothing to help the situation.
legends wear 7
23-12-2008
I guess we'll see

Oh and i've heard even stronger rumblings coming from another network, but in their case it is a world wide ceasing in mobile telecoms.
OlracUK
23-12-2008
T-Mob are having a major think about the whole subsidised handset thing.

Upgrade definitely on hold until New Year, and major changes in the way they pay commission to independant agents/retailers.

My guess is we'll see cheaper contracts but the "free" handset may be disappearing.
Aye Up
23-12-2008
Originally Posted by legends wear 7:
“all lends a little weight to the industry rumours that T-Mobile are looking to exit the UK market place.”

Where the hell have you heard that? I have contacts within the industry and no one has heard such a thing? T-Mobile if anything are looking to expand their operation by potentially either buying Three's customer or network base depending on what a regulator allows. The UK is the one of biggest mobile markets in the EU in terms of subscriber numbers, T-Mobile also spearheaded the low cost mobile broadband offerings leaving everyone else trailing at the time. You really think a company as big as that is going to exit from one of it's main sources of income?

If you were talking Hutchison Whampoa then I'd be inclined to agree, as it's a known fact they have put Three up for sale for quite some time, there was even suggestion CPW was mulling a bid some time back (this however turned out to be false). I don't doubt your sourcing within Vodafone but I can assure you Deutsche Telekom have no intention of exiting the UK market.
SuddenImpulse
23-12-2008
Originally Posted by Aye Up:
“Where the hell have you heard that? I have contacts within the industry and no one has heard such a thing? T-Mobile if anything are looking to expand their operation by potentially either buying Three's customer or network base depending on what a regulator allows. The UK is the one of biggest mobile markets in the EU in terms of subscriber numbers, T-Mobile also spearheaded the low cost mobile broadband offerings leaving everyone else trailing at the time. You really think a company as big as that is going to exit from one of it's main sources of income?”

Don't worry about it, some people thrive on spreading rumours, if you ignore them they get bored and go away.
legends wear 7
23-12-2008
Originally Posted by Aye Up:
“Where the hell have you heard that? I have contacts within the industry and no one has heard such a thing? T-Mobile if anything are looking to expand their operation by potentially either buying Three's customer or network base depending on what a regulator allows. The UK is the one of biggest mobile markets in the EU in terms of subscriber numbers, T-Mobile also spearheaded the low cost mobile broadband offerings leaving everyone else trailing at the time. You really think a company as big as that is going to exit from one of it's main sources of income?

If you were talking Hutchison Whampoa then I'd be inclined to agree, as it's a known fact they have put Three up for sale for quite some time, there was even suggestion CPW was mulling a bid some time back (this however turned out to be false). I don't doubt your sourcing within Vodafone but I can assure you Deutsche Telekom have no intention of exiting the UK market.”

source never cam from within Vodafone, the T-mobile one came from a couple of finance writers i know.

could be way of mark, but could also indicate a reasoning behind their reduction in customer investment in the UK.

and as you say the hutch one is preety widley known about
prking
23-12-2008
What reduction in investment? Perhaps you mean the millions being spent on the joint venture with Three to create a nationwide high speed 3G network. I think you should stop digging yourself into a hole.

The only network who might sell up is Three UK, who have been told that if they don't break even by the end of next year they will be sold. That's why they are doing new things like the £9 a month tariff.
legends wear 7
23-12-2008
The op is a clear indication of a reduction in customer investment
skimminstones
23-12-2008
T-mobile have no plans whatsoever to leave the UK market. They have been expanding all year. Opened more and more stores with more plans to increase the retail footprint next year.

The upgrade issue is the same as happened last year. Just wait till January when the upgrades will be re-looked at again. Infact with the growth shown this year they will get more budget to spend from Deutsche Telekom next year probably.
legends wear 7
23-12-2008
was not aware they did the same last year, odd way of rewarding customer loyalty telling customers out of commitment you won;t be upgrading them.
prking
23-12-2008
Originally Posted by legends wear 7:
“was not aware they did the same last year, odd way of rewarding customer loyalty telling customers out of commitment you won;t be upgrading them.”

It happens most years and not just at T-Mobile. Upgrading isn't about rewarding loyalty but about retaining customers. Another example of how little apparent knowledge you have of the mobile business.

People in the UK are going to have to get used to less generous subsidies and upgrades. We've had much better deals than customers in other countries and that will change.
S-T-E-V-E
23-12-2008
I work for CPW and have churned plenty of customers from T-Mobile to other networks due to this.

The only customers T-Mobile are allowing upgrades for are high spenders meaning £40+

People just don't want to wait let alone pay a £75 upgrade deposit.
legends wear 7
23-12-2008
Originally Posted by prking:
“It happens most years and not just at T-Mobile. Upgrading isn't about rewarding loyalty but about retaining customers. Another example of how little apparent knowledge you have of the mobile business.

People in the UK are going to have to get used to less generous subsidies and upgrades. We've had much better deals than customers in other countries and that will change.”

Well as long as i've worked at Vodafone, we've always honoured upgrades for customers out of commitment and before commitment end dates infact.

We invest significant sums of money in customer re-investment, which is a reward to the customer for their loyalty to Vodafone.

If i was out of commitment on a network and they would not upgrade then i'd churn the number of elsewhere.

But i do agree and imo handsets will more than likely increase in cost to customer, the subsidies on them are unreal.
simonb65
23-12-2008
Originally Posted by legends wear 7:
“But i do agree and imo handsets will more than likely increase in cost to customer, the subsidies on them are unreal.”

Do you think that will increase demand for PAYG handsets?

I am watching this thread with interest as I am coming out of my T-Mobile contract in February.
legends wear 7
23-12-2008
Originally Posted by simonb65:
“Do you think that will increase demand for PAYG handsets?

I am watching this thread with interest as I am coming out of my T-Mobile contract in February.”

nope, PAYG are subsidised too, so the cost of those will go up too if subsidies are cut.

maybe totally wrong, its just my belief in the current environment we are in that the companies will try to recoup some of the lost revenue's by cutting subsidies.
simonb65
23-12-2008
Originally Posted by legends wear 7:
“nope, PAYG are subsidised too, so the cost of those will go up too if subsidies are cut.

maybe totally wrong, its just my belief in the current environment we are in that the companies will try to recoup some of the lost revenue's by cutting subsidies.”

interesting

if true, and in the current economic climate I can see that will seriously reduce demand for new handsets with a knock on effect of reduction in R & D spend on more advanced handsets in the future.

I used to work in an Ericsson factory many moons ago, and saw the last time we went through all of this.
legends wear 7
23-12-2008
Originally Posted by simonb65:
“interesting

if true, and in the current economic climate I can see that will seriously reduce demand for new handsets with a knock on effect of reduction in R & D spend on more advanced handsets in the future.

I used to work in an Ericsson factory many moons ago, and saw the last time we went through all of this.”

and if demand falls for the handsets the telco's are laughing as they will earn larger revenue share from commitment only upgrades, as no subsidy to pay.
CJ958
24-12-2008
Originally Posted by S-T-E-V-E:
“I work for CPW and have churned plenty of customers from T-Mobile to other networks due to this.

The only customers T-Mobile are allowing upgrades for are high spenders meaning £40+

People just don't want to wait let alone pay a £75 upgrade deposit.”

Not sure how true even this is now as my bills range from 38 - 70 a month, averaging out at 45ish.

re not being stuck to t mobile and leaving, my only qwarm is that having been with them for a good number of years then the whole 'loyal' customer / loyality thing goes out the window...not that they seem to be acknologing that at the moment anyway!
prking
24-12-2008
Let's get one thing straight, no-one gets an upgrade as a reward. Upgrades, tariff reductions etc are to prevent you taking your business elsewhere. You can wrap this up in marketing speak as legendswear does, but its about ensuring they get your future revenue, not thanking you for being a long standing customer.

What we are seeing is cheaper handsets being made, with similar featuresets to existing models. Compare the new Nokia 5130 Xpressmusic with the 5310 Xpressmusic. We also see more basic models like the SonyEricsson J series and Nokias with SIM-Free prices under £30. Previously, these wouldn't have been released here.
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