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Retail workers: What little tricks do you play on customers?


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Old 30-12-2008, 02:49
captncool
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It wasn't a cheap gag. It was keeping up good customer services. You'll probably find most of the "managers" you are speaking to are simply another agent on a more specialised team.

If I, straight away, said "no manager would even listen to you" that's worse. It's just a trick to calm people down when they get pissed off over minor issues. If the issue was something which actually did require a manager, then yes, they'd be passed onto one.

Managers are there to manage and not deal with petty issues. Everyone wants to speak to a manager when they can't get their own way.

And yes, I have moved on from this job.
its a grubby profession tricking the public who in most cases pay for those calls and usually call because a company is at fault ,
call centre workers who treat callers like you say are puppets of big orgs and traitors to the public they themselves belong to .
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Old 30-12-2008, 02:49
tippy
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I worked in a bank call centre whilst getting my degree.

I once reduced a grown man to tears by requesting a review of his overdraft, after he'd called in to complain about his charges. He'd had maybe 6 charges a month for a year, and blatantly couldn't manage his finances.

After he'd spent 20 minutes telling me how he hated call centres and their employees - and how they were worthless places filled with worthless, unintelligent people - I took great delight in informing him that I was stopping his 3,000 overdraft with immediate effect.

He broke down in tears - literally sobbing - and started begging me, telling me that it's all he had to live on, he needed to feed his family, that he couldn't get any other money due to a poor credit history (shock horror).

I laughed and asked him if there was anything else I could help him with.
What a great person you are.
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Old 30-12-2008, 02:53
Emerican Idol
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Have you noticed that some people smell of fish?

Genuine question, because I can smell it on people sometimes.
Isn't "Fish and Chips" a signature dish over there?
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Old 30-12-2008, 02:54
captncool
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Isn't "Fish and Chips" a signature dish over there?
signature dish of which chef in particular rick stein ?
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Old 30-12-2008, 02:56
Tinpot
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After he'd spent 20 minutes telling me how he hated call centres and their employees - and how they were worthless places filled with worthless, unintelligent people - I took great delight in informing him that I was stopping his 3,000 overdraft with immediate effect.
I worked for Halifax for a while during Uni, and know just the type of person you're talking about. High and mighty until they want something done for them.

I once had somebody call me scum, and tell me I should kill myself at the start of a call and by the end of it they were asking if I could refund their charges (which I normally did for almost everyone, to my manager's displeasure). Not a chance, of course. I also left a note on their account saying that they were never to get a refund or an overdraft increase (which they'd also requested).
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Old 30-12-2008, 03:00
Carmen Queasy
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its a grubby profession tricking the public who in most cases pay for those calls and usually call because a company is at fault ,
call centre workers who treat callers like you say are puppets of big orgs and traitors to the public they themselves belong to .
It's business. Managers don't care about customers, they care about their position. It's like most industries.

You have the "frontline" who deal with the customers.

You have the managers who keep the frontline in control.

Then you have the big bosses who keep the business running.

No serious manager is going to stop what they're doing to listen to a customer moan about their internet being down for 2 hours or that they can't return a jacket because it's been 6 months since they bought it.

It's usually the customers who treat the call centre staff or the retail workers like puppets, too.
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Old 30-12-2008, 03:04
Zeropoint1
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I often have customers who don't belive me that something is sold out, even though I personally may have sold the last item and know the stock room is empty. But they are more than happy if I check the stockroom again that I've infomed them has no product and say we have sold out. It's a great excuse to go eat, chat or have 5. We tell them the truth but they still don't belive us.

When I'm asked if I can give a date as to when a "in demand" item will be back in stock (and honestly we can't) If I say approx 2 weeks but I honestly can't promise, they turn up 2 weeks later to the day and say we promised them it would be available!

EDIT -


And I've had customers insisting that I'm lieing that we've sold out and they demand that they KNOW we have stock. Apperantly I'd rather not sell an item and make a profit for the company, making my job more secure. But would rather not sell anything and go join the great unwashed / victims of Browns end to Tory boom and bust.
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Old 30-12-2008, 03:16
gemchicken
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I worked in a bank call centre whilst getting my degree.

I once reduced a grown man to tears by requesting a review of his overdraft, after he'd called in to complain about his charges. He'd had maybe 6 charges a month for a year, and blatantly couldn't manage his finances.

After he'd spent 20 minutes telling me how he hated call centres and their employees - and how they were worthless places filled with worthless, unintelligent people - I took great delight in informing him that I was stopping his 3,000 overdraft with immediate effect.

He broke down in tears - literally sobbing - and started begging me, telling me that it's all he had to live on, he needed to feed his family, that he couldn't get any other money due to a poor credit history (shock horror).

I laughed and asked him if there was anything else I could help him with.
Why do you sound so proud of your atrocious behaviour?

I would feel sick if I behaved like you did. Fortunately I have a conscience.

As for your degree, I hope it hasn't got you anywhere, then when you're married with kids you'll be begging like your poor customer did. What a total fucca you are.
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Old 30-12-2008, 06:23
thedrazen
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Do any of you actually 'have a look in the back' when you say you will to a customer? Or meerly walk through the back, stand with your hands in your pockets for a few moments, before returning and saying 'no, sorry' ?

Also, if a customer is really annoying.... do you ever offer to help pack their bags, and crush any objects you can as you put them in with a big smile on your face. Objects like cakes, bread and eggs get extra punishment.

And have you ever double-scanned something and intentionally just left it on the reciept without voiding it off?

And as a final point, why oh why do 70% of the british public smell of mould? There are some really vile people around...
There certainly are vile people around and your one of them.

Can i make something clear to everyone. I work in retail. less stock handling as im on price integrity and deal with all the pricing in the store.

I hope readers of this thread will not assume all shop workers are like this and although i rarely get asked any questions by customers i assure you my fellow work associates always treat customers with respect.
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Old 30-12-2008, 08:28
Compton_scatter
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Originally Posted by Deaf Leppard;
Do any of you actually 'have a look in the back' when you say you will to a customer? Or meerly walk through the back, stand with your hands in your pockets for a few moments, before returning and saying 'no, sorry' ?

Also, if a customer is really annoying.... do you ever offer to help pack their bags, and crush any objects you can as you put them in with a big smile on your face. Objects like cakes, bread and eggs get extra punishment.

And have you ever double-scanned something and intentionally just left it on the reciept without voiding it off?

And as a final point, why oh why do 70% of the british public smell of mould? There are some really vile people around...
I'd like to see you crush or double scan my stuff.


Originally Posted by Deaf Leppard;
You want to see what happens to your F&V before you get it home
What can you do, all you do is weigh it at the checkout. Not too difficult for you is it? (On second thoughts looking at some checkout operators/retail workers...)

Originally Posted by fallen.angel;
When I worked in sainsbury's the produce manager shared a couple with me. If a customer asked him where something was he would always tell them it was in aisle 26, which was the farthest aisle in the store from the produce department. He reckoned that by the time they got there and realised they were in the wrong place they were unlikely to trek all the way back to produce to ask him again.

A younger lad told me that if a customer asked him something on a busy day, he would mutter something that didn't make sense, like "squibble flobber". The customer would ask again and he would just repeat it until the customer walked away bewildered
Sounds like your average retarded young retail worker. If he spoke that nonsense to me I wouldn't walk off bewildered, I'd embarass the bloody idiot!
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Old 30-12-2008, 08:54
kizzie
 
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I often have customers who don't belive me that something is sold out, even though I personally may have sold the last item and know the stock room is empty. But they are more than happy if I check the stockroom again that I've infomed them has no product and say we have sold out. It's a great excuse to go eat, chat or have 5. We tell them the truth but they still don't belive us.

When I'm asked if I can give a date as to when a "in demand" item will be back in stock (and honestly we can't) If I say approx 2 weeks but I honestly can't promise, they turn up 2 weeks later to the day and say we promised them it would be available!

EDIT -


And I've had customers insisting that I'm lieing that we've sold out and they demand that they KNOW we have stock.
Apperantly I'd rather not sell an item and make a profit for the company, making my job more secure. But would rather not sell anything and go join the great unwashed / victims of Browns end to Tory boom and bust.
Maybe you should blame the other posters on this thread for that .
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Old 30-12-2008, 09:21
Deaf Leppard
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I would LOVE to see some of these people who've replied try and deal with the scum customers that retail workers put up with on a daily basis. And also know that retail (in my case anyway) isn't the low-paid end-of-line job you're trying to make out to make yourself feel superior. In some cases its very highly paid, and rewarding too (especially when you get the chance to get one over on gittish customers)
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Old 30-12-2008, 09:27
Radio12
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I worked in a clothes shop in Birmingham for a while, for some extra money, some customer was complaining about an item she bought and wanted a refund because it didn't fit and although I was being helpful she just kept on and on, so I nutted her one, soon shut her up and told her I couldn't now issue a refund as there was blood on the article, never did hear what happened after that.
To admit something in writing which sounds like unprovoked assault is very bold. You are either drunk typing this or could be classed as very naive
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Old 30-12-2008, 09:32
kizzie
 
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I would LOVE to see some of these people who've replied try and deal with the scum customers that retail workers put up with on a daily basis. And also know that retail (in my case anyway) isn't the low-paid end-of-line job you're trying to make out to make yourself feel superior. In some cases its very highly paid, and rewarding too (especially when you get the chance to get one over on gittish customers)
I know !! Some people have no sense of fun or what its like dealing with the public.

I must remember next time I'm looking after someone old and /or in pain who is giving me a hard time.
Maybe I could slip itching powder down the paraplegics back?
Or not empty their catheter .

Maybe those who who work in the wages dept of stores and have to deal with grumpy employers could forget to do the wages .

I think this thread could give us all some really good ideas for jokes in the work place
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Old 30-12-2008, 09:38
sebright
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I worked in a clothes shop in Birmingham for a while, for some extra money, some customer was complaining about an item she bought and wanted a refund because it didn't fit and although I was being helpful she just kept on and on, so I nutted her one, soon shut her up and told her I couldn't now issue a refund as there was blood on the article, never did hear what happened after that.
I remember you commenting in another thread that you'd solve a problem by slapping someone in the face. If you really believe violence is the best way to solve problems, you must be in and out of prison.

Or you may just enjoy telling stories.
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Old 30-12-2008, 10:15
KaptainKitten
 
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I worked in a bank call centre whilst getting my degree.

I once reduced a grown man to tears by requesting a review of his overdraft, after he'd called in to complain about his charges. He'd had maybe 6 charges a month for a year, and blatantly couldn't manage his finances.

After he'd spent 20 minutes telling me how he hated call centres and their employees - and how they were worthless places filled with worthless, unintelligent people - I took great delight in informing him that I was stopping his 3,000 overdraft with immediate effect.

He broke down in tears - literally sobbing - and started begging me, telling me that it's all he had to live on, he needed to feed his family, that he couldn't get any other money due to a poor credit history (shock horror).

I laughed and asked him if there was anything else I could help him with.
Made up story #45
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Old 30-12-2008, 10:20
chi'ch
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Fortunately, we don't have a 'stock room', so it's much easier to be able to say 'all we have is what you see'. All the stuff in our warehouse is just overstock, which as soon as it's off the shelves, is usually out replacing it straight away anyway.

What I do do though is, if a customer pisses me off, and they are paying with cash, I give them as much change as possibly seems pathetic, but oh well, they can have all my coppers for being an ass
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Old 30-12-2008, 10:20
Radio12
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I worked in a bank call centre whilst getting my degree.

I once reduced a grown man to tears by requesting a review of his overdraft, after he'd called in to complain about his charges. He'd had maybe 6 charges a month for a year, and blatantly couldn't manage his finances.

Ever made an ungrown man cry too!
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Old 30-12-2008, 10:22
scruffpot
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well I do not remember playing a trick on a customer but I remember one trying to play a trick (scam)on me many many many years ago...
Customer comes in for a refund of one of our products (its a genuine sale, i sold to them last week). Asks for the money in certain bills then asks for change and keeps going round trying to change this for that etc and by the end they are up and the shop is out of money. Anyway i had logged on to it (being good with numbers), pressed the buzzer under the counter the manager came in i explained what they tried to do - the customer runs out of the store and left 20 quid on the counter- I get to keep the 20- the manager calls the cops, he plays them the cctv tape - they pick the guy up the next day .. I get a reward of a 50 supercheque voucher from the company

scruffpot was one happy 17 year old at the time
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Old 30-12-2008, 10:32
chi'ch
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well I do not remember playing a trick on a customer but I remember one trying to play a trick (scam)on me many many many years ago...
Customer comes in for a refund of one of our products (its a genuine sale, i sold to them last week). Asks for the money in certain bills then asks for change and keeps going round trying to change this for that etc and by the end they are up and the shop is out of money. Anyway i had logged on to it (being good with numbers), pressed the buzzer under the counter the manager came in i explained what they tried to do - the customer runs out of the store and left 20 quid on the counter- I get to keep the 20- the manager calls the cops, he plays them the cctv tape - they pick the guy up the next day .. I get a reward of a 50 supercheque voucher from the company

scruffpot was one happy 17 year old at the time
Ahh, hate that, there is a European woman and her family who always come to where I work, and I think she tries to full that off on me. She, guaranteed (has asked me about 4/5 times in the past 6 months) has 200 cash in 20 notes, and asks me if I can change then to 10 notes, so now I have learnt to repeat back '10 notes?' and she agrees (she has a tricky accent) and then I check each note she has given me with one of those detector pens, and they are always legit, I count out 200 in 10 notes, and hand them over, and she says 'have you got 50 notes?' ALL the time, I say no, she hands me back the tenners, and she ends up walking away with the same wad of 20s she gave me in the first place?
I keep count in my head of what is going on, I check the money is legit, and she always messes me about, first it's tenners, then fifties... but she always walks away with what she had int he first place, so I dunno.
Exact same thing has happened several times. So if she is trying to pull a fast one, she's not very good at it anyway lol.
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Old 30-12-2008, 10:35
Zoe Skellington
 
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Why are people so horrible about supermarket staff?!

Some of us have had an education and aren't rude.
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Old 30-12-2008, 10:42
Radio12
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I used to work in a big tescos in London. The worst people for becoming very aggressive to staff in the store were asian women. Our manager put it down to their culture; complaining was the only way they could get back at men in general, he thought.
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Old 30-12-2008, 12:16
Angel_1612
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I used to work in a shop and have to say that I generally treated people the way they treated me. If a customer walked up to me and was rude for no apparent reason I would be rude back to them, if they were polite I would generally help them.

I have done the wander to the stockroom and pretended to look for something before though, but as a lot of other people have said, because you know the answer and it is easier than trying to explain to people that you know without checking.

Quite frankly though, some of the stories on this are of people just being rude. I also don't understand why people in call centres wouldn't pass calls on to their manager. Admittedly I have never worked in a call centre but I do work in a place where I get phonecalls and if anyone wants to complain I happily pass it on to my manager...she gets paid more money than me so I am happy for her to take the shit. There isn't a lot she can do when I give them her direct line!
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Old 30-12-2008, 12:42
Scamparelli
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A customer was sneaky once, and came to a hand basket till with a pram, and then processed to pull out 60 pounds worth of food. I don't know why but he really pissed me off, and i was in a bit of bad mood anyway, So when he came to pay he put his card in etc. etc. and then it goes to 'enter your pin' and i quickly unplugged it and replugged it back in, it takes 2 seconds.

So this makes my till crash, and he had to wait about 7 mins for my till to uncrash. And he couldn't go to another till because he bagged it up and attached it to his pram. I know its evil but i got a sick sense of 'ha thought you would be sneaky and zip down a fast lane?'
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Old 30-12-2008, 12:46
Millie Muppet
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This is, quite frankly, a soul destroying thread. I'm assuming most of you are either lying or joking, because you're all someone else's customers yourselves, and judging by the sound of some of you, you'd be the first ones on this thread to complain about receiving shoddy treatment from another shop.
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