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Hitachi LCD Screen problem


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Old 31-12-2008, 15:39
CanonMan
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Join Date: Mar 2004
Location: Wemyss Bay, Scotland
Posts: 224

Hi, I have just noticed that my Hitachi 37" LCD TV Model 37LD8500 has developed a strange problem. About an inch in from the left hand side there seems to be a grey band, almost like a dirty mark. This stretched from top to bottom. Its between an 1/8 to 1/4 inch wide looks like a panel problem. Its definately not a band of defective pixels. If you go onto the Sky guide it is most obvious.

The set was bought from Richer sounds and comes under their 5 Year TV Guarantee. Anybody had any dealings with Richer Sounds TV guarantee ?
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Old 02-01-2009, 16:07
Richer Sounds
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Join Date: Nov 2008
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Dear CanonMan,

I was sorry to read that you are having problems with your Hitachi LCD TV.

So that we can get this problem resolved for you as quickly as possible, please would you contact me with a daytime telephone number, and your sale number from your receipt? I shall then arrange for a representative from our service centre to contact you to arrange a repair under the warranty.

Alternatively, you may wish to contact our customer care team directly where one of our advisors will be more than happy to help. The telephone number for our customer care team is 0845 900 1230.

I do hope this helps although let me know if you have any further queries in the meantime.

Yours sincerely,

John Clayton
Operations Director
Richer Sounds
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Old 02-01-2009, 17:07
CanonMan
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Thanks very much for your quick response. I am now searching for my receipt which is not where I would have expected to find it Will be in touch, Cheers
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