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Orange - worst customer service ever |
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#1 |
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Forum Member
Join Date: Nov 2001
Location: Bolton University
Posts: 278
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Orange - worst customer service ever
Just phoned up orange to querie why my £5 credit hasn't been added for transfering number from o2.
Indian call centre guy just said "it will be added in a few minutes and said goodbye and hanged up. I didn't get the £5 that i was promised. worsted service I ever experienced. |
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#2 |
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Forum Member
Join Date: Nov 2006
Location: ♂
Posts: 11,500
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don't they have UK call centres as well?
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#3 |
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Forum Member
Join Date: Nov 2001
Location: Bolton University
Posts: 278
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Quote:
don't they have UK call centres as well?
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#4 |
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Forum Member
Join Date: Dec 2007
Location: Dorset
Posts: 672
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Orange are useless, never again! o2 all the way!
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#5 |
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Forum Member
Join Date: Nov 2008
Posts: 380
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The majority of their PAYG is Indian which I find absolutely disgusting.
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#6 |
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Forum Member
Join Date: Nov 2006
Location: ♂
Posts: 11,500
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i think DS forum member Carmen Queasy used to work in Orange customer service... and i am fairly sure he's English... and he certainly knows his stuff and is very helpful on this forum to people with Orange problems
so they must have UK call centres but as Shiplu says it could depend on the time of day that you call |
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#7 |
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Forum Member
Join Date: Oct 2006
Location: Birmingham
Posts: 1,125
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I'm not having this, no customer services could be as bad as Vodafone,it aint possible
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#8 |
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Forum Member
Join Date: Nov 2008
Posts: 380
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Quote:
i think DS forum member Carmen Queasy used to work in Orange customer service... and i am fairly sure he's English... and he certainly knows his stuff and is very helpful on this forum to people with Orange problems
so they must have UK call centres but as Shiplu says it could depend on the time of day that you call |
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#9 |
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Forum Member
Join Date: Nov 2006
Location: ♂
Posts: 11,500
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Quote:
They don't have to be English to be in a UK callcentre.
i am sure Carmen Queasy would know.
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#10 |
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Forum Member
Join Date: Jan 2001
Posts: 1,021
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Been with O2 for the past 10 years and I moved to Orange two weeks ago. I've had to call Orange up a few times to set things up and move my number.
I have found Orange CS to be superb. They all seem a bit older than O2's CS who seem to all be students. Orange CS that I have dealt with have all been English and sounded a bit more mature. Been much more helpful than O2 have, can't really fault them so far. |
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#11 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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yea if you get through to uk orange customer its one of the best but if you get through to india its like any one rubbish soon it will all be in the uk.
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#12 |
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Forum Member
Join Date: Nov 2008
Posts: 380
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I guess I just don't get this assumption that if a callcente is in the Uk then they're going to be English.
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#13 |
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Forum Member
Join Date: Sep 2008
Posts: 49
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Helpdesk mainly India but some UK based
PM Handset Support / Faults mainly Plymouth - Darlington PAYG India & UK Premier UK Not hard and fast rule but in general this is how it is.... Orange is a lot better than most..... |
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#14 |
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Forum Member
Join Date: Nov 2008
Posts: 380
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There's more to the UK than England you know...
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#15 |
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Forum Member
Join Date: Jul 2007
Location: Bushey
Posts: 5,549
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Quote:
Been with O2 for the past 10 years and I moved to Orange two weeks ago. I've had to call Orange up a few times to set things up and move my number.
I have found Orange CS to be superb. They all seem a bit older than O2's CS who seem to all be students. Orange CS that I have dealt with have all been English and sounded a bit more mature. Been much more helpful than O2 have, can't really fault them so far. More recently I was offered a deal with Virgin as I get my internet and TV through them. I contacted Orange and told them I was considering changing because the cost with Virgin was £10 a month (which included VAT) - Orange immediately gave me a tarrif of £10 with 500 texts and 300 minutes each month (which is more than adequate for my use). I cannot fault them. |
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#16 |
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Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,885
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PM customers should find at the end of January they will rarely if ever speak to someone in India, they are going to be solely dealing with PAYG enquiries in future. This whole "I Am" change thats taking place at Orange is gonna take about 12 months to implement, I have rang up connections many times recently and dealer support and I don't remember the last time I spoke to someone not in this country.
It's taking time, but the company will get there.....eventually. |
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#17 |
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Forum Member
Join Date: Dec 2006
Location: Oswestry, Shropshire
Posts: 4,196
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Quote:
I'm not having this, no customer services could be as bad as Vodafone,it aint possible
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#18 |
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Forum Member
Join Date: Dec 2002
Posts: 3,276
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Only spoken to an Indian once in about twenty calls in the last two or three years. I find them superb and if they can't assist me with a problem they try their up most to find a solution. Wouldn't think of moving to any other network at present
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#19 |
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Forum Member
Join Date: Aug 2005
Location: Scotlandshire
Posts: 786
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Quote:
Only spoken to an Indian once in about twenty calls in the last two or three years. I find them superb and if they can't assist me with a problem they try their up most to find a solution. Wouldn't think of moving to any other network at present
![]() Orange seem to be fine with simple billing enquiries, or if you're enquiring about one of their products etc, but if anything goes wrong - and it probably will - they fall flat on their faces. I've never had such poor service from a supplier. The original poster's comment about the £5 pretty much summed up the attitude I got when I phoned to cancel my contract. Didn't get a thank you, didn't ask why I was leaving, and didn't want to give me the time of day, after being a very good customer for many years. Stuff em. |
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#20 |
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Forum Member
Join Date: Dec 2002
Posts: 3,276
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Well I had a problem with my phone around 5 weeks in so they quickly arranged a next day delivery and collection of a new phone because they knew it was a common problem. I also had noted that I was paying a lot more for my data bundle than other companies and they gave me a much better bundle for less.
I can't understand how some of these people have had such bad service but fingers crossed it has yet to happen here
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#21 |
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Inactive Member
Join Date: Jun 2006
Posts: 8,186
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Quote:
Just phoned up orange to querie why my £5 credit hasn't been added for transfering number from o2.
Indian call centre guy just said "it will be added in a few minutes and said goodbye and hanged up. I didn't get the £5 that i was promised. worsted service I ever experienced.
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i am sure Carmen Queasy would know.