Originally Posted by Dips:
“Been with O2 for the past 10 years and I moved to Orange two weeks ago. I've had to call Orange up a few times to set things up and move my number.
I have found Orange CS to be superb. They all seem a bit older than O2's CS who seem to all be students. Orange CS that I have dealt with have all been English and sounded a bit more mature.
Been much more helpful than O2 have, can't really fault them so far.”
I also find their CS superb. I have been with Orange for about 7 years and in that time have found their staff extremely friendly and very helpful. To the extent that when I was ripped off by another company a couple of years back after they sent a text message to me offering an upgrade which seemed to come from Orange, the lady I spoke to actually gave me her own mobile number to call as she wanted to make sure I spoke to the same person from Orange CS in order to get the situation sorted (which took a couple of days).
More recently I was offered a deal with Virgin as I get my internet and TV through them.
I contacted Orange and told them I was considering changing because the cost with Virgin was £10 a month (which included VAT) - Orange immediately gave me a tarrif of £10 with 500 texts and 300 minutes each month (which is more than adequate for my use).
I cannot fault them.