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BT - What the Hell? |
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#1 |
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Forum Member
Join Date: Sep 2004
Location: Teesside
Posts: 1,142
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BT - What the Hell?
Thanks to a huge cock up by some idiot at BT, I've now lost my phone lines, broadband and BT Vision.
After ringing them up to complain my phoneline wasn't working. I was told that my accounts had been closed. WTF?? ![]() They looked into it further only to realise that because my payment was a day late to clear, instead of placing my account on hold until it cleared some numbnuts closed the account. Now, I've been told that I've got to start all over again! Which means I now get a new phone number and could wait upto two weeks before all my services are working again because they can't do any of that until I receive a final bill, pay it and then start the reorder process. Complete utter muppets! |
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#2 |
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Forum Member
Join Date: Feb 2004
Location: Swindon Wiltshire
Posts: 1,078
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Bt are complete t****, I had a complaint with them that was purely their fault, everytime they tried to fix their own mistake they made another one. I ended up with no phoneline for 18 months and only got it resolved by using Otelo, even then Otelo were as much use as a chocolate greenhouse and took 8 months to fix the problem.
I did get a good lump of compensation but I would rather have had my phoneline than any monetry reward. I would never reccomed either BT or Otelo for anything, and now find myself scowling at any BT or Openreach vans that I pass, juvenile I know but I hate the company with a passion. |
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#3 |
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Forum Member
Join Date: Jun 2002
Location: Wales
Posts: 1,658
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OP, your bill must have been pretty late to have gone to the termination of contract stage.
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#4 |
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Inactive Member
Join Date: Aug 2005
Posts: 9,588
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^ I was thinking that also.
I've let bills go unpaid for almost 6 weeks without restriction of service. I've even paid late payement fees, but never been cut off like that. Hope you get it sorted OP, why can't they give you the number back? Surely it's not been reallocated already
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#5 |
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Forum Member
Join Date: Nov 2008
Location: The Naughty North
Posts: 222
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seems a tad unfair - total disconnection for 1 day late? Are they asking you to pay re-connection fees?
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#6 |
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Forum Member
Join Date: Aug 2008
Location: Belfast, Northern Ireland
Posts: 765
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I can't understand why they would have disconnected you considering you pay your line rental in advance, only the phone calls are in arrears.
My parents have been with BT for over 30 years but finally got them to switch to DST, as when their november BT bill came in, BT in small print told them they were increasing the monthly payment from £19 to £40!!! Rip off, so they are switching to DST who I am now with after leaving the post office, they/we pay £15.12 month on option 3 for unlimited daytime calls, absolute bargain! I've saved my parents £283.00 and with my own phone £124.00![]() PS. DST is Direct Save Telecom |
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#7 |
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Forum Member
Join Date: Oct 2001
Posts: 26,379
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Quote:
seems a tad unfair - total disconnection for 1 day late? Are they asking you to pay re-connection fees?
For a quaterly bill it goes through about 5 stages of 'follow up' and it takes about 7/8 weeks to go through the whole lot until the contract is cancelled. Between the point in time the first restriction is placed and the account is closed it is about 3 weeks. Plenty of time for the OP to make the payment. Quote:
Originally Posted by jongruner
BT in small print told them they were increasing the monthly payment from £19 to £40
It is in big letters at the bottom of the first page you see when you take it out the envelope. |
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#8 |
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Forum Member
Join Date: Aug 2008
Location: Belfast, Northern Ireland
Posts: 765
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Quote:
1 day late??
For a quaterly bill it goes through about 5 stages of 'follow up' and it takes about 7/8 weeks to go through the whole lot until the contract is cancelled. Between the point in time the first restriction is placed and the account is closed it is about 3 weeks. Plenty of time for the OP to make the payment. Small print? It is in big letters at the bottom of the first page you see when you take it out the envelope. |
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#9 |
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Forum Member
Join Date: Nov 2003
Location: South Coast
Posts: 892
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Quote:
I can't understand why they would have disconnected you considering you pay your line rental in advance, only the phone calls are in arrears.
My parents have been with BT for over 30 years but finally got them to switch to DST, as when their november BT bill came in, BT in small print told them they were increasing the monthly payment from £19 to £40!!! Rip off, so they are switching to DST who I am now with after leaving the post office, they/we pay £15.12 month on option 3 for unlimited daytime calls, absolute bargain! I've saved my parents £283.00 and with my own phone £124.00![]() PS. DST is Direct Save Telecom The DST price does not include caller display (£1.75 extra) so will be more expensive than both the BT options if you use this. BT also now includes 0870/0845 numbers in the call packages, chargeable with DST. |
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#10 |
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Forum Member
Join Date: Oct 2001
Posts: 26,379
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Quote:
Yes small print, it's at the bottom of the page.
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#11 |
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Forum Member
Join Date: Aug 2008
Location: Belfast, Northern Ireland
Posts: 765
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Quote:
It may be at the bottom of the page but in no way is it 'small print'.
Please respect that others do not enjoy paying more for their telephone than they need to, my parents both retired need every penny they have and DST has saved them hundreds. |
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#12 |
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Forum Member
Join Date: Nov 2003
Location: South Coast
Posts: 892
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Quote:
Please respect that others do not enjoy paying more for their telephone than they need to, my parents both retired need every penny they have and DST has saved them hundreds.
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#13 |
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Forum Member
Join Date: Oct 2001
Posts: 26,379
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Quote:
Please respect that others do not enjoy paying more for their telephone than they need to, my parents both retired need every penny they have and DST has saved them hundreds.
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#14 |
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Inactive Member
Join Date: Jul 2008
Location: The Little Village
Posts: 3,984
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Quote:
With all due respect to you, I;m not going to argue a point with you, I have my parents bill beside me now, it's small print at the bottom, further the font is lighter than the rest of the text on bill.
Please respect that others do not enjoy paying more for their telephone than they need to, my parents both retired need every penny they have and DST has saved them hundreds. |
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#15 |
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Guest
Join Date: Sep 2007
Posts: 10,767
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Quote:
Thanks to a huge cock up by some idiot at BT, I've now lost my phone lines, broadband and BT Vision.
After ringing them up to complain my phoneline wasn't working. I was told that my accounts had been closed. WTF?? ![]() They looked into it further only to realise that because my payment was a day late to clear, instead of placing my account on hold until it cleared some numbnuts closed the account. Now, I've been told that I've got to start all over again! Which means I now get a new phone number and could wait upto two weeks before all my services are working again because they can't do any of that until I receive a final bill, pay it and then start the reorder process. Complete utter muppets!
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#16 |
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Forum Member
Join Date: Aug 2005
Location: Somewhere on planet earth
Posts: 11,320
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I thought the post office tel was the best deal with free weekend calls to mobiles.
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All times are GMT. The time now is 17:20.


Which means I now get a new phone number and could wait upto two weeks before all my services are working again because they can't do any of that until I receive a final bill, pay it and then start the reorder process. 

I've saved my parents £283.00 and with my own phone £124.00