Yet again my foxsat-HDR has dumped the entire list of programs scheduled to record I've emailed Humax support so I'm awaiting a response, I was wondering if anyone else has had this issue?

many people have reported this issue on the forum and many cases point to the operator performing a scan of the channels in non-freesat mode. Is this the case for you?

GaseousClay is spot on with this one. I kept losing my schedules and was getting really annoyed, and then I realised it only happened after a scan in NON FREESAT mode.
I Found it was the scanning that was causing the problem and not just viewing in NFS mode. In other words you can view NFS without losing the schedule.

Hoping this helps

It would appear this is the reason...

Bob_Cat how about getting this fixed in a software update sometime soon?

I also reported in the bug thread that the schedule disappears when just viewing non-freesat mode. ie not scanning at all. That happened three times to me, and I vowed not to use non-freesat again because of it.

My box keeps the planner when I view in non-freesat mode.

Yes, mine too. It does lose it when I do a non-freesat scan though.

Yes it is a puzzler as some people such as yourself say they have never had the issue. However, I know from responses on the other thread that I am not on my own. Other people have just viewed non-Freesat mode and wiped their schedule in doing so, the same as me. Strange.

Non-freesat mode has never been a priority for us because we do not yet have extensive feedback that it is an important feature to a wide range of consumers. If people consider it to be a truly significant then they should email support some encouragement, we will note this feedback and consider the resources for development. Please respect that resources cost money, only where a feature is important to a majority of consumers is it worth applying resources and if resource is applied here another feature could be delayed.

Bob_Cat. It is bad news that you have posted this. I take it as a warning that nothing is being done concerning the problems that non-freesat mode causes. Non-freesat mode may not be a priority, but that is badly missing the point. It is freesat mode that has the problem in that it is its schedules that are being lost. Not everyone is going to have read this forum and will know that the problem can be avoided by not using non-freesat mode.

True i dont care about not having a 7 day guide in non freesat mode but do like to scan for extra channels,what i dont like is having 2 or 3 pages of recordings set up then suddenly lose them because i do a quick scan.If nothing was to be done about it whats the point of putting the non freest mode in the first place this machine is a cracking piece of kit but this bug does let it down slightly.

With respect, isn't that the wrong way round to look at this?

If a low priority function is negatively impacting a core function, I would say that fixing it should be considered important.

It's not the fact that non-freesat mode may or may not be important to customers, it's the fact that it's screwing up something that is.

Completely agree with you guys. And for BC's attention- I have already emailed support, as have others I believe. Just so you are aware.

It is very good that Bob_Cat frequents this forum and provides us with a channel into Humax as well as dropping snippets of information here and there. But we mustn't lose sight of the fact that his main purpose is marketing. As such, a significant part of his job will be to put a positive spin on things from Humax's point of view.

His last post really takes the biscuit when it comes to spin. Have you noticed that the missing freesat schedules are no longer Humax's fault? Just a minor issue that Humax can't be expected to waste valuable resources on because non-freesat mode isn't a valuable feature. No, it's our fault for not sending enough email to Humax support about it! Can you believe it?

I'm not sure it's fair to say that BC's main purpose on here is marketing. He has provided a hell of a lot of useful advice and information over the last few months.

I don't agree with his view on this particular topic, but I don't think it's right to use that to try and undermine his presence altogether.

While my presence here might enhance our profile in the eyes of some, my primary purpose for being here is clarification. I originally started to post because of wildly inaccurate postings made by persons and it is my wish to continue to post my understanding of the situation.

Bob

While people may agree or disagree with Humax's opinion on this particular threads topic, I am sure we are all extrememly grateful to you personally for visiting and posting here. Thank you.

I think I speak for most of us when I say that your contribution here is really valued for the authoritative clarification that you bring

I think we are going off the point now. It is good that Bob_cat reads our comments and that they are passed on, but our problem remains: We have a week's worth of scheduling on our machines and then we lose it all by carrying out a bona-fide scan + dont forget series recording is lost too.

Why should we have to reschedule every time we want to scan for a new broadcaster. Humax owe it to the consumers who have had the confidence to buy the HDR to put the matter right and quickly too.
Last edited by theShadowman : 19-01-2009 at 14:55

Agreed, but don't forget that it has been known to also happen even without scanning, not just by me. (ie. go into non-freesat mode, browse channels that have already been found from previous scan, back to freesat mode, schedule gone).

That makes it even worse, doesn't it? Humax do owe it to us to put the matter right immediatly. After all we do have the right to scan with the machine, and we have the right to look at other broadcasters. Why should that facility spoil things for us. Why have a non FS mode if you cant use it at any time.

As I tried to make clear in my critical post, I do appreciate you presence here. Further, I was not trying to undermine your presence altogether as katrinap suggested. The clarification you provide is very valuable, but I do believe ordinary members of this forum should bear in mind that your motivation to provide such clarification derives primarily (probably soley) from your role within Humax. You've been quite open about not owning a TV, so you are unlikely to have a personal interest. As for the matter in question (missing schedules) your post really did sound to me as if you were seeking to cast Humax in the best possible light in a situation which, in my opinion, is inexcusable.

Here, Here, awo1949

Well ive just renamed uktv doc to eden incase i forget next week as i have my sky sub card in and that also wipes your schedule arghhhhhhhhhhhh this needs sorting truly cheesed off now 3 pages off shedule set up.

Okay, as I suspected it is definitely possible for the freesat schedule to be wiped without actually scanning.

I just went into non-freesat mode and re-ordered the channels a bit. The result was an empty schedule.

It may well be that if you don't scan and leave the channel list alone the schedule will stay intact. (Time will tell.)

But I just wanted to make clear that this isn't just a scanning issue.