I recently had an 'upgrade' from Vodafone... I'm staying on the same contract and i got a new 'free' handset, plus they are giving me a £10 discount on my £25pm deal for the duration of the 18 month contract.
I got a letter through confirming my contract extension but no mention of the £10 discount. Slightly alarmed, I called them up again and I was told that the discount would not be shown on the letter, and I should have been told this. So all ok... but since then it's been nagging at me that I only have their word for this, no written confirmation, and I am worried I will get my next bill and it will still be the £25 deal, my 14 days cooling off will have expired and they will claim ignorance!
I know they record some (all?) calls but I don't know how long they keep them....
Surely a reputable company like Vodafone wouldn't stoop to this?
I got a letter through confirming my contract extension but no mention of the £10 discount. Slightly alarmed, I called them up again and I was told that the discount would not be shown on the letter, and I should have been told this. So all ok... but since then it's been nagging at me that I only have their word for this, no written confirmation, and I am worried I will get my next bill and it will still be the £25 deal, my 14 days cooling off will have expired and they will claim ignorance!
I know they record some (all?) calls but I don't know how long they keep them....
Surely a reputable company like Vodafone wouldn't stoop to this?