Sharp practices from Vodafone? Surely not...

HaraHeeHum · 21-01-2009, 23:50

I recently had an 'upgrade' from Vodafone... I'm staying on the same contract and i got a new 'free' handset, plus they are giving me a £10 discount on my £25pm deal for the duration of the 18 month contract.

I got a letter through confirming my contract extension but no mention of the £10 discount. Slightly alarmed, I called them up again and I was told that the discount would not be shown on the letter, and I should have been told this. So all ok... but since then it's been nagging at me that I only have their word for this, no written confirmation, and I am worried I will get my next bill and it will still be the £25 deal, my 14 days cooling off will have expired and they will claim ignorance!

I know they record some (all?) calls but I don't know how long they keep them....

Surely a reputable company like Vodafone wouldn't stoop to this?

coopermanyorks · 22-01-2009, 00:11

My wife was offered a equiv of approx £10 monthly discount as a brand new customer and it was mentioned that it would not show up on the letter

The letter came it did not show up as mentioned , she rang them up just to clarify, they said "Don't worry" it is on your notes

The first bill came through and NO £10 discount was applied , she phoned them up and got it credited and also a credit for a months free insurance and the delivery charge

So beware .

flagpole · 22-01-2009, 11:25

it never shows up on the letter, it does say something on the letter to that effect.

it's is a bit odd that they never confirm to you the exact deal you've agreed.

personally i would wait a few days but still inside your 14 days and give them a call to confirm your contract terms.

i'm sure they wouldn't mind you recording it.

21-01-2009, 23:50	#1
HaraHeeHum Forum Member Join Date: Dec 2008 Posts: 612	Sharp practices from Vodafone? Surely not... I recently had an 'upgrade' from Vodafone... I'm staying on the same contract and i got a new 'free' handset, plus they are giving me a £10 discount on my £25pm deal for the duration of the 18 month contract. I got a letter through confirming my contract extension but no mention of the £10 discount. Slightly alarmed, I called them up again and I was told that the discount would not be shown on the letter, and I should have been told this. So all ok... but since then it's been nagging at me that I only have their word for this, no written confirmation, and I am worried I will get my next bill and it will still be the £25 deal, my 14 days cooling off will have expired and they will claim ignorance! I know they record some (all?) calls but I don't know how long they keep them.... Surely a reputable company like Vodafone wouldn't stoop to this?

22-01-2009, 00:11	#2
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	My wife was offered a equiv of approx £10 monthly discount as a brand new customer and it was mentioned that it would not show up on the letter The letter came it did not show up as mentioned , she rang them up just to clarify, they said "Don't worry" it is on your notes The first bill came through and NO £10 discount was applied , she phoned them up and got it credited and also a credit for a months free insurance and the delivery charge So beware .

22-01-2009, 11:25	#3
flagpole Inactive Member Join Date: Jan 2003 Posts: 43,524	it never shows up on the letter, it does say something on the letter to that effect. it's is a bit odd that they never confirm to you the exact deal you've agreed. personally i would wait a few days but still inside your 14 days and give them a call to confirm your contract terms. i'm sure they wouldn't mind you recording it.

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Sharp practices from Vodafone? Surely not...