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Cant BT get anything right |
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#1 |
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Forum Member
Join Date: May 2007
Posts: 13
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Cant BT get anything right
Over Christmas for three weeks I had no BT Broadband,everyday different excuse until finally I lost it and cancelled my contract, BT promised I would not have to pay any penalty charges. This Morning they stopped nearly three hundred pounds from my bank account.After a heated telelphone conversation and BT admitting they promised no charges the offered to Credit my account with the overcharged amount.I did not want a credit note but the money paid back into my account,I was told this could take upto 28 days for a refund.Bt is now a total shables to deal with.What has happened to the BT we could trust.
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#2 |
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Forum Member
Join Date: Jun 2004
Posts: 965
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Quote:
Over Christmas for three weeks I had no BT Broadband,everyday different excuse until finally I lost it and cancelled my contract, BT promised I would not have to pay any penalty charges. This Morning they stopped nearly three hundred pounds from my bank account.After a heated telelphone conversation and BT admitting they promised no charges the offered to Credit my account with the overcharged amount.I did not want a credit note but the money paid back into my account,I was told this could take upto 28 days for a refund.Bt is now a total shables to deal with.What has happened to the BT we could trust.
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