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BT mobilesaver 12 month auto renewing contract


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Old 04-02-2009, 15:43
simon69c
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Join Date: Feb 2004
Location: Glasgow
Posts: 1,415

Anyone else had fun and games with this? I signed up for BT's mobilesaver for 12 months about 18 months ago as at the time I (or rather my housemate) was making quite a few mobile calls from the landline. Since then I have moved my calls to Sky and didn't think anything more of it...

More recently I decided to move my line rental to Sky too to save a bit more money and was shocked when BT sent me a letter in which they reckoned I would owe them about £75 upon disconnection! When I phoned them up they claimed I was still within a 12 month contract due to mobilesaver. I pointed out it was well over a year since I'd had that and they claimed it was an auto renewing 12 month contract and that they had sent me a letter prior to the renewal offering me not to renew. Well I had never received any letter and had not been aware that the contract auto renewed anyway - if I had I never would have allowed it to do so as I wasn't even using BT for calls anymore!

The lady I spoke to eventually accepted that I hadn't received the letter and said she would add a note to the account "requesting that the charges not be applied" - which wasn't exactly reassuring. It was only after a bit more protesting that she seemed to suggest that they definitely wouldn't be applied (or if they were that I could get them removed).

Has anyone else had issues with this? I await to see if they try to charge the full £75! Seems a bit outrageous that they can apparently lock you into another 12 months automatically without you even realising.
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Old 07-02-2009, 21:14
untouched-sin
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Join Date: Jan 2009
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Surely that's a load of rubbish. When you signed up did it say auto-renewing contract?
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Old 07-02-2009, 22:13
Mystic Eddy
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I got a letter saying if I did not telephone them within 14 days, the contract would automatically renew.
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