orange no customer services

skettyscarface · 08-02-2009, 10:41

advice to anybody .do not belive anything orange say.they claim if you top up 10 pound a month you get free accses to facebook.this is not true you need to make sure you have credit on your phone at all times.if you have no credit it wont let you on there.i have topped up 20 pound in under 2 weeks n cause i have no credit at minute it wont let me on facebook.when you contact orange.you get international call centre .which you cannot understand a word they say.i phoned them a week ago they said they would sort it out.im still waiting to hear from then

SuddenImpulse · 08-02-2009, 11:47

Pot...kettle....etc

dan44762000 · 08-02-2009, 12:14

i am also on orange and i have to say i have never gone through to a foreign call centre.
had a problem with the sound on my phone and if truth be told i think it happened when it was accidently dropped.
anyway i phoned customer service who put me through to a department who tried to fix the fault needless to say they couldnt so they sent me a brand new phone the very next day before 10am.
absolutley brilkliant service and no charge whatsoever for new phone.
dont understand why people are going through to foreign call centres when i never have.

carnivalist · 08-02-2009, 16:15

Quote:

Originally Posted by dan44762000

i am also on orange and i have to say i have never gone through to a foreign call centre...dont understand why people are going through to foreign call centres when i never have.

It sounds as though you're on a contract. The OP is on PAYG. If my experience of my pre-Orange days on O2 is still valid, some networks seem to have different (and worse) CS departments for PAYG.

getstheflak · 08-02-2009, 22:26

On PAYG with orange you need a minimum of 30p credit on the phone to access the Internet -- even if it is a free site.

It just the way it works before you connect to the internet you need some credit on the account.

Not Orange's fault if you have no credit on your phone.

skettyscarface · 09-02-2009, 08:13

the reason i have no credit is because whilst the only site i went on was facebook orange charged me .so how is that free .n how is it my fault.its false advertising

dan44762000 · 09-02-2009, 14:01

Quote:

Originally Posted by carnivalist

It sounds as though you're on a contract. The OP is on PAYG. If my experience of my pre-Orange days on O2 is still valid, some networks seem to have different (and worse) CS departments for PAYG.

yes i am on contract ! weird they send you to foreign call centres on payg.

skettyscarface · 10-02-2009, 09:26

i spoke to somebody from the local orange shop.they said that orange use alot of different ofshore call centres.n its pot luck which one you get pout through to.he also said they get alot of complaints from people.cause you cant get them to understand wht your telling them.

08-02-2009, 10:41	#1
skettyscarface Forum Member Join Date: Jan 2009 Posts: 13	orange no customer services advice to anybody .do not belive anything orange say.they claim if you top up 10 pound a month you get free accses to facebook.this is not true you need to make sure you have credit on your phone at all times.if you have no credit it wont let you on there.i have topped up 20 pound in under 2 weeks n cause i have no credit at minute it wont let me on facebook.when you contact orange.you get international call centre .which you cannot understand a word they say.i phoned them a week ago they said they would sort it out.im still waiting to hear from then

08-02-2009, 11:47	#2
SuddenImpulse Forum Member Join Date: Nov 2008 Posts: 380	Pot...kettle....etc

08-02-2009, 12:14	#3
dan44762000 Inactive Member Join Date: Dec 2006 Posts: 1,178	i am also on orange and i have to say i have never gone through to a foreign call centre. had a problem with the sound on my phone and if truth be told i think it happened when it was accidently dropped. anyway i phoned customer service who put me through to a department who tried to fix the fault needless to say they couldnt so they sent me a brand new phone the very next day before 10am. absolutley brilkliant service and no charge whatsoever for new phone. dont understand why people are going through to foreign call centres when i never have.

08-02-2009, 16:15	#4
carnivalist Forum Member Join Date: Jul 2005 Posts: 4,412	Quote: Originally Posted by dan44762000 i am also on orange and i have to say i have never gone through to a foreign call centre...dont understand why people are going through to foreign call centres when i never have. It sounds as though you're on a contract. The OP is on PAYG. If my experience of my pre-Orange days on O2 is still valid, some networks seem to have different (and worse) CS departments for PAYG.

08-02-2009, 22:26	#5
getstheflak Forum Member Join Date: Sep 2008 Posts: 49	On PAYG with orange you need a minimum of 30p credit on the phone to access the Internet -- even if it is a free site. It just the way it works before you connect to the internet you need some credit on the account. Not Orange's fault if you have no credit on your phone.

09-02-2009, 08:13	#6
skettyscarface Forum Member Join Date: Jan 2009 Posts: 13	the reason i have no credit is because whilst the only site i went on was facebook orange charged me .so how is that free .n how is it my fault.its false advertising

09-02-2009, 14:01	#7
dan44762000 Inactive Member Join Date: Dec 2006 Posts: 1,178	Quote: Originally Posted by carnivalist It sounds as though you're on a contract. The OP is on PAYG. If my experience of my pre-Orange days on O2 is still valid, some networks seem to have different (and worse) CS departments for PAYG. yes i am on contract ! weird they send you to foreign call centres on payg.

10-02-2009, 09:26	#8
skettyscarface Forum Member Join Date: Jan 2009 Posts: 13	i spoke to somebody from the local orange shop.they said that orange use alot of different ofshore call centres.n its pot luck which one you get pout through to.he also said they get alot of complaints from people.cause you cant get them to understand wht your telling them.

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orange no customer services