DS Forums

p-gibson · 09-02-2009, 15:33

I hate how people always put 3 down... Was watching Alan Carr the other night and he was really slagging them...

When 3 first started out... They were a poor service.
But ive had them for 8 months now and must say, they offer a very good service and reception is great.

Been comparing deals for when my contract comes up and I noticed 02 has become one of the more expensive networks. Vodaphone which was one of the most expensive seams to be one of the cheapest. How times change...

But just wanted to see how you found the services of the networks. Anyone else think that the service offered by "3" is really good.

If you have never been with 3 and been put of by the coments of people. Honestly... give them a go...

ntlhellworld · 09-02-2009, 16:38

I disagree. Their service is nothing less than appalling, while I will admit that their network reception has caught up with the other networks, their customer services is a disgrace.

I was overcharged close to £160 because three neglected to add the internet max bundle to my account for two months in a row.

The first month of my service had a £80 data usage charge on it (worked out per MB). Obviously, I pointed this out to a customer support manager and was informed that it was because the data bundle would start from the first day of the next month (this hadn’t been pointed out to me when I was sold it, I was told that it would take 24 hours to take effect). The manager would only give me a £15 credit for this, despite having been lied to.

The next month the same thing happened again. Despite having been charged for an internet bundle on the first bill and on this second bill. There was £72 in data charges.

I phoned up again, and this time I was put through to someone with the intelligence of a shit chucking ape, who could see that I had been charged for a unlimited data bundle as well as being charged per MB "but couldn't give me a credit because I had already been given £15 the previous month". I argued my case for nearly two hours and he was just repeating the same phrases back to me, parrot fashion.

At one point I started laughing as I did not believe that the moron who I was speaking to had any understand the product they were supporting and, as I was getting nowhere explaining, I put the phone down.

There is something very fraudulent about their operation. Their customer support pretends to be idiots but really I think they would make good interrogators. I had lost the will to live by the end of the call.

From reading these forums I have read many similar experiences. I would strongly advise everyone to avoid these crooks.

-Chris

chris20 · 09-02-2009, 16:42

all networks have there problems but 3 from customer service that is the worst in the world to there services are rubbish they lie treat there customers like dirt look at the reviews http://www.reviewcentre.com/reviews12640.html

ADENCOOL · 09-02-2009, 17:25

ive been with 3 for about 3 years

they are the cheapest - but the service is poor!

like last year, due to a contract wording change, i was albe to get out of my contract, which i did, but they rung me back saying i could have a £10 discount per month.

now i have come to the end of my original contract - so i though - lets get an upgrade, but three now say i stuck in 12 month contract from when i got the discount - which is not what they told me on the phone

Bang Bang Boom · 09-02-2009, 17:37

Ive bin with 3 for over 2months and im very happy so far. All the bad reviews ive read all about customer service. Good customer service dusnt exist in any company, they just want your money. If the main complaint you have about a contract then go payg simple

p-gibson · 09-02-2009, 17:40

Sorry guys... They dont seam to be such a good network...
I really was just giving my opinons on my experiences.

Much Cheapness... Good Reception...
Hope i dont have a problem with them...

p-gibson · 09-02-2009, 17:44

Actually.. My partner was having problems receiving messages on her phone. We went to store to ask them if it can be fixed. But as we never took cover. They couldn't help.
Even though she only had it for about 2 months...
When was with 02 it was covered with a 12mths manufacturers Warranty.

Had to fix it myself with a firmware upgrade...

Talizman · 09-02-2009, 17:45

Their product is pretty good. Above average choice of handsets, fairly cheap deals, all good. But when something goes wrong and you have ring that bloody callcentre, make sure you have a punchbag ready.

I won't go in to my experiences with them as I've had a pretty good day so far but when I complained to their executive office the woman who called me back said "they find it easier to understand you if you speak slowly and clearly and avoid any expressions or sayings".

Excuse me but why should I have change the way I speak just because Sourabh (or whatever the guy's name was) doesn't understand English too well?

I'd better leave it there, I can feel my blood pressure rising...

p-gibson · 09-02-2009, 17:52

hahahaha
Bloody bangladesh goat hearder

kiellliam · 09-02-2009, 22:42

Quote:

Originally Posted by p-gibson

Actually.. My partner was having problems receiving messages on her phone. We went to store to ask them if it can be fixed. But as we never took cover. They couldn't help.
Even though she only had it for about 2 months...
When was with 02 it was covered with a 12mths manufacturers Warranty.

Had to fix it myself with a firmware upgrade...

Only a hand full of Three stores can fix the phones they sell, some fix different makes and other don't

I have recently gone with my 4th contract and i am using the inq1 had no problems whatsoever, i am however waiting for them to switch on 2 phone masts

Mr Cable · 09-02-2009, 22:48

I REALLY miss my 3 signal - I'm now on o2 and any time I enter a building here in Central Manchester 3G vanishes and I'm lucky if I even get EDGE; I'm usually stuck with GPRS - or nothing. I previously had rock solid 3.5G with 3.

I've had to move desks within the office just to get any sort of Data Signal - and this is next to the window in an M1 postcode.

nigel306 · 10-02-2009, 00:02

Quote:

Originally Posted by ntlhellworld

I disagree. Their service is nothing less than appalling, while I will admit that their network reception has caught up with the other networks, their customer services is a disgrace.

I was overcharged close to £160 because three neglected to add the internet max bundle to my account for two months in a row.

The first month of my service had a £80 data usage charge on it (worked out per MB). Obviously, I pointed this out to a customer support manager and was informed that it was because the data bundle would start from the first day of the next month (this hadn’t been pointed out to me when I was sold it, I was told that it would take 24 hours to take effect). The manager would only give me a £15 credit for this, despite having been lied to.

The next month the same thing happened again. Despite having been charged for an internet bundle on the first bill and on this second bill. There was £72 in data charges.

I phoned up again, and this time I was put through to someone with the intelligence of a shit chucking ape, who could see that I had been charged for a unlimited data bundle as well as being charged per MB "but couldn't give me a credit because I had already been given £15 the previous month". I argued my case for nearly two hours and he was just repeating the same phrases back to me, parrot fashion.

At one point I started laughing as I did not believe that the moron who I was speaking to had any understand the product they were supporting and, as I was getting nowhere explaining, I put the phone down.

There is something very fraudulent about their operation. Their customer support pretends to be idiots but really I think they would make good interrogators. I had lost the will to live by the end of the call.

From reading these forums I have read many similar experiences. I would strongly advise everyone to avoid these crooks.

-Chris

The thing I like about 3 is the ability to access planet 3 and check on mins used, texts used and any data charges bang up to the minute.
When I added internet and they told me it would take about 24 hours to activate it, I kept checking to make sure there were no added charges after that time.
Are you telling us you never bothered to check for 2 months your mins/texts/data used

Admitedley they got it wrong but it wouldn't have taken you 20 seconds to check it out at the onset and not have a £160 bill.

savy · 10-02-2009, 12:28

Quote:

Originally Posted by Mr Cable

I REALLY miss my 3 signal - I'm now on o2 and any time I enter a building here in Central Manchester 3G vanishes and I'm lucky if I even get EDGE; I'm usually stuck with GPRS - or nothing. I previously had rock solid 3.5G with 3.

I've had to move desks within the office just to get any sort of Data Signal - and this is next to the window in an M1 postcode.

This is the reason I don't want to move from 3, even though my contract has ended. I get good 3G and often 3.5g coverage, and as I use the internet a lot, I wouldn't want to be without it. I checked the coverage for a couple of other places I regularly stay at (in Hampshire and on Anglesey) , and other networks just don't have the coverage.

I just wish they had the N79 or N85 available on contract, and I would be very happy.

09-02-2009, 15:33	#1
p-gibson Forum Member Join Date: Dec 2002 Location: Livingston, Scotland Posts: 304	3 I hate how people always put 3 down... Was watching Alan Carr the other night and he was really slagging them... When 3 first started out... They were a poor service. But ive had them for 8 months now and must say, they offer a very good service and reception is great. Been comparing deals for when my contract comes up and I noticed 02 has become one of the more expensive networks. Vodaphone which was one of the most expensive seams to be one of the cheapest. How times change... But just wanted to see how you found the services of the networks. Anyone else think that the service offered by "3" is really good. If you have never been with 3 and been put of by the coments of people. Honestly... give them a go...

09-02-2009, 16:38	#2
ntlhellworld Forum Member Join Date: Dec 2004 Posts: 2,649	I disagree. Their service is nothing less than appalling, while I will admit that their network reception has caught up with the other networks, their customer services is a disgrace. I was overcharged close to £160 because three neglected to add the internet max bundle to my account for two months in a row. The first month of my service had a £80 data usage charge on it (worked out per MB). Obviously, I pointed this out to a customer support manager and was informed that it was because the data bundle would start from the first day of the next month (this hadn’t been pointed out to me when I was sold it, I was told that it would take 24 hours to take effect). The manager would only give me a £15 credit for this, despite having been lied to. The next month the same thing happened again. Despite having been charged for an internet bundle on the first bill and on this second bill. There was £72 in data charges. I phoned up again, and this time I was put through to someone with the intelligence of a shit chucking ape, who could see that I had been charged for a unlimited data bundle as well as being charged per MB "but couldn't give me a credit because I had already been given £15 the previous month". I argued my case for nearly two hours and he was just repeating the same phrases back to me, parrot fashion. At one point I started laughing as I did not believe that the moron who I was speaking to had any understand the product they were supporting and, as I was getting nowhere explaining, I put the phone down. There is something very fraudulent about their operation. Their customer support pretends to be idiots but really I think they would make good interrogators. I had lost the will to live by the end of the call. From reading these forums I have read many similar experiences. I would strongly advise everyone to avoid these crooks. -Chris

09-02-2009, 16:42	#3
chris20 Guest Join Date: Jun 2005 Posts: 3,556	all networks have there problems but 3 from customer service that is the worst in the world to there services are rubbish they lie treat there customers like dirt look at the reviews http://www.reviewcentre.com/reviews12640.html

09-02-2009, 17:25	#4
ADENCOOL Forum Member Join Date: Aug 2002 Location: walsall, uk. Posts: 182	ive been with 3 for about 3 years they are the cheapest - but the service is poor! like last year, due to a contract wording change, i was albe to get out of my contract, which i did, but they rung me back saying i could have a £10 discount per month. now i have come to the end of my original contract - so i though - lets get an upgrade, but three now say i stuck in 12 month contract from when i got the discount - which is not what they told me on the phone

09-02-2009, 17:37	#5
Bang Bang Boom Inactive Member Join Date: Oct 2008 Location: Blackpool Posts: 884	Ive bin with 3 for over 2months and im very happy so far. All the bad reviews ive read all about customer service. Good customer service dusnt exist in any company, they just want your money. If the main complaint you have about a contract then go payg simple

09-02-2009, 17:40	#6
p-gibson Forum Member Join Date: Dec 2002 Location: Livingston, Scotland Posts: 304	Sorry guys... They dont seam to be such a good network... I really was just giving my opinons on my experiences. Much Cheapness... Good Reception... Hope i dont have a problem with them...

09-02-2009, 17:44	#7
p-gibson Forum Member Join Date: Dec 2002 Location: Livingston, Scotland Posts: 304	Actually.. My partner was having problems receiving messages on her phone. We went to store to ask them if it can be fixed. But as we never took cover. They couldn't help. Even though she only had it for about 2 months... When was with 02 it was covered with a 12mths manufacturers Warranty. Had to fix it myself with a firmware upgrade...

09-02-2009, 17:45	#8
Talizman Forum Member Join Date: May 2007 Location: On a journey Posts: 1,901	Their product is pretty good. Above average choice of handsets, fairly cheap deals, all good. But when something goes wrong and you have ring that bloody callcentre, make sure you have a punchbag ready. I won't go in to my experiences with them as I've had a pretty good day so far but when I complained to their executive office the woman who called me back said "they find it easier to understand you if you speak slowly and clearly and avoid any expressions or sayings". Excuse me but why should I have change the way I speak just because Sourabh (or whatever the guy's name was) doesn't understand English too well? I'd better leave it there, I can feel my blood pressure rising...

09-02-2009, 17:52	#9
p-gibson Forum Member Join Date: Dec 2002 Location: Livingston, Scotland Posts: 304	hahahaha Bloody bangladesh goat hearder

09-02-2009, 22:42	#10
kiellliam Forum Member Join Date: Apr 2006 Posts: 773	Quote: Originally Posted by p-gibson Actually.. My partner was having problems receiving messages on her phone. We went to store to ask them if it can be fixed. But as we never took cover. They couldn't help. Even though she only had it for about 2 months... When was with 02 it was covered with a 12mths manufacturers Warranty. Had to fix it myself with a firmware upgrade... Only a hand full of Three stores can fix the phones they sell, some fix different makes and other don't I have recently gone with my 4th contract and i am using the inq1 had no problems whatsoever, i am however waiting for them to switch on 2 phone masts

09-02-2009, 22:48	#11
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	I REALLY miss my 3 signal - I'm now on o2 and any time I enter a building here in Central Manchester 3G vanishes and I'm lucky if I even get EDGE; I'm usually stuck with GPRS - or nothing. I previously had rock solid 3.5G with 3. I've had to move desks within the office just to get any sort of Data Signal - and this is next to the window in an M1 postcode.

10-02-2009, 00:02	#12
nigel306 Forum Member Join Date: Jan 2007 Posts: 69	Quote: Originally Posted by ntlhellworld I disagree. Their service is nothing less than appalling, while I will admit that their network reception has caught up with the other networks, their customer services is a disgrace. I was overcharged close to £160 because three neglected to add the internet max bundle to my account for two months in a row. The first month of my service had a £80 data usage charge on it (worked out per MB). Obviously, I pointed this out to a customer support manager and was informed that it was because the data bundle would start from the first day of the next month (this hadn’t been pointed out to me when I was sold it, I was told that it would take 24 hours to take effect). The manager would only give me a £15 credit for this, despite having been lied to. The next month the same thing happened again. Despite having been charged for an internet bundle on the first bill and on this second bill. There was £72 in data charges. I phoned up again, and this time I was put through to someone with the intelligence of a shit chucking ape, who could see that I had been charged for a unlimited data bundle as well as being charged per MB "but couldn't give me a credit because I had already been given £15 the previous month". I argued my case for nearly two hours and he was just repeating the same phrases back to me, parrot fashion. At one point I started laughing as I did not believe that the moron who I was speaking to had any understand the product they were supporting and, as I was getting nowhere explaining, I put the phone down. There is something very fraudulent about their operation. Their customer support pretends to be idiots but really I think they would make good interrogators. I had lost the will to live by the end of the call. From reading these forums I have read many similar experiences. I would strongly advise everyone to avoid these crooks. -Chris The thing I like about 3 is the ability to access planet 3 and check on mins used, texts used and any data charges bang up to the minute. When I added internet and they told me it would take about 24 hours to activate it, I kept checking to make sure there were no added charges after that time. Are you telling us you never bothered to check for 2 months your mins/texts/data used Admitedley they got it wrong but it wouldn't have taken you 20 seconds to check it out at the onset and not have a £160 bill.

10-02-2009, 12:28	#13
savy Forum Member Join Date: Mar 2008 Location: Greater Manchester Posts: 62	Quote: Originally Posted by Mr Cable I REALLY miss my 3 signal - I'm now on o2 and any time I enter a building here in Central Manchester 3G vanishes and I'm lucky if I even get EDGE; I'm usually stuck with GPRS - or nothing. I previously had rock solid 3.5G with 3. I've had to move desks within the office just to get any sort of Data Signal - and this is next to the window in an M1 postcode. This is the reason I don't want to move from 3, even though my contract has ended. I get good 3G and often 3.5g coverage, and as I use the internet a lot, I wouldn't want to be without it. I checked the coverage for a couple of other places I regularly stay at (in Hampshire and on Anglesey) , and other networks just don't have the coverage. I just wish they had the N79 or N85 available on contract, and I would be very happy.