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Changed to Virigin but can't hear phone ringing


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Old 09-02-2009, 17:18
purplelinus
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Join Date: May 2006
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Wondering if someone could help, changed from BT to Virgin today, I have an active line but when someone rings me I can't hear the phone in the flat ringing. I've obviously tested this out with my moible, I've re-set my landline phone, I've checked the volume is turned up and mute isn't on, I've got two ntl/virgin phone sockets in the flat and have the same problem with both. I've already been in touch with Virgin who assume me it's not a problem with the line but with my phone, but I haven't a clue what's happend or how to fix it! I've got a Philips CD 245, anyone know of anything I can try?

Thanks, Purple
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Old 09-02-2009, 19:23
ilovekrys
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if its not working tommorrow then giving them a call but it sounds like it hasnt come on fully yet
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Old 09-02-2009, 19:27
iniltous
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When you say you changed to Virgin is this still over BT's network or have you now got 'cable' connection ?
If you got 'cable' didnt Virgin visit your property and fit you a new socket ?, did you move your phone out of the BT socket into the new cable socket
Not being funny but some people dont move the phone !
If you are still on BT's network but Virgin are your service provider try dialing 17070 ( or 147017070 if you dont have CLI) and see if the line reports your number
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