Hi all,

I know this has probably been covered off in other posts, but we are just joining BT and are curious as to whether or not we are likely to pay the reconnection charge (NB no tone when phone plugged in).

Our house is connected through overhead cable, which goes into one of the bedrooms. There are two sockets here, but it looks like someone wired in another line to run outside of the house and in the front door - this box was ripped off the wall when we moved in, and we have also done ltos of work on the house since (two and a half years ago).

My house mate has decided the best thing to do is rip the 'extension' line out just in case a) the engineer sees this and decides to bill us because it is not connected to the wall & b) in case there is dodgy wiring causing a fault.

Based on that brief description, does anyone have any rpevious experiences with BT that would give us a clue as to whether or not we will be charged?

I have read the other threads on BT reconnection, but nothing seem to cover this particular situation!

Thanks in advance all!

Chris

hi
Hope this helps, i just moved to a new property 3 weeks ago and transferred my line over from my old property i.e kept same number. They informed me that the line had been ceased so whether this meant that the previous tenant had not paid the bill and had been cut off i dont know. They charged me £122 to reconnect the line. Scandalous but i paid it. I dont know how they can justify this sort of money.

You probably would be charged the full installation charge but I think if you commit to a 18 month contract (option 2 or 3 )you can get connection for £30
When BT was one company, not BT Wholesale, BT Retail, BT Openreach etc..then charges would be reduced if the property had service in the
past, but now it seams that to get a takeover charge ( not a full install price) the line needs to be complete from the property to the exchange and
have 'soft' dialtone from the service provider you want to use

thanks very much for the wisdom!

I will be forever hopeful that they won't charge us, though i will explore the 30 pound discount option too - though I think the offer was due to expire on 31/12...prob stil l worth a punt though!

The easiest way to put this is that if the previous occupier at the property had a BT Wholesale connection in the last 3 months you won't get charged for having it turned on.

If it was longer than 3 months ago with a BT Wholesale connection or it was an LLU connection then you will be charged for it as BT Wholesale will charge BT Retail for doing work at the exchange.

Already having a feed into your property means nothing these days.

Hmmm, sounds liek a one-way ticket to being relieved of 125 quid!

We took up the £30 installation option.

You have to make at least 10 calls per month to keep this active, though.

We wanted it just for broadband but £125 or £30? We make short calls which cost us pennies so we're fine.

Yeah we only really want it for broadband, not even sure we would make any phone calls!

If you take the £30 pound option, do the free evning and weekend calls count towards any monthly usage?

The sales agent said that the free calls were included, but we pay an extra £3 or something to get 100 minutes of free calls to landlines, and of course, not 0845 and 0870 numbers.

Doesn't sound too bad then, we weren't planning on using the phone ever (due to decent mobile contracts) but i guess if it saves us 90 quid it is worth it!

I meant "now", by the way, not "not" in reference to 0845 and 0870. I don't know if they're included, though. They're free with BT but I'm not sure if they're included in the 10 calls you have to make. If you pay quarterly, I think it's 30 calls per quarter and not just 10 per month (i.e. you could make more calls within one month then none the next).

I remember seeing an ever better offer, something like £25 installation, recently. Have a browse around t'internet to see what you can find.

I'm in the same boat - want to leave Virgin Broadband and get O2 but I need a BT line. It's been 'stopped' for over 6 months so they want to charge me the full rate of £115 !

And then the other issue is there are 2 exchanges that I may get connected to - one has LLU the other doesn't. What do you think the chances are that I'd get connected to the non-LLU one?!

I'm in the process of switching from VM to BT/O2. If you agree to an 18 month contract BT should reduce their installation fee to just under £30. When you call them just ask about the £30 installation/18 month contract deal.

I just thought I'd add this link to the original offer of reduced line installation. It might be worth saving the page, or printing it out.

http://www.serviceview.bt.com/list/p...Impl268785.htm

We originally asked to be placed on the unlimited anytime plan, but changed our minds yesterday. (Our new phone line was installed today.) We've just called BT to change it and after nearly 60 minutes on the phone it was finally agreed.

The operator first suggested we have to be on the anytime plan to get the £30 installation. We argued that signing up to the 18 month contract was our only obligation. But she reiterated that we might later be charged the full amount, i.e £125, for the installtion!

So the hunt was on to find the original T&Cs of the offer. I found them and it says nothing about only signing up to the anytime plan. You can go on any of them.

http://www.serviceview.bt.com/list/p...Impl268785.htm



The operator had to talk to a supervisor and we had to read out the url to them, so they could check it out. We could hear them talking in the background and it sounds like they're going to be talking to BT Services. So I don't know how long that url will work.

Note the dates on that page, that was for the original offer and I have been unable to find a more up to date document. But if BT are continuing to honour the same deal, to those people that ask for it, then until they release new T&Cs then we can argue that those conditions must be honoured. Well, that's what we did.