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Old 15-02-2009, 15:01
frailfury
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Hi, can someone give me the address to send in a complaint letter to 3 please? Thanks.
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Old 15-02-2009, 15:11
chris20
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executive.office@three.co.uk is the very top guy email if you email this this gos through to the executive office.
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Old 15-02-2009, 15:36
frailfury
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Hi, thanks for that. Did you email him then with a complaint? Was it resolved?

My complaint is that I recently upgraded with 3 and stayed on a 15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online.

Is it best to email him then or write in?
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Old 15-02-2009, 15:50
chris20
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when i was on 3 and i had bug problems and there rubbish customer service would not help i emailed them a English guy from executive office phoned me they where very friendly helpful if only they had a customer service like that.
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Old 15-02-2009, 15:54
frailfury
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Oh right so he gave you his address? I doubt I will be allowed to email him then mate.

What address did you originally contact for him to get back to you?
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Old 15-02-2009, 15:59
chris20
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you can email him then he will pass you on to one off the executive people they will then phone and talk to you you cant phone them unless they give you a number so i wont give that out but email you can.
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Old 15-02-2009, 16:01
chris20
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if you dont want to email him here is the exective office details
http://lsdigitalmedia.co.uk/2009/01/...cutive-office/

3 Executive Office
Hutchinson 3G UK Ltd
123 St Vincent Street
Glasgow
G2 5EA
email: executive.office@three.co.uk
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Old 15-02-2009, 16:03
frailfury
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do you think it will be ok to email him directly then?
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Old 15-02-2009, 16:04
chris20
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email to the last one i put up
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Old 15-02-2009, 16:04
nigel306
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Error
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Old 15-02-2009, 16:05
nigel306
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Hi, thanks for that. Did you email him then with a complaint? Was it resolved?

My complaint is that I recently upgraded with 3 and stayed on a 15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online.

Is it best to email him then or write in?

If you upgraded then you will still be on the same contract as previous.
That's why my daughter cancelled her previous 15 texter (600 text 75 mins) contract and started a new one (unlimited texts 75mins) as well as getting recommend a mate 30.
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Old 15-02-2009, 16:06
frailfury
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email to the last one i put up
did you send your original complaint to executive.office@three.co.uk then?
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Old 15-02-2009, 16:08
chris20
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yes i have used both but that one will go to the office and any one from the office will call you back or email.

did you send your original complaint to executive.office@three.co.uk then?
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Old 15-02-2009, 16:37
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He's used to it by now. He'll have a secretary who has proxy access to his email who will filter it to another department.
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Old 15-02-2009, 19:31
kiellliam
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I am on the unlimited text option and you should get 3,586+ texts, i would contact Three though the MY3 chat service. That way communication recorded and here no breakdown in communication


Hi, thanks for that. Did you email him then with a complaint? Was it resolved?

My complaint is that I recently upgraded with 3 and stayed on a 15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online.

Is it best to email him then or write in?
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