3 Complaint Address |
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15-02-2009, 15:11
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#2 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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executive.office@three.co.uk is the very top guy email if you email this this gos through to the executive office.
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15-02-2009, 15:36
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#3 |
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Guest
Join Date: Sep 2008
Posts: 6,966
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Hi, thanks for that. Did you email him then with a complaint? Was it resolved?
My complaint is that I recently upgraded with 3 and stayed on a £15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online. Is it best to email him then or write in? |
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15-02-2009, 15:50
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#4 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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when i was on 3 and i had bug problems and there rubbish customer service would not help i emailed them a English guy from executive office phoned me they where very friendly helpful if only they had a customer service like that.
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15-02-2009, 15:54
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#5 |
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Guest
Join Date: Sep 2008
Posts: 6,966
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Oh right so he gave you his address? I doubt I will be allowed to email him then mate.
What address did you originally contact for him to get back to you? |
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15-02-2009, 15:59
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#6 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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you can email him then he will pass you on to one off the executive people they will then phone and talk to you you cant phone them unless they give you a number so i wont give that out but email you can.
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15-02-2009, 16:01
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#7 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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if you dont want to email him here is the exective office details
http://lsdigitalmedia.co.uk/2009/01/...cutive-office/ 3 Executive Office Hutchinson 3G UK Ltd 123 St Vincent Street Glasgow G2 5EA email: executive.office@three.co.uk |
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15-02-2009, 16:03
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#8 |
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Guest
Join Date: Sep 2008
Posts: 6,966
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do you think it will be ok to email him directly then?
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15-02-2009, 16:04
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#9 |
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Guest
Join Date: Jun 2005
Posts: 3,556
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email to the last one i put up
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15-02-2009, 16:04
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#10 |
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Forum Member
Join Date: Jan 2007
Posts: 69
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Error
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15-02-2009, 16:05
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#11 | |
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Forum Member
Join Date: Jan 2007
Posts: 69
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Quote:
If you upgraded then you will still be on the same contract as previous. That's why my daughter cancelled her previous £15 texter (600 text 75 mins) contract and started a new one (unlimited texts 75mins) as well as getting recommend a mate £30. |
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15-02-2009, 16:06
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#12 | |
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Guest
Join Date: Sep 2008
Posts: 6,966
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Quote:
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15-02-2009, 16:08
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#13 | |
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Guest
Join Date: Jun 2005
Posts: 3,556
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yes i have used both but that one will go to the office and any one from the office will call you back or email.
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15-02-2009, 16:37
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#14 |
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Posts: n/a
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He's used to it by now. He'll have a secretary who has proxy access to his email who will filter it to another department.
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15-02-2009, 19:31
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#15 | |
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Forum Member
Join Date: Apr 2006
Services: V+HD -Virgin TV XL, Virgin 50Mbps BB, Mac OSX 10.6. iPhone 3G (3.1.3)
Posts: 773
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I am on the unlimited text option and you should get 3,586+ texts, i would contact Three though the MY3 chat service. That way communication recorded and here no breakdown in communication
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