3 Is Number 1 For Complaints To OFTEL!

Everything Goes · 23-11-2003, 14:38

Unsurprisingly 3 is Number 1 for complaints to Oftel with an average of 2.97 per 1,000 customers. This compares with 0.2 for Orange, T-Mobile and O2 and 0.1 for Vodafone.

This shouldnt surprise 3 subscribers but let this be a warning to anyone who are considering joining 3!

More Info: 3G Newsroom - Oftel: more complaints from 3 subscribers.

HippoStu · 23-11-2003, 21:39

Not suprising to be honest, you've seen the number of complaints that people have left on these forums.

I have a 3g phone and Im not at all happy with it. I've already put a number of my friends off buying their phones.

I'm thinking of buying a Vodafone phone, and according to the results they have the least complaints.

wavejockglw · 24-11-2003, 01:14

Despite the hype in the advertisments - 3 are buggered!

Their network is totally unrelable. Handsets are heavy and eat battery power to the extent that you have to carry a spare to talk for more than 1/2 an hour (if they can carry a call that long!).

Customer service is dreadful.

In short - dont be tempted by the price..... You get what you pay for...

3 is bad news.... Watchdog got it right and there is a forum dedicated to discussion that I suggest those who are tempted by the advertising read before they sign the contract.

3G Users Forum (Folow the link on the left of the page)

nidave · 24-11-2003, 11:10

Quote:

Originally posted by wavejockglw
Despite the hype in the advertisments - 3 are buggered!

Their network is totally unrelable. Handsets are heavy and eat battery power to the extent that you have to carry a spare to talk for more than 1/2 an hour (if they can carry a call that long!).

Customer service is dreadful.

In short - dont be tempted by the price..... You get what you pay for...

3 is bad news.... Watchdog got it right and there is a forum dedicated to discussion that I suggest those who are tempted by the advertising read before they sign the contract.

3G Users Forum (Folow the link on the left of the page)

The Problems of Moving you CS to india!

This should be alowed to happen.1

MacattacK · 29-11-2003, 08:41

.

Mr Cable · 29-11-2003, 08:42

I guess I've been really lucky. No coverage problems, first bill is correct, handset is great and needs charging no more than my last phone. I love 3!

Anorax · 29-11-2003, 10:03

It'll take time. 2G phones were crap, big, heavy and eat battery power when they first started. Coverage was also pretty poor in the early years.

Trust me, 3G is where we're moving, it'll just take a bit of time!!

BexTech · 29-11-2003, 11:38

Quote:

Originally posted by h!ppo²°°³
Not suprising to be honest, you've seen the number of complaints that people have left on these forums.

I have a 3g phone and Im not at all happy with it. I've already put a number of my friends off buying their phones.

I'm thinking of buying a Vodafone phone, and according to the results they have the least complaints.

Virgin least complaints.....Vodafone 2nd least......

The figures published by Oftel shows Virgin Mobile to be the best network with less than 0.1 complaint per thousand subscribers between April 1 and the end of September.

Vodafone was second with 0.1 complaints per thousand customers. Orange lost the best network title and is tied with T-Mobile and O2 with 0.2 complaints for every 1000 customers.

holsy1982 · 03-12-2003, 19:28

Oh god I never knew there was a forum on DS I could whinge about 3. I've read in this thread there have been lots of complaints about 3, anyone on here actually managed to get out of a contract with them. I'd love to. Can't be bothered as now to go into details but I've had lots of problems with them.

Kicka38 · 03-12-2003, 23:37

3 is having a poor time, no phones to sell, few truely happy customers, partner investers giving up, and the daftest idea yet - before they've even started - an Indian call centre, to upset the remaining creditablity they actually had...

He who dares as Del Boy says!

KiX

23-11-2003, 14:38	#1
Everything Goes Forum Member Join Date: Mar 2002 Location: In the future.... Posts: 11,259	3 Is Number 1 For Complaints To OFTEL! Unsurprisingly 3 is Number 1 for complaints to Oftel with an average of 2.97 per 1,000 customers. This compares with 0.2 for Orange, T-Mobile and O2 and 0.1 for Vodafone. This shouldnt surprise 3 subscribers but let this be a warning to anyone who are considering joining 3! More Info: 3G Newsroom - Oftel: more complaints from 3 subscribers.

23-11-2003, 21:39	#2
HippoStu Forum Member Join Date: Nov 2002 Location: Warrington, Cheshire Posts: 105	Not suprising to be honest, you've seen the number of complaints that people have left on these forums. I have a 3g phone and Im not at all happy with it. I've already put a number of my friends off buying their phones. I'm thinking of buying a Vodafone phone, and according to the results they have the least complaints.

24-11-2003, 01:14	#3
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	Despite the hype in the advertisments - 3 are buggered! Their network is totally unrelable. Handsets are heavy and eat battery power to the extent that you have to carry a spare to talk for more than 1/2 an hour (if they can carry a call that long!). Customer service is dreadful. In short - dont be tempted by the price..... You get what you pay for... 3 is bad news.... Watchdog got it right and there is a forum dedicated to discussion that I suggest those who are tempted by the advertising read before they sign the contract. 3G Users Forum (Folow the link on the left of the page)

24-11-2003, 11:10	#4
nidave Forum Member Join Date: Jun 2003 Location: Salford Posts: 651	Quote: Originally posted by wavejockglw Despite the hype in the advertisments - 3 are buggered! Their network is totally unrelable. Handsets are heavy and eat battery power to the extent that you have to carry a spare to talk for more than 1/2 an hour (if they can carry a call that long!). Customer service is dreadful. In short - dont be tempted by the price..... You get what you pay for... 3 is bad news.... Watchdog got it right and there is a forum dedicated to discussion that I suggest those who are tempted by the advertising read before they sign the contract. 3G Users Forum (Folow the link on the left of the page) The Problems of Moving you CS to india! This should be alowed to happen.1

29-11-2003, 08:41	#5
MacattacK Forum Member Join Date: May 2003 Location: Manchesterford! Posts: 7,085	.

29-11-2003, 08:42	#6
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	I guess I've been really lucky. No coverage problems, first bill is correct, handset is great and needs charging no more than my last phone. I love 3!

29-11-2003, 10:03	#7
Anorax Forum Member Join Date: Sep 2002 Location: Manchester Posts: 226	It'll take time. 2G phones were crap, big, heavy and eat battery power when they first started. Coverage was also pretty poor in the early years. Trust me, 3G is where we're moving, it'll just take a bit of time!!

29-11-2003, 11:38	#8
BexTech Banned User Join Date: Oct 2003 Location: Back where I belong. Posts: 12,574	Quote: Originally posted by h!ppo²°°³ Not suprising to be honest, you've seen the number of complaints that people have left on these forums. I have a 3g phone and Im not at all happy with it. I've already put a number of my friends off buying their phones. I'm thinking of buying a Vodafone phone, and according to the results they have the least complaints. Virgin least complaints.....Vodafone 2nd least...... The figures published by Oftel shows Virgin Mobile to be the best network with less than 0.1 complaint per thousand subscribers between April 1 and the end of September. Vodafone was second with 0.1 complaints per thousand customers. Orange lost the best network title and is tied with T-Mobile and O2 with 0.2 complaints for every 1000 customers.

03-12-2003, 19:28	#9
holsy1982 Forum Member Join Date: Jan 2003 Location: Burnley Posts: 1,750	Oh god I never knew there was a forum on DS I could whinge about 3. I've read in this thread there have been lots of complaints about 3, anyone on here actually managed to get out of a contract with them. I'd love to. Can't be bothered as now to go into details but I've had lots of problems with them.

03-12-2003, 23:37	#10
Kicka38 Forum Member Join Date: Dec 2003 Posts: 70	3 is having a poor time, no phones to sell, few truely happy customers, partner investers giving up, and the daftest idea yet - before they've even started - an Indian call centre, to upset the remaining creditablity they actually had... He who dares as Del Boy says! KiX

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3 Is Number 1 For Complaints To OFTEL!