Strange Dead Pixel Issue.

Ben1980 · 23-02-2009, 09:47

Good morning,

I am after a bit of advice. I have a Sony 1080p LCD (only bought two months ago) and for the last week, I keep getting a single dead pixel which is blue.

What is confusing me however is that the dead pixel only appears on programmes that have been recorded from the Sky+HD box and never appears on anything watched live or via Anytime.

Is anyone able to shed any light on this; is it the TV or the Sky Box that may be in need of repair?

Thanks

queenhollybush · 23-02-2009, 19:51

Are the recordings locked? We had a similar problem with our Sony and found that if the lock was taken off the pixel problem disappeared.

Orbitalzone · 23-02-2009, 20:02

I'm sure I read this some time ago... was some quirk of the Sky+ box if I recall

Maybe ask this over on the SkyHD forums?

ASIFZED · 23-02-2009, 20:18

Quote:

Originally Posted by Ben1980

Good morning,

I am after a bit of advice. I have a Sony 1080p LCD (only bought two months ago) and for the last week, I keep getting a single dead pixel which is blue.

What is confusing me however is that the dead pixel only appears on programmes that have been recorded from the Sky+HD box and never appears on anything watched live or via Anytime.

Is anyone able to shed any light on this; is it the TV or the Sky Box that may be in need of repair?

Thanks

Hi,

Funny you should post this, as I had the same thing last week and a short time before. I was watching something pre-recorded and noted four pixels all in a horizontal line, with a blue pixel second from the left. On the first occasion, it was on the bottom of my screen, the second upper part. I have a Sony Bravia 40" 1080p telly too.

I did a search on DS and found a number of postings blaming it on some fault of Sky+ recording, so didn't lose any sleep. Apparently it's an unresolved issue. I've since recorded loads of stuff and it hasn't recurred. If it happens during a live broadcast, I'll probably freak out!!

Ben1980 · 23-02-2009, 20:47

Quote:

Originally Posted by queenhollybush

Are the recordings locked? We had a similar problem with our Sony and found that if the lock was taken off the pixel problem disappeared.

They are and have only been for a similar amount of time as the pixel issue. Will change this now and see if it is resolved.

Thank you

ASIFZED · 24-02-2009, 20:12

Following my post yesterday, got home from work this evening and my Sony was on Sky for EastEnders. Lo and behold, a line of white pixels appeared at 19:40. I have EE for series link, so guess i was recording at the time, but watching it as live playback when it appeared.

So I switched the TV to 'digital' ie, Freeview, put it to One and no sign of the white line / dead pixel. Swicthed it back to Sky and it had disappeared. Definitely a Sky glitch it seems, but strange this should start appearing some 8 months after having bought my Sony. Should I be worried? Invoke the guarantee etc??

Nigel Goodwin · 24-02-2009, 20:26

Quote:

Originally Posted by ASIFZED

Following my post yesterday, got home from work this evening and my Sony was on Sky for EastEnders. Lo and behold, a line of white pixels appeared at 19:40. I have EE for series link, so guess i was recording at the time, but watching it as live playback when it appeared.

So I switched the TV to 'digital' ie, Freeview, put it to One and no sign of the white line / dead pixel. Swicthed it back to Sky and it had disappeared. Definitely a Sky glitch it seems, but strange this should start appearing some 8 months after having bought my Sony. Should I be worried? Invoke the guarantee etc??

If it's a line of white pixels it's pretty likely that the TV set needs a software update doing - it's simply done using a memorystick, and should take an engineer about ten minutes (most of it stood waiting).

You haven't seen it before, because it's REALLY rare to see it at all.

ASIFZED · 24-02-2009, 21:51

Thanks. Well, I'm currently watching Sarah Connor Chronicles from last week and it's back again - same corner of the screen. Most of what I watch is via Sky, so may never happen at all via Freeview (borne out via the earlier test).

So are you saying an engineer call-out is worth it? Won't they simply attribute it to some Sky incompatibility or something? I watch a lot of movies via PS3 (Blu Ray or standard) and never seen this line of pixels. It's about, say, a cm in length, but still clearly visible. I certainly don't wanna have to be 'wiping' the screen via a quick on/off process or via Freeview for the rest of my days.

Looks like I'll be placing a call to Sony customer services, then....Model is KDL-40D3500U btw.

Cheers for the advice.

Nigel Goodwin · 25-02-2009, 10:51

Quote:

Originally Posted by ASIFZED

So are you saying an engineer call-out is worth it? Won't they simply attribute it to some Sky incompatibility or something? I watch a lot of movies via PS3 (Blu Ray or standard) and never seen this line of pixels. It's about, say, a cm in length, but still clearly visible.

If it's just a single 'dead' pixel on playback of Sky recordings, then that's a known fault of the Sky HD box, and nothing to do with your TV.

However, if you very occasionally get a 1cm or so vertical white line (looks like an exclamation mark), the TV requires the software updating, technical bulletin 08TV017.

ASIFZED · 25-02-2009, 11:44

Thanks Nigel.

This is now a 1cm horizontal line and, as reported, happened whilst watching a normal Sky broadcast episode of EastEnders last night, which I have on series link therefore recording, and also during playback of some recorded Sky + material. I don't have Sky HD (yet!). I was looking through the Sony manual, which said the usual gumpf about 'seeing red, blue or green' pixels is not an indication of malfunction', so as these are white lines appearing in the manner I've seen, I'm within my rights to report?? Feasibly, if I watched everything through my Freeview tuner, which isn't 'on', then I could never see this issue arise? I'm just not clear whether it's the TV - standalone - or because it's linked to Sky +, and popping up during recordings or watching of a programme that I'm recording. I don't yet think I've seen it appear during a programme that is being aired normally, that I'm not Sky +ing at the same time. Sorry if that sounds odd - just have feeling Sony will say that a software update will do nowt. I do intend to call, though.

Nigel Goodwin · 25-02-2009, 13:40

Quote:

Originally Posted by ASIFZED

Thanks Nigel.

This is now a 1cm horizontal line and, as reported, happened whilst watching a normal Sky broadcast episode of EastEnders last night, which I have on series link therefore recording, and also during playback of some recorded Sky + material. I don't have Sky HD (yet!). I was looking through the Sony manual, which said the usual gumpf about 'seeing red, blue or green' pixels is not an indication of malfunction', so as these are white lines appearing in the manner I've seen, I'm within my rights to report?? Feasibly, if I watched everything through my Freeview tuner, which isn't 'on', then I could never see this issue arise? I'm just not clear whether it's the TV - standalone - or because it's linked to Sky +, and popping up during recordings or watching of a programme that I'm recording. I don't yet think I've seen it appear during a programme that is being aired normally, that I'm not Sky +ing at the same time. Sorry if that sounds odd - just have feeling Sony will say that a software update will do nowt. I do intend to call, though.

If software updates did nothing, they wouldn't bother releasing them

Short white lines is a common complaint, and the update was specifically done to prevent them. Like I said, it's ten minutes with a memory stick.

ASIFZED · 25-02-2009, 20:52

Much obliged. I'll place that call.

Thanks again.

peterbarrett · 01-03-2009, 17:45

Quote:

Originally Posted by Nigel Goodwin

However, if you very occasionally get a 1cm or so vertical white line (looks like an exclamation mark), the TV requires the software updating, technical bulletin 08TV017.

Hi Nigel,

I'm having the same issue with my 40v3000. Does the technical bulletin apply to that model too and if I quote it to my retailer (or Sony Repair Centre) should they know what it is!!!???

Many thanks
Peter

Nigel Goodwin · 01-03-2009, 22:35

Quote:

Originally Posted by peterbarrett

Hi Nigel,

I'm having the same issue with my 40v3000. Does the technical bulletin apply to that model too and if I quote it to my retailer (or Sony Repair Centre) should they know what it is!!!???

Not sure if that same bulletin refers to that set or not (without checking at work), but I'm pretty sure that set has the same software fault and requires an update. Any Sony service centre should know all about it, and it's a nice easy job for them.

Nigel Goodwin · 02-03-2009, 11:12

Just checked - the bulletin for the KDL40V3000 is 08TV017R2

peterbarrett · 02-03-2009, 20:14

Quote:

Originally Posted by Nigel Goodwin

Just checked - the bulletin for the KDL40V3000 is 08TV017R2

Excellent, many thanks Nigel. Hopefully they'll know what I'm talking about when I ring them.

23-02-2009, 09:47	#1
Ben1980 Forum Member Join Date: Dec 2006 Posts: 296	Strange Dead Pixel Issue. Good morning, I am after a bit of advice. I have a Sony 1080p LCD (only bought two months ago) and for the last week, I keep getting a single dead pixel which is blue. What is confusing me however is that the dead pixel only appears on programmes that have been recorded from the Sky+HD box and never appears on anything watched live or via Anytime. Is anyone able to shed any light on this; is it the TV or the Sky Box that may be in need of repair? Thanks

23-02-2009, 19:51	#2
queenhollybush Forum Member Join Date: Jan 2008 Posts: 51	Are the recordings locked? We had a similar problem with our Sony and found that if the lock was taken off the pixel problem disappeared.

23-02-2009, 20:02	#3
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	I'm sure I read this some time ago... was some quirk of the Sky+ box if I recall Maybe ask this over on the SkyHD forums?

23-02-2009, 20:18	#4
ASIFZED Forum Member Join Date: Apr 2006 Posts: 1,020	Quote: Originally Posted by Ben1980 Good morning, I am after a bit of advice. I have a Sony 1080p LCD (only bought two months ago) and for the last week, I keep getting a single dead pixel which is blue. What is confusing me however is that the dead pixel only appears on programmes that have been recorded from the Sky+HD box and never appears on anything watched live or via Anytime. Is anyone able to shed any light on this; is it the TV or the Sky Box that may be in need of repair? Thanks Hi, Funny you should post this, as I had the same thing last week and a short time before. I was watching something pre-recorded and noted four pixels all in a horizontal line, with a blue pixel second from the left. On the first occasion, it was on the bottom of my screen, the second upper part. I have a Sony Bravia 40" 1080p telly too. I did a search on DS and found a number of postings blaming it on some fault of Sky+ recording, so didn't lose any sleep. Apparently it's an unresolved issue. I've since recorded loads of stuff and it hasn't recurred. If it happens during a live broadcast, I'll probably freak out!!

23-02-2009, 20:47	#5
Ben1980 Forum Member Join Date: Dec 2006 Posts: 296	Quote: Originally Posted by queenhollybush Are the recordings locked? We had a similar problem with our Sony and found that if the lock was taken off the pixel problem disappeared. They are and have only been for a similar amount of time as the pixel issue. Will change this now and see if it is resolved. Thank you

24-02-2009, 20:12	#6
ASIFZED Forum Member Join Date: Apr 2006 Posts: 1,020	Following my post yesterday, got home from work this evening and my Sony was on Sky for EastEnders. Lo and behold, a line of white pixels appeared at 19:40. I have EE for series link, so guess i was recording at the time, but watching it as live playback when it appeared. So I switched the TV to 'digital' ie, Freeview, put it to One and no sign of the white line / dead pixel. Swicthed it back to Sky and it had disappeared. Definitely a Sky glitch it seems, but strange this should start appearing some 8 months after having bought my Sony. Should I be worried? Invoke the guarantee etc??

24-02-2009, 20:26	#7
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by ASIFZED Following my post yesterday, got home from work this evening and my Sony was on Sky for EastEnders. Lo and behold, a line of white pixels appeared at 19:40. I have EE for series link, so guess i was recording at the time, but watching it as live playback when it appeared. So I switched the TV to 'digital' ie, Freeview, put it to One and no sign of the white line / dead pixel. Swicthed it back to Sky and it had disappeared. Definitely a Sky glitch it seems, but strange this should start appearing some 8 months after having bought my Sony. Should I be worried? Invoke the guarantee etc?? If it's a line of white pixels it's pretty likely that the TV set needs a software update doing - it's simply done using a memorystick, and should take an engineer about ten minutes (most of it stood waiting). You haven't seen it before, because it's REALLY rare to see it at all.

24-02-2009, 21:51	#8
ASIFZED Forum Member Join Date: Apr 2006 Posts: 1,020	Thanks. Well, I'm currently watching Sarah Connor Chronicles from last week and it's back again - same corner of the screen. Most of what I watch is via Sky, so may never happen at all via Freeview (borne out via the earlier test). So are you saying an engineer call-out is worth it? Won't they simply attribute it to some Sky incompatibility or something? I watch a lot of movies via PS3 (Blu Ray or standard) and never seen this line of pixels. It's about, say, a cm in length, but still clearly visible. I certainly don't wanna have to be 'wiping' the screen via a quick on/off process or via Freeview for the rest of my days. Looks like I'll be placing a call to Sony customer services, then....Model is KDL-40D3500U btw. Cheers for the advice.

25-02-2009, 10:51	#9
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by ASIFZED So are you saying an engineer call-out is worth it? Won't they simply attribute it to some Sky incompatibility or something? I watch a lot of movies via PS3 (Blu Ray or standard) and never seen this line of pixels. It's about, say, a cm in length, but still clearly visible. If it's just a single 'dead' pixel on playback of Sky recordings, then that's a known fault of the Sky HD box, and nothing to do with your TV. However, if you very occasionally get a 1cm or so vertical white line (looks like an exclamation mark), the TV requires the software updating, technical bulletin 08TV017.

25-02-2009, 11:44	#10
ASIFZED Forum Member Join Date: Apr 2006 Posts: 1,020	Thanks Nigel. This is now a 1cm horizontal line and, as reported, happened whilst watching a normal Sky broadcast episode of EastEnders last night, which I have on series link therefore recording, and also during playback of some recorded Sky + material. I don't have Sky HD (yet!). I was looking through the Sony manual, which said the usual gumpf about 'seeing red, blue or green' pixels is not an indication of malfunction', so as these are white lines appearing in the manner I've seen, I'm within my rights to report?? Feasibly, if I watched everything through my Freeview tuner, which isn't 'on', then I could never see this issue arise? I'm just not clear whether it's the TV - standalone - or because it's linked to Sky +, and popping up during recordings or watching of a programme that I'm recording. I don't yet think I've seen it appear during a programme that is being aired normally, that I'm not Sky +ing at the same time. Sorry if that sounds odd - just have feeling Sony will say that a software update will do nowt. I do intend to call, though.

25-02-2009, 13:40	#11
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by ASIFZED Thanks Nigel. This is now a 1cm horizontal line and, as reported, happened whilst watching a normal Sky broadcast episode of EastEnders last night, which I have on series link therefore recording, and also during playback of some recorded Sky + material. I don't have Sky HD (yet!). I was looking through the Sony manual, which said the usual gumpf about 'seeing red, blue or green' pixels is not an indication of malfunction', so as these are white lines appearing in the manner I've seen, I'm within my rights to report?? Feasibly, if I watched everything through my Freeview tuner, which isn't 'on', then I could never see this issue arise? I'm just not clear whether it's the TV - standalone - or because it's linked to Sky +, and popping up during recordings or watching of a programme that I'm recording. I don't yet think I've seen it appear during a programme that is being aired normally, that I'm not Sky +ing at the same time. Sorry if that sounds odd - just have feeling Sony will say that a software update will do nowt. I do intend to call, though. If software updates did nothing, they wouldn't bother releasing them Short white lines is a common complaint, and the update was specifically done to prevent them. Like I said, it's ten minutes with a memory stick.

25-02-2009, 20:52	#12
ASIFZED Forum Member Join Date: Apr 2006 Posts: 1,020	Much obliged. I'll place that call. Thanks again.

01-03-2009, 17:45	#13
peterbarrett Forum Member Join Date: Jan 2006 Posts: 5	Quote: Originally Posted by Nigel Goodwin However, if you very occasionally get a 1cm or so vertical white line (looks like an exclamation mark), the TV requires the software updating, technical bulletin 08TV017. Hi Nigel, I'm having the same issue with my 40v3000. Does the technical bulletin apply to that model too and if I quote it to my retailer (or Sony Repair Centre) should they know what it is!!!??? Many thanks Peter

01-03-2009, 22:35	#14
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by peterbarrett Hi Nigel, I'm having the same issue with my 40v3000. Does the technical bulletin apply to that model too and if I quote it to my retailer (or Sony Repair Centre) should they know what it is!!!??? Not sure if that same bulletin refers to that set or not (without checking at work), but I'm pretty sure that set has the same software fault and requires an update. Any Sony service centre should know all about it, and it's a nice easy job for them.

02-03-2009, 11:12	#15
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Just checked - the bulletin for the KDL40V3000 is 08TV017R2

02-03-2009, 20:14	#16
peterbarrett Forum Member Join Date: Jan 2006 Posts: 5	Quote: Originally Posted by Nigel Goodwin Just checked - the bulletin for the KDL40V3000 is 08TV017R2 Excellent, many thanks Nigel. Hopefully they'll know what I'm talking about when I ring them.

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Strange Dead Pixel Issue.