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your Bank recommendations please
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thinking of switching banks very soon - can anyone advise on their experiences with different banks?
best charges, best service etc...
thanks
best charges, best service etc...
thanks
0
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HSBC seem to have quicker processes than other banks in my experience.
On the other hand I would avoid Natwest like the plague!
thats who im with and never had a problem
I recently had a problem with some card fraud and their customer services were excellent, did everything I needed them to do really quickly, and put my mind at rest even though the whole situation was very upsetting
Also, if you're going to be putting more than £1,000 in every month they pay really good interest rates - can't say that affects me though, as I spend it as soon as it's paid in
I wished i had your experience with Lloyds TSB, they have been really bad with me, Natwest was ok until i got overdrawn, one of their members of staff actually lied about something to me and it cost me £100. Im with Barclays now, great service, i have gone overdrawn twice, they charged me both times, i rang them up and they took the charge off my account straight away. My friend is also with Barclays and she too has had a great service.
I have read good reviews about Smile.
Another vote for RBS. Never had a problem with them always been happy to help us with various things.:)
I had nothing but trouble with some of the big guys, particularly LloydsTSB, so about 5 years ago i switched to Nationwide Building Society and never had a problem with them.
They do everything a bank does but as they don't have shareholders as such, they don't think purely about profit!
Ditto - Nationwide are brilliant
Decide what you want and then choose.
everyone will have good and bad stories of customer service - with whatever service industry you are discussing!
The amount of interest we got on our current account in no way compensates for their incompetence when changing our account over. After 9 months of hell we changed to Barclays and Nationwide - I would particularly recommend Nationwide.
yeah we also had trouble leaving them!
They continued to take our mortgage payments out of an account that was closed! (don't ask, long story, you would think it's impossible to get an overdraft on a closed account but oh no)
We started the complaints procedure but they kept ignoring us so we abandoned it as we couldn't stand the stress!
Even this week we got a letter detailing a change in our account even though the account was closed last December. :mad:
I agree with this. I have family who are with Halifax and I have to admit I have never seen a small queue in their branch ever. Always a very very long one.
Natwest on the other hand has been great for ages with me, since I was a wee lad.
I left Barclays, who I'd been with since I was a youngster, for their online account which pays good interest as does the linked savings account.
Their switching service was excellent, they kept us informed every step of the way and have had absolutely no problems with them at all.
And it's so nice getting £5.53 per month interest (as it was this month) rather than the 0.01p I used to get off Barclays every quarter.
I did try to join Lloyds TSB before I read about the A&L account as that was paying good interest as well but found their customer service to be a joke. They sent me a letter telling me to go into a branch to provide ID and address verification so I dutifully went along. The staff there didn't know anything about such an account and I had to try and memorise what it said in the letter. They then spread all my personal documents out all over a desk in the middle of a branch so everyone could read them. Oh and then they lost all the paperwork! Needless to say, after that, I didn't pursue the application and got bugger all in either compensation for the inconvenience or as a incentive to proceed when I made a complaint.