Hi, thanks for that. Did you email him then with a complaint? Was it resolved?
My complaint is that I recently upgraded with 3 and stayed on a £15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online.
when i was on 3 and i had bug problems and there rubbish customer service would not help i emailed them a English guy from executive office phoned me they where very friendly helpful if only they had a customer service like that.
you can email him then he will pass you on to one off the executive people they will then phone and talk to you you cant phone them unless they give you a number so i wont give that out but email you can.
Hi, thanks for that. Did you email him then with a complaint? Was it resolved?
My complaint is that I recently upgraded with 3 and stayed on a £15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online.
Is it best to email him then or write in?
If you upgraded then you will still be on the same contract as previous.
That's why my daughter cancelled her previous £15 texter (600 text 75 mins) contract and started a new one (unlimited texts 75mins) as well as getting recommend a mate £30.
I am on the unlimited text option and you should get 3,586+ texts, i would contact Three though the MY3 chat service. That way communication recorded and here no breakdown in communication
Hi, thanks for that. Did you email him then with a complaint? Was it resolved?
My complaint is that I recently upgraded with 3 and stayed on a £15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online.
Comments
My complaint is that I recently upgraded with 3 and stayed on a £15 texter plan, however I am still only getting 600 texts instead of Unlimited as the offers say online.
Is it best to email him then or write in?
What address did you originally contact for him to get back to you?
http://lsdigitalmedia.co.uk/2009/01/fed-up-with-3-mobile-call-their-executive-office/
3 Executive Office
Hutchinson 3G UK Ltd
123 St Vincent Street
Glasgow
G2 5EA
email: executive.office@three.co.uk
If you upgraded then you will still be on the same contract as previous.
That's why my daughter cancelled her previous £15 texter (600 text 75 mins) contract and started a new one (unlimited texts 75mins) as well as getting recommend a mate £30.
did you send your original complaint to executive.office@three.co.uk then?