Options
Faulty phone - if sent for repair.....
simon olive
Posts: 783
Forum Member
✭✭
....are the networks obliged to offer you a substitute phone until the phone is fixed?
I am on the O2 online contract and have a Samsung E800. My phone keeps dropping calls, texts are not sending and I keep getting "searching" or "limited service" messages even though I have a few bars of signal on my phone. Also people keep getting through to my voicemail even though I have full signal and the O2 logo is present. I know this as I have tested it using my wifes phone.
Also the phone keeps switching off even though the battery is fully charged.
I am on the O2 online contract and have a Samsung E800. My phone keeps dropping calls, texts are not sending and I keep getting "searching" or "limited service" messages even though I have a few bars of signal on my phone. Also people keep getting through to my voicemail even though I have full signal and the O2 logo is present. I know this as I have tested it using my wifes phone.
Also the phone keeps switching off even though the battery is fully charged.
0
Comments
I think we've crossed paths before in other threads
I'm having identical problems to you, infact right this minute I have no signal on my o2 E800 and full signal on my sisters o2 Motorla V600. I had to make an emergency call earlier (not 999/122 emergency, but to do with work) and my phone let me down, I had to use a pay phone which is stepping back a few years. Keeps saying Limited Service or No Service.
I don't think they are obligied to offer us subsititue phones - but I think the o2 shops loan all their customers a free handset whilst repairs are carried out - even if the handset wasn't originally brought from them.
I'm taking mine down tomorrow - remember to back your photos, phone book, ringtones etc. up because its highly likely theyll reset the phone and these will all be lost.
Let us know how it goes
Lee
I originally brought the handset from The Link...but I'm not going to even try and attempt taking it in there.
I'm heavily reliant on my mobile, so hopefully I get a temporary handset whilst its being worked on
Got leant a Nokia 3410 for free which is nice of them, brand new one aswell hehe
O2 will also refund any line rental applicable for having to send your handset back for repair.