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Making a complaint - Tesco
[Deleted User]
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I was looking for some advice, as I've never complained to a shop before.
Would it be best to write or call, and to head office or the manager of the store in question?
Also, how would I find out the name of the manager?
I feel so annoyed about the attitude of the staff in this particular store. Several times I've heard them making snide comments about customers as soon as they're out of ear shot, ranging from comments about a customer's appearance, to what they're buying, to making fun of customers with disabilities.
Today was the final straw. I took my sister with me to pick up some shopping, she has learning difficulties (it's not difficult to tell) and she decided to buy herself a couple of items, I let her queue in front of me so I could see if she needed any help. The lady served her with no problems, and just as she was walking away from the till to wait for me, I heard the lady turn to the lad next to her and say "oh my god, did you see that retarded girl? she bought a kiddies magazine, f**king weirdo, hahaha".
My heart jumped in my mouth, I am no good at confrontation, it made me want to burst in to tears. She obviously didn't realise we were together, but was happy for all the customers to hear her comments. I dumped my shopping basket on the floor in the queue, glared at her, and walked out as fast as I could.
I could maybe understand if it was a bunch of teenagers, but most of the staff in there are mid-40's, maybe more. The lad is the youngest one in there I think, he's at least 25.
I'm still really upset about it. My sister wouldn't hurt a fly, she's the sweetest person you could ever hope to meet, and you get ignorant ****'s like that who just want to poke fun
Sorry, it turned in to a bit of a rant there Any advice on what to do? I'm not confident enough to walk back in there (I'm certainly never shopping in there again), but I feel like I need to say something. I don't want them getting away with it. I'm not sure of the best course of action.
Thanks in advance
Would it be best to write or call, and to head office or the manager of the store in question?
Also, how would I find out the name of the manager?
I feel so annoyed about the attitude of the staff in this particular store. Several times I've heard them making snide comments about customers as soon as they're out of ear shot, ranging from comments about a customer's appearance, to what they're buying, to making fun of customers with disabilities.
Today was the final straw. I took my sister with me to pick up some shopping, she has learning difficulties (it's not difficult to tell) and she decided to buy herself a couple of items, I let her queue in front of me so I could see if she needed any help. The lady served her with no problems, and just as she was walking away from the till to wait for me, I heard the lady turn to the lad next to her and say "oh my god, did you see that retarded girl? she bought a kiddies magazine, f**king weirdo, hahaha".
My heart jumped in my mouth, I am no good at confrontation, it made me want to burst in to tears. She obviously didn't realise we were together, but was happy for all the customers to hear her comments. I dumped my shopping basket on the floor in the queue, glared at her, and walked out as fast as I could.
I could maybe understand if it was a bunch of teenagers, but most of the staff in there are mid-40's, maybe more. The lad is the youngest one in there I think, he's at least 25.
I'm still really upset about it. My sister wouldn't hurt a fly, she's the sweetest person you could ever hope to meet, and you get ignorant ****'s like that who just want to poke fun
Sorry, it turned in to a bit of a rant there Any advice on what to do? I'm not confident enough to walk back in there (I'm certainly never shopping in there again), but I feel like I need to say something. I don't want them getting away with it. I'm not sure of the best course of action.
Thanks in advance
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To be honest, it's your word against hers (unless there are any witnesses) so technically he may not be able to do anything about it but I would kick up a stink anway, just to make a point.
I would love to be one of those people who could march up there and create a scene, but I'm really shy, I'd probably faint before I said a word!
If I tell my Mum she'd happily march up there all guns blazing, though I'm worried it would cause more problems than solve, especially as she wasn't there at the time.
http://www.connectotel.com/marcus/ceoemail.html
Scroll down and email the top dog him self. It wont get to him but should be passed to somebody at a senior level.
Excellent, thanks very much. I'm composing it now, while I'm still angry - helps to get the point across!
- I agree, they shouldn't talk about any customer that way. I have worked in retail before, even if I hadn't, I don't think it would enter my head to be so judgemental and small minded. It's so upsetting. Thankfully my sister didn't hear.
I feel the same. It's awful they did that.
Written complaints may be taken more seriously.
Tesco House, Delamare Road, Cheshunt, Herts. EN89SL Telephone 0845 7225533, 9am to 8pm Monday to Saturday
I will update if/when I hear something back. I'm going to print a copy and post it too, just to make sure.
Thanks again for the advice. I got home and I was pacing up and down, I couldn't figure what to do I was so angry!
In the old days this would be a sackable offence.
I would complain to the Manager.
If it happens again, I would tape the conversations next time using a digital recorder and then take them to the Manager.
I think they will anyway to be honest as they wont dare let this sort of thing happen and possibly reach the press etc.
Keep your sisters reciept by the way as that will identify the till and staff member.
I to would like to hear what they have to say. I was raging when I seen your 1st post.
I second that. Would you let us know what the outcome is please?
What a bunch of ignorant sods.
Good for you for standing up for yourself and her. I wouldn't have gone and complained at the time either as i think i'd have been so incensed they've have ended up banning me from the store, i've heard our local Tesco is very good at that!
Let us know how you get on.
Im outraged at this OP, push it all the way
please let us know how it goes