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BT Broadband Slow 5/6/10
[Deleted User]
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I know the website is showing some areas having problems, but I dont live in those areas. BT helpline saying its a national problem.
Anyone else experiencing really slow speeds?
Anyone else experiencing really slow speeds?
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I seem to get this every few months, this time the re boot has not worked even allowing for a settling down period.
I hadn't realised it was a national issue.
I'm with o2.
I rang the call centre, what a waste of time, they just state that they are unaware of any problems on my line.
However the Wireless connection tells a different story and moves at a snails pace.
Those that are having problems are you using a wireless connection and have you tried connecting via an Ethernet cable to see it makes much difference?
I can have this investigated for you to see if these problems are down to some national fault or if its just isolated to your line and can be fixed.
Send an email to btcare@bt.com with your account info and a link to this thread.
Cheers
Stuart
This is my normal speed.
http://www.speedtest.net/result/838306228.png
I achieve these speeds all day and everyday, both wired or wireless.
Still no reply, come on BT i thought you were on my case.
I phone helpline today at 5pm to check that he is coming....
"Errr No sir, there is a problem it wasnt booked"
Thanks for letting me know!
Im seriously getting fed up now!
Which part of BT did you ring to book the engineer?
Did they explain what type of engineer would be attending? as different engineers now look after different sort of problems
What a disgrace, some much for the quick response from the BT team to this forum. I also have had no help to my speed issue.
Has the BT strike started already ?
DanLam1 send me an email to btcare@bt.com with your details need to find out what happened wth your appointment.
Richest, have you had no reply at all? Can you send me the e-mail ref if you got one or another email sorry if you haven't got a reply will need to look into that one for you.
Apologies
Stuart
Which email should i use ? i Will send it to bt care as above then for your attention,