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help needed re mobile phone
[Deleted User]
Posts: 300
Forum Member
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Does anyone know how to reactivate a deactivated mobile ? Vodafone disconnected my PayAsYouGo mobile as I hadn't used it for some time. They took the credit that was on it and re-allocated the number. I have had considerable e-mail contact with Customer Services and they have sent me a new SIM card to get things going again. But I don't know how I get a new phone no. Someone has told me I need to make a chargeable call to activate the new SIM but I can't do that because I can't put any credit on it because it's not activated yet !!
Any ideas will be very welcome
Any ideas will be very welcome
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I would expect that to work, since it's a free call. But maybe not
if not why not give vodafone a call and tell them you are having problems activating your new sim card.
Or nip into the vodafone shop... theyre bound to be familiar with the activation process.
I can't face contacting Vodafone Customer Services, it's taken loads of calls just to get the SIM card ! And I don't live anywhere near a vodafone shop, unfortunately.
job done
i'm looking at a vodafone sim
the info says among others
*#1345# - check your balance
*#100# - find out your phone number - the first char is a star
do the first one - that will tell you whether they refunded your credit
perhaps you are entering the numbers wrongly. you need to dial and then enter the code/number
i used to be on virgin
it must be on the virgin mobile website, surely
or check the number it dials for phone messages - its probably embedded in that.
if you have credit, dial a number - and see what comes up.
To keep a PAYG SIM activated you do need to make a chargeable call at least once every three months, from the sounds of it your number has been recycled. If this is the case then I'm afraid we won't be able to re-activate it, as it would of now be allocated to somebody else.
To activate a PAYG SIM you will need to make a quick chargeable call, your SIM will have come with £1.00 credit already on it. Have you tried to make a call?
To find your mobile number simply enter *#100# into the phone.
Kind regards,
Sukhi
Web Relations Team
Vodafone UK
He's tried that though and it comes up "rejected" (post number 9)