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Virgin broadband and telephone, big mistake
jbiggs
Posts: 563
Forum Member
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Moved recently from AOL. Taken 30mb deal and after so much promisses of no bufering any more, I see not much difference from my previous 6Mb on AOL. It still bufers and sometimes takes long time to download. I was told that speed will not be afected by peak hours, t's not true. Fibre opctic is only ordinary hub, second laptot never gets proper speed. I could put up with that but telephone. Any conection, even local, is charge I think 14p, local call is 8p per minute and I'm so upset. Before on AOL didn;t pay for UK calls and now telehone bill is same like 15 years ago when BT had monopoly on prices. As there any legal way of geting out of contact?
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VM offer various phone packages, and they're always keen to answer upgrade requests:
http://store.virginmedia.com/phone.html
Most companies are forced to offer free cancellation if they want to change the terms of the contract. Wait until you get a letter telling you they're putting the prices up; somewhere, tucked away, it should say that if you're not happy with the change you can cancel without penalty. It'll tell you the time limit for doing so: ten days or two weeks, maybe.
If there is a power cut the phone line always went down because they had no battery back-up in the cabinet.