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Yodel :-( The worst delivery company!
tony13579
Posts: 1,145
Forum Member
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On April 5th a company sent me a box of stuff costing £130 via Yodel Next day service, the next day it arrived at my local depot. it has stayed there. There have been no delivery attempts. I can track it, I can ring them up, I have emaild them. There is nothing they can do. They have problems at the local depot! I am told the people will be working overtime at the weekend. I can't even pick MY stuff up!
They can't tell me when my 24 hour delivery will arrive. I MEAN IT'S ONLY 200 HOURS LATE!
I have heard stories about them. They are a joke.
Do not entrust your business reputation to this company.
My project has stalled, hit the buffers, run out of steam.
End of rant!
They can't tell me when my 24 hour delivery will arrive. I MEAN IT'S ONLY 200 HOURS LATE!
I have heard stories about them. They are a joke.
Do not entrust your business reputation to this company.
My project has stalled, hit the buffers, run out of steam.
End of rant!
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Am going to be checking who delivers (if I can) when ordering on internet and will refuse to buy if they use Yodel.
To many stories from other people I know suggesting they are completely unprofessional.
Based on some of the horror stories Ive read and been told by others, it seems like I got off fairly lightly.
An Amazon book I didn't receive was recorded by the driver as having been signed for by "Dave". I was at the premises at the time he claimed to have delivered it.
Today it was a woman in a clapped out Zafira with a little kid handing the parcel over and getting me to sign while she waved at me from the car.
I guess that's the bad thing about delivery companies, you don't get to chose whether you're one of their customers or not - so I might not to be able to avoid them much longer...
They 'failed' to deliver my parcel on THREE occasions, then only delivered it on the fourth occasion because Amazon must have given them a kick up the backside. It even got to the stage where Amazon had gone through the process of refunding my money for the remaining items in my order before Yodel finally delivered my parcel the next day (yesterday). They're an absolute joke! The first email I got from Amazon, they said that Yodel had claimed that the parcel had been delivered.....which it hadn't. If it had already been delivered, how come they finally delivered it 240 hours later? I told Amazon nearly exactly what I thought of them (had to remain professional within emails) and they said my feedback would be useful when reviewing them. I wish Amazon would get rid of these clowns. Amazon is a fantastic company and these lot are dragging them back a lot of the time.
Hopefully retailers will drop them.
I don't mind Amazon using them for their economy delivery. What I don't like (or understand) is that if you choose their "1st class" delivery, the package sometimes comes by Royal Mail and sometimes still by Yodel! The "first class" option should be RM only, otherwise it ain't much of an alternative. I don't mind paying the extra for a definite RM delivery, so why not offer it? It wouldn't affect whatever advertising they do about being the cheapest inc. delivery (or whatever) as they could still quote their economy service for that.
Yodel also want a signature even for the most trivial thing like a £3.99 DVD!
I tend to get my books, DVDs etc. on Ebay now as they put the method of delivery on the adverts (e.g. 1st class, 2nd class, recorded, courier etc.) - you can then shop around for e.g. Royal Mail no-sig-required or whatever.
I remember watching it
http://www.bbc.co.uk/blogs/watchdog/2012/03/yodel.html
Other than occasional staggering incompetence by their drivers (leave package at wrong address on doorstep in rain, etc), their "customer services" are a joke. Hard to get hold of, incorrect information, etc. And despite living in a borough of 180K people the local delivery centre is an 80 mile round trip making collecting parcels from them extremely difficult.
If it wasn't for the fact we have a reception area at work I can get parcels delivered to I'd actively avoid companied using Yodel (not that you can always tell)
YODEL took over DHL domestic deliveries, my daughter worked for DHL at the time.
There is another angle to this, a lot order goods, pretend not to be in so driver leaves it on doorstep and then deny it was ever delivered.
She used to leave card half in half out of letter box and call back round again if possible. (9out of 10) had taken card in and still wouldn't came to door, 'cos they were not going to pay, there's a lot of dishonest people about.
Yodel came to collect it yesterday and said they could not take it unless it was dismantled and packed back in its box. We pointed out that the box and packaging are in several pieces and the only way it could be dismantled now, screwed and glued as it is, is with an axe. The chest of drawers remains in my house with the return slips nicely attached. No doubt in time I will get used to seeing it in the middle of my living room.
Guess I'm one of the lucky ones?
Put a cloth and ornament on it I'm sure it will look fine in time
I hate flat packs we got an out door table with one bit missing we had to wait 2 weeks for it to come, It has rained ever since we got the part so still can not use table
6.55am Out for Delivery = Package is being given a three day tour of your region.
4.30pm Delivery unsuccessful = Driver is lost
4.40pm Customer refused delivery = Driver has decided to call it a day
etc
They are dreadful.
Like others in this thread, I wish Amazon would stop using them.
They left me a note to say it was in the green bin. I mean that suggests they don't think anything wrong with that. As I could produce the note as evidence to management.
Disgrace. They shouldn't be in business.