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Ovivo Mobile.. Not so good
danielmeah
Posts: 461
Forum Member
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After nothing but praise for them, it all changed today. when i found out they terminated my sim for not much of a reason (Also stole my remaining credit) . According to my Calculations i have only used 1.72GB (Which i admit i overused but still that aint nearly 6GB)
They still have my CC number which worries me.
Email they sent--
We have seen some excessive mobile data usage on your mobile account. So far in August, you have used 5.8GB of data.
In line with our Terms and Conditions of Service outlined on our website (specifically section 4.8a regarding usage exceeding reasonable expectations of a standard customer on the tariff in question), we regret to inform you that we are withdrawing your service with immediate effect.
Your SIM card has been deactivated and your will no longer be able to access your account on our website.
Should you wish to appeal this decision, please feel free to write to us at
Ovivo Mobile Communications Limited
65 Walton Street
London
SW3 2HT
Regards,
The Ovivo Mobile Team
They still have my CC number which worries me.
Email they sent--
We have seen some excessive mobile data usage on your mobile account. So far in August, you have used 5.8GB of data.
In line with our Terms and Conditions of Service outlined on our website (specifically section 4.8a regarding usage exceeding reasonable expectations of a standard customer on the tariff in question), we regret to inform you that we are withdrawing your service with immediate effect.
Your SIM card has been deactivated and your will no longer be able to access your account on our website.
Should you wish to appeal this decision, please feel free to write to us at
Ovivo Mobile Communications Limited
65 Walton Street
London
SW3 2HT
Regards,
The Ovivo Mobile Team
0
Comments
Also I bet most of that credit was the free £5 that they give you? I can't see what they've done wrong to be honest.
Step 1: User signs up and agrees to a contract and it's terms.
Step 2: User breaches those terms
Step 3: Exactly what it says in the contract happens
Step 4: User becomes upset.
You have to remember that as an ad funded / free service they don't have the luxury of letting you breach the terms in ignore it like some other operators and give much more leeway. They have to pay Vodafone for the usage of their users, there is very little margin on ad revenue. You were simply trying it on and knowingly so as you admit you went over the 1GB and all Ovivo have done is exactly what is in the agreement, which you breached.
I had no problem paying for the extra 0.72GB but there data counter doesnt work.
If SIM hasn't arrived you can fill in a form online and will get a new one to you within 2 days.
http://ovivomobile.com/missing-sim-card/
Eitherway, is it worth the hassle for this to risk happen later?
I'd reccommend looking into other companies, I'm with GiffGaff the tariffs are reasonable for pay as you go.
giffgaff doesn't allow tethering, ovivo does plus 200mi/200tx/500mb free with no top up, just watch advert in the browser time to time.
What i don't understand is why if you had credit you were not simply charged for it, extra costs 10p i think per mb or something like that.
(My Three deal equates to £1.67 per month for 12 month contract - 300m, 3000t, 1GB data).
Dam that's a great deal. How you get that? you must have been with them for years.
Bog standard sim-only price from Three (£10 a month so a year's use - £120) but I got £100 cashback from quidco so total cost of £20 for the year. Hopefully Ovivo is still around when my contract expires and I can join then.
Yay and there she is again! I did ask you before if you worked or were connected with Ovivo but for some reason my posts were deleted.
I think it's only fair if you are connected to a company you should declare it in your username, you only post in threads that mention this company.
Just wonder if this post gets deleted :rolleyes:
She is the head of marketing according to this page
http://ovivomobile.com/ovivo-management-team/
Fair enough, although the OP doesn't mention tethering, so that might not be relevant.
I agree with you on the fact that if there was credit, why it wasn't used to fund the excessive usage.
Well there you go, it should say 'Ovivo Management' under the username instead of 'Forum Member'.
Her other posts were in defence of the company so it's only fair that people should know her posts have a bias.
Nope they are refusing to budge.
Not sure. Think i may contact ofcom. And try and get some compensation from ovivo
yes they do mention it http://ovivomobile.com/501/help-centre/help-help/do-you-support-tethering-and-do-you-restrict-the-data-speed-at-all/
I was reffering to the OP (original post), it doesn't mention whether or not tethering is something they require.
No i didnt tether nor did i need to on that account, as i already do that on my t-mobile account (Which by the way is much much faster)
http://ovivomobile.com/1379/blog/important-notice-to-customers-changes-in-ovivos-service/
Users now get 50 Mins a month lol!
It is a shame that people were using VPNs to try and get around the ads and not playing fair etc. It's the same when people get unlimited phone data and then tether and use massive amounts of data when they are only paying a smaller amount which doesn't include tethering. It's users like this that cause these deals to end, however this was very foreseeable.
I think the way Samba operate whereby you have to watch the ads to earn the credit is a more sustainable one.