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Is something up at O2?
Inkblot
Posts: 26,889
Forum Member
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My contract had ended so called to cancel (unless they made a good offer). It took a total of around 60 minutes on hold to get through to anyone because I had to hang up after the first 19 minutes on hold and start again later. In the end they could not offer me anything better than a Simplicity tariff at the advertised rate so I cancelled.
Are they having problems at the moment or is this normal service for O2?
Are they having problems at the moment or is this normal service for O2?
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http://status.o2.co.uk/
Good sevice everywhere:eek::p
Up to yesterday I've been impressed. But an hour on the phone to get a PAC is pretty shabby. Plus I spent ten minutes on their online chat before that only for the customer service assistant to tell me that they can't give PACs online "for security reasons". That's after asking for my security password, of course.
outages happening on a grand scale
very poor overall 3G coveage
no retention deals to keep customers
Apart from that no everythings fine
..half of the shops sold off to franchises, rather than ran by O2 to save a couple of million
..the start of outsourcing with a call centre going abroad
Lucy was never very helpful
Which isn't much use as almost everyone I know who was on O2 has left them! Mind you, so have I!:D