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My Hermes delivery query
A bit puzzled. Delivery instructions are to leave in porch and confirmed by email.
Have just found this tracking info.
09/02/2013 13:20 Courier to Re-attempt
09/02/2013 04:11 Out For Delivery
08/02/2013 20:44 Processed at Depot
08/02/2013 08:40 Warehouse Scan
07/02/2013 06:08 Order Generated
Nothing on that tracking about actually trying to deliver it is there? It says to re-attempt delivery but why as it was supposed to left in the porch anyway and where is the first attempt? On top of that we were in the house at 13.20 today anyway. No card either.
Have just found this tracking info.
09/02/2013 13:20 Courier to Re-attempt
09/02/2013 04:11 Out For Delivery
08/02/2013 20:44 Processed at Depot
08/02/2013 08:40 Warehouse Scan
07/02/2013 06:08 Order Generated
Nothing on that tracking about actually trying to deliver it is there? It says to re-attempt delivery but why as it was supposed to left in the porch anyway and where is the first attempt? On top of that we were in the house at 13.20 today anyway. No card either.
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Comments
With this being a Saturday, perhaps the courier only works half day and didn't get around to delivering your parcel as anticipated.
If you had a specified delivery day of today, then contact the sender about failing to meet the delivery day. Otherwise I would hang fire and wait to see if it turns up on Mon.
They use housewifes with vauxhall corsa's to collect and deliver parcels.
The last one I had collected, she came at half six on a Wednesday evening and it got delivered the following Tuesday morning.
For an extra 50p, I could have got a next day on City Link.
Disgusting service
I had exactly that last week too and it said the same left on porch. No card either. It left me puzzled.
doubt I will ever see them.
oh well paypal refund here we come, but really I would have preferred the goodies.
That's odd, they have always provided me with excellent service.
Is that how they advertise their recruitment?
"Wanted: Housewives with Vauxhall Corsas for deliveries."
I don't think she actually did the delivering part of it.
Do you think they should work shorter hours?
Your own fault for being so cheap then.
Even though they called you to ask for further instructions?
Well....there is an easy solution to that.
No they didn't , the call actually wasn't from them. In fact they hadn't done anything. It was delivered on the Monday. You seem very aggressive in your defence of them considering all l asked was what it meant. Do you work for them? The tracking made no sense it said "reattempt delivery" when they hadn't attempted in the first place. Nothing at all was attempted until the Monday and if you had read my post properly you would have seen it was to be left in the porch so no other instructions were required in any event. There was a time on here you could ask a question and get a sensible reply.
First of all, I am not "defending" them, what I am doing dispelling the reactionary hyperbole that always accompanies these sorts of threads. For example, the ridiculous implication that all their couriers are housewives who drive Vauxhall Corsas and the over the top outrage that they are "the worst ever."
I have seen these threads before on other forums. You get moaning minnies, complaining that the courier does what they are told, but are supposed to telepathic when the arrangements change. That they spent two days looking for a parcel left on the porch them are fatally shocked that hey apparently left in full view pf the street, "where anyone could have stolen it," conveniently forgetting that they themselves took two whole days to spot it. Another I recall, was someone complaining that the courier left the parcel on the porch and put a card through the letter box. The complaint was because the courier didn't knock. But it turned out that the bell was not working and the courier should have known this.
Secondly, why is it that when someone speaks out against things like that, they must work for the organisation being criticised. Thee was a time on these forums that one could say something positive, without being accused of being a plant.
04/03/2013 12:31 Courier to Re-attempt
04/03/2013 05:27 Out For Delivery
03/03/2013 23:27 Processed at Depot
03/03/2013 21:04 Receipt at Depot
01/03/2013 22:06 Hub Sorter Receipt Scan
This is BS as im sitting in my house and have been all morning!!
It will be with the local courier and some of them are only part time and work mornings only so your item will still be with them and delivered soon. Unfortunatly for them everything is electronic and once their shift ends on the computer all their undelivered items get changed to the Re-attempt status.
Worst couriers I've come across are DPD, Yodel and City Link.
She will do her best to deliver as per instructions given and I actually took in a parcel from her for one of the neighbours because they were one ignoring the door and she had tried to follow all the possible delivery instructions they had given, by the third day of attempting delivery understandly she was getting fed up and frustrated but she did her best to get the parcel delivered with minimum fuss and drama.
I appreciate not everyone will be lucky but it's not fair to instantly dismiss the entire company or people working for them and no I don't actually work for them either I don't drive for a start so would be a bit difficult.
I would certainly trust them over some of the others anyday.