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Broadband only 30mb
rafas12thman
Posts: 221
Forum Member
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Hi All,
I have been with virgin for around 3 years have 60mb bb and had phone m.
I have just swapped my phone to vonage and it seems ok at the moment, to save the stupid line rental of £14.99.
I thought it would be simple to downgrade to 30mb m, which is okay for my needs and pay around £22.50/month.
CS now want £28.65 off me a month??:mad:
Is this right especially when a new customers get their discounted 30mb at £17.50 for so many months then £22.50/ month after that
Cheers
Tony
I have been with virgin for around 3 years have 60mb bb and had phone m.
I have just swapped my phone to vonage and it seems ok at the moment, to save the stupid line rental of £14.99.
I thought it would be simple to downgrade to 30mb m, which is okay for my needs and pay around £22.50/month.
CS now want £28.65 off me a month??:mad:
Is this right especially when a new customers get their discounted 30mb at £17.50 for so many months then £22.50/ month after that
Cheers
Tony
0
Comments
Rang them up to complain as I've only been with them 6 months on a 12 month contract. They offered me £19.50 a month for 12 months with a guaranteed no price increase for the duration of the contract.
Your profile says you have V+ HD, so you dont have broadband only, which is about £23/month
Well spotted, I have amended my profile accordingly. An update on this situation I now only have 60 mb bb and have asked repeatedly to drop to 30mb and been told it will cost me £28.65/month.
Virgin are greedy!!:mad:
I have escalated as I don`t think I am being treated fairly, it is a kind of blackmail to say take another service and it will be reduced, new customers taking up broadband only don`t get told that.
And very dishonest. £28.65 is *not* the price of 30mb as a standalone package. Phone them and ask them why you are being lied to and ask them to give you a link to their site that shows the price as £28.65. If they refuse ask to speak to retentions - I'd be astonished if retentions told you that was the price. I think you'd have a decent chance of getting it even cheaper than the real price which is around 23 quid.
So far there has only been one period of lost service and customer services did admit there was a problem in my area when telephoned. This was a refreshing change from both previous ADSL providers who always blamed faults on me and had me scurrying pointlessly around the house checking filters and such like which obviously wasn't going to restore the service!
stupid question for u..
have u debugged your computer?
some times that helps..use your anti virol.
???
What are you on about?
Rubbish, I dropped the phone line and mine went down, they tried to persuade me to keep it for just £2/month.
Sometime after that I rang and got a further £5 off for 2 years from retention.
This is nonsense. If anyone goes down to a single package they pay the normal single package price not the normal price + a £5 punishment charge. I have no idea where you get the idea this is normal business practice because it most definitely is not.
Hi all,
Just an update on this, I escalated it and it seems new and existing customers should not be treated any differently just because they have a single service.
Indeed loyalty discounts should come into play and now I am a happy bunny