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iPhone unlocking issues with Vodafone/Apple
justjax
Posts: 939
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So I got an iPhone 5 from the Apple Store last Sept on contract with Vodafone UK. Contract is up next month and I want to switch providers. So I used the VF webpage to request my iPhone to be unlocked and a few days later I got an email saying they couldn't unlock it and to contact them. Called them and they said it had to be unlocked by Apple. Went to Apple store and they say, nonsense, they can't unlock it, VF need to do it. After that, I remembered Apple swapped my handset a few days after I originally got it, so I think the problem is down to VF having a different IMEI number number attached to my account/contract.
I found a VF page that said if the handset had been swapped by a third party then then they either have to unlock it or provide VF with the correct IMEI number for VF to do it. If the IMEI number doesn't match, I'm guessing thats why my original request with failed .. so how to do I get Apple to update VF with the correct IMEI number so I can get the darn thing unlocked?
I found a VF page that said if the handset had been swapped by a third party then then they either have to unlock it or provide VF with the correct IMEI number for VF to do it. If the IMEI number doesn't match, I'm guessing thats why my original request with failed .. so how to do I get Apple to update VF with the correct IMEI number so I can get the darn thing unlocked?
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nope, apple will give you a swap that matches the lock status of the one you gave them.
the IMEI number is viewable in system preferences > about
You mean Settings > General > About.
Getting too familiar with a rival OS?
"system preferences" is what it's called in OSX, not in Android.
that's where my memory confused it from.
Ah right, fair enough!
Not sure they accept just telling them over the phone. On hold with VF right now to see if they will.
well how else will they find out unless you personally visit them and show them.
however, i suspect they have ways of detecting it anyway on their network.
That changed 2 years ago with the release of iOS 5, as has been pointed out to you several times in previous threads. iTunes is not required to unlock an iPhone running iOS 5 or above.
I will shut up now and go away.
God, I must keep off that cheap whiskey...
I wonder if the expensive stuff will help.........
you already have proof, you have a receipt from when you received the replacement - that will have the IMEI on it.
It would also have been emailed to you and you should also have a record of it here under repairs