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Anyone on TalkTalk
Isabel7
Posts: 47
Forum Member
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I was with BT but recently changed to TalkTalk business - 80mb package. Very happy with service and speeds - get 70mb using ethernet cable - also cheaper than BT
anyone else with TalkTalk ?
anyone else with TalkTalk ?
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Trust me they are still awful i was going to sign up with them but their cs advisor was rude, couldn't understand me either apparantly i was a liar and my line can only handle 3mbs not the 78mbs others were saying also my next door neighbour was on talktalk 78mbs fibre, i chose plusnet in the end.
For the price we pay (£33.50pm) it is ALOT cheaper than the rest. We get very good fibre speeds and the 2G/3G mobile speeds/coverage is good.
All in all we get what we all need at a very competitive price.
As for the Phone Customer Service - very hard work. We have had to call them a few times and as long as you are polite and patient they will help you, but it is hard work as it's difficult to understand them at times.
All our problems were sorted out on the phone and it's free to call them form your TT landline.
I would be happy to stay but can save over £100 a year by switching.
Poor customer service and very aggressive marketing have put me right off this company!
I am unable , even, to access 'My Account' without my own IT solution!
The price hike is a bloody disgrace. My Mum just took out a broadband internet plus line rental and the Anytime UK calls boost pack last month.
So that's her bill going up £3.25 per month already! (75 pence line rental increase plus £2.50, that's 50%, hike in the Anytime UK calls boost pack!)
No, it doesn't. Any calls that were free previously will continue to be free. Those you paid for (I imagine they are very few in number) will now attract a call connection charge of 16 pence instead of 15 pence.
The monthly cost of the "free calls agreement" is going up from £5 to £7.50. In addition to the 75p increase in line rental .
You will be able to call normal mobile numbers from your landline free of charge from now on though.
My only complaint was when they increased the price of their YouView TV service and added a few Sky channels as compensation. I have absolutely no interest in hardly anything on Sky and none of their other (heavily US biased) freebies so cancelled the service. Others might have been perfectly happy with the arrangement.
It seems a bit of a strange way of going about it, but their user forum actually works quite well and is monitored by customer service.
Their mobile deals are good too. I have a Nokia Lumia 520 and pay £12.50 a month for a 1 gigabyte data allowance. The only trouble is that I've hardly ever used even 200 megabytes in a month, so I will be changing to a sim-only deal when the contract expires (I assume I'll be able to keep the phone).
The only problem with that is that I absolutely hate the Nokia Lumia and wish I had never chosen a Windows phone.
But since getting forced to take some boosts on YouView and paying for the privilege I've become a bit disillusioned. I used a different router before, which didn't work with the IPTV/multicast, so went back to the TalkTalk supplied router for a bit, which DID work.
But then that stopped, so I had to ask for help and got nowhere. TalkTalk now seem to insist on all the standard questions that just waste loads of time (when done on the forum, each request can mean waiting a day or two to get one bit closer to fixing things). The usual things like 'are you connected to the master socket', 'are you using Wi-Fi', 'can you connect direct to the router'? and so on. For one thing, I don't want to relocate my YouView box just to 'prove' that it's a fault at their end.
I have now got a new router that should work fine, but in reality this doesn't work with the boosts either. But TalkTalk won't support that at all, and are still at the stage of me having to move my TV/YouView box to test their router before they'll proceed with any checks.
The thing is, I'm not really bothered about the handful of free channels. But now I'm paying for them, I am quite upset that I can't get them. I know that sounds silly, but given I can't watch them, I feel angry to pay a single penny for them (even if they've been cleverly bundled into the recently raised subscription). To be honest, I'd have been happier to just pay more and NOT get them!
TalkTalk email goes titsup FOR DAYS. Cheapo telco warns: Changing password WON'T fix it:
http://www.theregister.co.uk/2014/11/29/talktalk_email_outage/:
I refer to the original Outlook programme, of course and not the newish web based Outlook/Hotmail/Live.
Here is the story:
http://www.theregister.co.uk/2014/11/29/talktalk_email_outage/
They are quick enough to bump their prices up due to their 'improved' service. Don't make me laugh! >:(
I do not use webmail myself, I use Microsoft Live mail, I use three Hotmail and three Tiscali email addresses in one block because it is easier for me, have not had any problems at all.
Talk Talk is doing that to ex -tiscali customers, I think it is a way of getting you to change every thing to Talk Talk. I did not work with my brother-in-law who is was with Tiscali, he is going to BT, so Talk Talk will lose him as a customer.
I know someone who still uses AOL and he is fine with them, but they are putting in FTTC where he lives, now idea what it will be ready, but when it is, he will go to that and I have a feeling he will also go for BT as he have his landline with Bt and do not want to change for some strange reason. He