Disagree. If you treat someone to a £700 meal and repair the car you damaged, I'd say there's a great chance they'll come back to you in future.
The woman was greedy but the garage was stupid. They need to pay all of it.
Some things to think about here though. If the customer wanted a good relationship with the dealer after she collected her car she would not have taken the pi$$ by spending £700 on a meal. This action alone is enough to suggest that she has decided to get everything can from the garage & by doing so forfeiting any relationship she may once have had with them.
If the garage stumped up the £700 and the customer carried on using them, do you really think the garage would be happy and delighted to deal with her in the future? Are they more likely to put up cost for every job they carry out on her cars in the future to make up the money?
Will they do her the same sort of discounts on new cars she buys from them in the future?
The answer is probably no, and the customer would be well aware of this too.
Would the garage even want to deal with her in the future (beyond recouping the £700)?
Guarantee there will be a warning on her customer records about her previous behaviour.
If they are the only Audi dealership in the area and the customer wants Audi service history she has put herself in an awkward situation.
The dealership has no reason to serve the customer at all if they choose not to & personally I would not blame them if they told her to go elsewhere.
Most people hearing about this near the dealership would think they did more than enough to look after the customer. This, in my view is only good publicity for the dealership which should more than cover any future potential profits from this one customer.
Firstly I think the two women should look at the amount they drink, oh my god, it's so much!!!
I personally would feel a bit cheeky having say a harvester meal and then adding in a desert (plus no drink as I don't), but people are very, very different and I don't like to take advantage of the situation.
She seems a bit entitled to eat so much at such a high price and then add all of that drink in too, but Audi were very stupid not to stipulate a price, what would they have thought reasonable? A company lunch would most likely be a similar amount too and of course they did damage her car too.
Anyone who eats at those places must have more money than sense.
The do an entrée (a starter to the rest of us), of Sologne caviar served with blinis (what the fk are blinis?), and condiments for £270 a head.
Pretentious nonsense.
I could imagine people handing over a load of money (when it comes to food) and getting something not very filling. I bet places like that must make a ton of profit where the food's concerned.
Firstly I think the two women should look at the amount they drink, oh my god, it's so much!!!
I personally would feel a bit cheeky having say a harvester meal and then adding in a desert (plus no drink as I don't), but people are very, very different and I don't like to take advantage of the situation.
She seems a bit entitled to eat so much at such a high price and then add all of that drink in too, but Audi were very stupid not to stipulate a price, what would they have thought reasonable? A company lunch would most likely be a similar amount too and of course they did damage her car too.
I suspect that it's more likely that she just saw an opportunity to be "clever" and took it.
If they are the only Audi dealership in the area and the customer wants Audi service history she has put herself in an awkward situation.
Or sell the car and buy a different make. And anyway, if you're looking for a second hand Audi, you might be able to buy it from a private individual or even another garage. I would have thought it could only be a potential problem if you're looking for a new Audi.
I think her spend was reasonable in this instance.
Do you normally spend £700 for two when dining out? Would you spend that much if on expenses?
I remain of the opinion that it was stunningly idiotic of Audi not to specify a limit when making their offer.
It seems the offer was made in an informal email, and the customer should have taken it up in the same spirit. (And I don't think it was Audi, but some guy working in a garage that happened to be selling Audi cars, trying to make a nice gesture and getting two fingers back in return.)
Don't get me wrong. I think she was taking the piss somewhat
She was taking piss completely.
, but I think she had good cause to.
Why? What had the garage done to her? There was an accident caused by a delivery driver, the garage fixed it at their cost and gave her a courtesy car; why did they need to be punished further, and maybe even cost someone their job?
Horrible woman, who's gone beyond the bounds of normal decent behaviour. Most of use have some restraint: we serve ourselves at a buffet, we don't scoop up all the food and pile it high on our plates just because we can.
Echoing Si's point, Given what Audi and main dealerships charge for labour, they perhaps should expect somebody who's spent, hours, days and mouths sorting out the issue, been inconvenienced over a significant period of time to be what they consider unreasonable.
The Dealership should have just sucked it up and learnt from the experience.
Such as - not damaging customer cars.
Such as - making good damage promptly and effectively.
Perhaps the person took the piss, perhaps they felt that the Dealership took the piss also.
It seems the offer was made in an informal email, and the customer should have taken it up in the same spirit. (And I don't think it was Audi, but some guy working in a garage that happened to be selling Audi cars, trying to make a nice gesture and getting two fingers back in return.)
Well they should take it as a learning experience and not do it again.
Why? What had the garage done to her? There was an accident caused by a delivery driver, the garage fixed it at their cost and gave her a courtesy car; why did they need to be punished further, and maybe even cost someone their job?
Perhaps they didn't need to be "punished further" but they made the offer. I presume she didn't hold them at gunpoint. They either shouldn't have offered, should have specified a limit or given vouchers.
Anyone who eats at those places must have more money than sense.
The do an entrée (a starter to the rest of us), of Sologne caviar served with blinis (what the fk are blinis?), and condiments for £270 a head.
Pretentious nonsense.
I am mildly surprised that in what I always took to be a cosmopolitan, and erudite bunch of posters, someone would publicly admit that they do not know what sloe gin is, or what blinis are.
An entrée is the first course in Britain and/or France, but in restaurant menus in the U.S. and parts of Canada it is the main meal.
Highly unlikely and also avoiding telling us what he would consider to be unreasonable.
There must be a figure.
What was the car?
How long was the car out of commission in total?
What was the event?
How was the initial and then continued customer communications handled?
What was the courtesy Car?
How long did it take for the car to be repaired initially?
How long did it take for the car to be repaired the required standard?
How many hours did the customer spend trying to put things right?
Asking somebody to put a value on what they consider reasonable in this situation is a little hard without the above.
As a relatively nice being, I wouldn't have been deliberately nasty to the garage by doing this, I'm sure they were sorry and were trying to help fix her car and provided a goodwill gesture. Have more faith in human beings and you might get more back and put some love and positivity back and it might reflected back to you, do this and you're adding more cynnicism and negative vibes to the world!
What was the car? How long was the car out of commission in total?
What was the event?
How was the initial and then continued customer communications handled?
What was the courtesy Car?
How long did it take for the car to be repaired initially?
How long did it take for the car to be repaired the required standard?
How many hours did the customer spend trying to put things right?
Asking somebody to put a value on what they consider reasonable in this situation is a little hard without the above.
Hopefully it wasn't ready for her to take home after the lunch, what with all of that alcohol she had drunk the car would have been even more damaged!
What was the car?
How long was the car out of commission in total?
What was the event?
How was the initial and then continued customer communications handled?
What was the courtesy Car?
How long did it take for the car to be repaired initially?
How long did it take for the car to be repaired the required standard?
How many hours did the customer spend trying to put things right?
Asking somebody to put a value on what they consider reasonable in this situation is a little hard without the above.
But on face value of the info we DO have, all I can say is that I don't consider £700 unreasonable. Sorry I can't add more than that to your cross examination SaturnV.
The answer is that I don't know without further information.
Information such as this:
But on face value of the info we DO have, all I can say is that I don't consider £700 unreasonable. Sorry I can't add more than that to your cross examination SaturnV.
Sorry if you feel under pressure. I thought that as you were clear that you don't think £700 for lunch is unreasonable you might have a idea what you think would be unreasonable.
Sorry if you feel under pressure. I thought that as you were clear that you don't think £700 for lunch is unreasonable you might have a idea what you think would be unreasonable.
You aren't so intimidating that I feel under pressure by you. Sorry.
You're simply asking a question that I can't give an accurate answer to as I don't have all the information at my disposal.
I am mildly surprised that in what I always took to be a cosmopolitan, and erudite bunch of posters, someone would publicly admit that they do not know what sloe gin is, or what blinis are.
An entrée is the first course in Britain and/or France, but in restaurant menus in the U.S. and parts of Canada it is the main meal.
Well slap my face with a Pacific Ocean black cod fillet (hand glazed with a Japanese tamari and honey reduction).
Well slap my face with a Pacific Ocean black cod fillet (hand glazed with a Japanese tamari and honey reduction).
Nice try Elyan, but a bit of a fail really, everyone (should), know that cod is a fish, just as I presumed most people would know what sloe gin, and a blini is.
Actually, Pacific Ocean black cod, while definitely being a fish, is not a member of the cod family.
Nice try Elyan, but a bit of a fail really, everyone (should), know that cod is a fish, just as I presumed most people would know what sloe gin, and a blini is.
Actually, Pacific Ocean black cod, while definitely being a fish, is not a member of the cod family.
Blinis are not something I've encountered before Debrajoan. I know what they are now, but you've made me feel inadequate, sad and uneducated.
I'm off to brush up on my knowledge of small pancake varieties.
Blinis are not something I've encountered before Debrajoan. I know what they are now, but you've made me feel inadequate, sad and uneducated.
I'm off to brush up on my knowledge of small pancake varieties.
Now I feel bad, I'm sure that you are none of those things, please accept my apologies if I really did make you feel like that.
If it's any consolation, a friend told me of the time he saw paniki on an Indonesian restaurant menu, and asked if I knew of it.
I had to tell the truth and say no.
He said, " You peasant, it's fruit bat, boiled in coconut milk."
So, I don't know everything, still, after that I'm glad I don't!
Comments
Some things to think about here though. If the customer wanted a good relationship with the dealer after she collected her car she would not have taken the pi$$ by spending £700 on a meal. This action alone is enough to suggest that she has decided to get everything can from the garage & by doing so forfeiting any relationship she may once have had with them.
If the garage stumped up the £700 and the customer carried on using them, do you really think the garage would be happy and delighted to deal with her in the future? Are they more likely to put up cost for every job they carry out on her cars in the future to make up the money?
Will they do her the same sort of discounts on new cars she buys from them in the future?
The answer is probably no, and the customer would be well aware of this too.
Would the garage even want to deal with her in the future (beyond recouping the £700)?
Guarantee there will be a warning on her customer records about her previous behaviour.
If they are the only Audi dealership in the area and the customer wants Audi service history she has put herself in an awkward situation.
The dealership has no reason to serve the customer at all if they choose not to & personally I would not blame them if they told her to go elsewhere.
Most people hearing about this near the dealership would think they did more than enough to look after the customer. This, in my view is only good publicity for the dealership which should more than cover any future potential profits from this one customer.
Anyone who eats at those places must have more money than sense.
The do an entrée (a starter to the rest of us), of Sologne caviar served with blinis (what the fk are blinis?), and condiments for £270 a head.
Pretentious nonsense.
Firstly I think the two women should look at the amount they drink, oh my god, it's so much!!!
I personally would feel a bit cheeky having say a harvester meal and then adding in a desert (plus no drink as I don't), but people are very, very different and I don't like to take advantage of the situation.
She seems a bit entitled to eat so much at such a high price and then add all of that drink in too, but Audi were very stupid not to stipulate a price, what would they have thought reasonable? A company lunch would most likely be a similar amount too and of course they did damage her car too.
I could imagine people handing over a load of money (when it comes to food) and getting something not very filling. I bet places like that must make a ton of profit where the food's concerned.
I suspect that it's more likely that she just saw an opportunity to be "clever" and took it.
Or sell the car and buy a different make. And anyway, if you're looking for a second hand Audi, you might be able to buy it from a private individual or even another garage. I would have thought it could only be a potential problem if you're looking for a new Audi.
It seems the offer was made in an informal email, and the customer should have taken it up in the same spirit. (And I don't think it was Audi, but some guy working in a garage that happened to be selling Audi cars, trying to make a nice gesture and getting two fingers back in return.)
She was taking piss completely. Why? What had the garage done to her? There was an accident caused by a delivery driver, the garage fixed it at their cost and gave her a courtesy car; why did they need to be punished further, and maybe even cost someone their job?
Horrible woman, who's gone beyond the bounds of normal decent behaviour. Most of use have some restraint: we serve ourselves at a buffet, we don't scoop up all the food and pile it high on our plates just because we can.
The Dealership should have just sucked it up and learnt from the experience.
Such as - not damaging customer cars.
Such as - making good damage promptly and effectively.
Perhaps the person took the piss, perhaps they felt that the Dealership took the piss also.
I think the most I ever spent on a meal for two was about £400. But I could stretch to £700.
Well they should take it as a learning experience and not do it again.
I view it as "somewhat".
Perhaps they didn't need to be "punished further" but they made the offer. I presume she didn't hold them at gunpoint. They either shouldn't have offered, should have specified a limit or given vouchers.
Highly unlikely and also avoiding telling us what he would consider to be unreasonable.
There must be a figure.
I am mildly surprised that in what I always took to be a cosmopolitan, and erudite bunch of posters, someone would publicly admit that they do not know what sloe gin is, or what blinis are.
An entrée is the first course in Britain and/or France, but in restaurant menus in the U.S. and parts of Canada it is the main meal.
What was the car?
How long was the car out of commission in total?
What was the event?
How was the initial and then continued customer communications handled?
What was the courtesy Car?
How long did it take for the car to be repaired initially?
How long did it take for the car to be repaired the required standard?
How many hours did the customer spend trying to put things right?
Asking somebody to put a value on what they consider reasonable in this situation is a little hard without the above.
Hopefully it wasn't ready for her to take home after the lunch, what with all of that alcohol she had drunk the car would have been even more damaged!
That way they have paid for the meal as they promised. The drinking the woman did afterwards is down to her.
The answer is that I don't know without further information.
Information such as this:
But on face value of the info we DO have, all I can say is that I don't consider £700 unreasonable. Sorry I can't add more than that to your cross examination SaturnV.
Sorry if you feel under pressure. I thought that as you were clear that you don't think £700 for lunch is unreasonable you might have a idea what you think would be unreasonable.
You aren't so intimidating that I feel under pressure by you. Sorry.
You're simply asking a question that I can't give an accurate answer to as I don't have all the information at my disposal.
Well slap my face with a Pacific Ocean black cod fillet (hand glazed with a Japanese tamari and honey reduction).
The posh restaurant was in the West End (where else?). So that wouldn't have been the case.
Nice try Elyan, but a bit of a fail really, everyone (should), know that cod is a fish, just as I presumed most people would know what sloe gin, and a blini is.
Actually, Pacific Ocean black cod, while definitely being a fish, is not a member of the cod family.
Blinis are not something I've encountered before Debrajoan. I know what they are now, but you've made me feel inadequate, sad and uneducated.
I'm off to brush up on my knowledge of small pancake varieties.
Now I feel bad, I'm sure that you are none of those things, please accept my apologies if I really did make you feel like that.
If it's any consolation, a friend told me of the time he saw paniki on an Indonesian restaurant menu, and asked if I knew of it.
I had to tell the truth and say no.
He said, " You peasant, it's fruit bat, boiled in coconut milk."
So, I don't know everything, still, after that I'm glad I don't!