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Is it possible to speak to an english person from Talk Talk?
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Just wondering as it's never happened to me.
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[Deleted User]
Posts: 341 [Deleted User]
Posts: 341 [Deleted User]
Posts: 341
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But have huge issues with the companies that have done this!
Its not like our phone/internet/insurance bills have plummeted (whilst theirs have & their profits soared!)
Still are, loads of cars are made here. Evidently the Japanese car firms in particular think the UK is a great country to build cars in as the big ones are all here.
My experience of Indian call centres varies massively to be honest. Some ISP's Indian call centres seem pretty good, others I hear are awful.
To be honest though, i have to say the talk talk india cs side has improved a lot. When i first joined with them they were terrible but now they seem to resolve problems quickly.
@OP- Have you tried going through the talk talk members forums. If you register there you just need to fill out a few questions and they'll be able to get back to you within 1 working day. I've used it many a time and i must say they are much better than the call centres.
No options puts you straight through to an advisor in Preston.
The native English speaker tried to insist that I would have to pay a termination fee while I equally told him that I would not as it was TalkTalk who were in breach of contract for not installing the line on the agreed date (not my problem that they couldn't sort this out between themselves & BT) & that if I had known how awful their telephone support was I would never had signed up in the first place. I followed up with a recorded delivery letter to confirm cancellation. I received a pre-paid plastic sack to return the modem.
I have subsequently signed up with TalkTalk Business at about the same price per month & although I have yet to call their support line they do make a very strong point about their 800-strong UK-based support staff & UK-based call centres.
Hope this works out better for you though.
No this is Calcutta sorry
She eventually agreed to call me back at midday when I have had the chance to find the correct scredriver and move everything so that I can get access !!
Do they think we live in houses with sockets at waist height and tools just handy on the windowcill etc etc and easy access to wires at the back of our PCs???
Totally fed up !!!!!! Bring back the stone and chisel - easier that way !!!
1. Do not possess a screwdriver
2. Have a cupboard obstructing your phone socket
3. Have not got dressed(?)
These are basic tests that any ISP will ask you to do in the first instance. The reason being if the fault is found to be within your own home then Openreach will levy a charge for any repairs/callout. The test socket bypasses all your internal wiring and any extensions etc
To be fair the socket could be better designed to provide test access without needing to unscrew the front plate. I believe the US equivalent of the NTE5 does just that - you can unplug a wire link that connects the house wiring to the line, and plug in a phone, modem or whatever without unscrewing anything.
S2k totally missed my point. Because of the language problem i was unable to explain to the lady that i would need to go find a screwdriver, therefore needed to get dressed and would need time to move everything to get at socket. In the end she did call me back and before I'd even completed doing what she asked me to do she said thank you for doing a particular test. At that point i gave up.
My point also was that i thought it was quite amusing to be talking to someone that expects that I'm standing with screwdriver in hand and with instant access to plugs filters et al.
I imagine you would be as equally annoyed with them if they failed to talk you through the basics and passed on a bill for £120 or whatever it is these days for a wasted Openreach callout.
Now, this shouldn't be a problem if they were able to resolve problems. However, and ironically, the quality of phone lines and hold music is excruciating, they have a tendency (twice-and once when an advisor was trying to explain my case to a different department) to disconnect calls they can't handle, and being generally somewhat economical with the truth.
They make BT seem bastions of customer service in comparison!
</rant over>
Sorry, have to disagree, you DID miss my point and yes I do know all about support, working in IT myself !!!! You're delving into it far to deeper than it really is !!!
I have not come across anyone in the past when I have had a problem, asking me to unscrew anything on the wall !! Particuarly jumping suddenly from going through what is on my screen. You weren't a party to my call, so kindly just forget it !!!
Feel free to have a rant but don't be surprised when others call you out. This is DS, not the comments section of the Daily Mail website.
Yes, and your'e behaving like one of those morons that comments on the DM !!!
As I've already mentioned, you've totally got the wrong end of the stick !!! Why do you keep mentioning Engineers? I didn't want or need an Engineer !!!
Of course you don't sent an engineer out on 1st line, or 2nd line or 3 line. Our hotels would be lucky to see an engineer at all, except when something major goes wrong with the server or it's being moved !!
What do you mean when others 'call' me out? Not got a clue ?!!
Why don't you just accept you've made a mistake!
The problem is that it needs to be established whether the problem is with your side of the wiring or equipment. That means unscrewing the faceplate and trying the test socket (ideally with another router if you can, but most can't)
So the options there are doing it yourself, or sending someone out and hoping that it isn't an internal fault (or TT get billed for it, and at their prices that's several years of profit wiped out in all likelihood). That's why they want you to do it.
But then we've become a country that is too scared to do anything "technical" even if it is trivial. We're far away from the days where electrical stuff came without a plug and you were expected to fit one yourself, these days some people would pay an electrician to do it
Oh gawd, you've lost the plot too !! Wish I'd never bothered to put a throw away comment on here !! My comment hadn't got anything to do with not being able to unscrew a couple of poxy screws or anything else. I worked in engineering before IT, so harldy scared of a couple of screws.
Please forget my original comment on this thread, it's become a bit of a joke !!!
PS I don't have the problem now, so obviously it was a general problem with broadband probably at the cabinet in the village.
Pretty much this whole post was about you not wanting to unscrew the faceplate. Everyone has just tried to explain to you why TalkTalk asked you to do it.
It's not their fault that UK phone sockets are designed that way. The problem you were experiencing could have been caused by the wiring inside your house. That's why they wanted you to isolate it. No one has "lost the plot" at all.
No it wasn't - obviously I didn't write the post very well !!!
I didn't mind unscrewing the blady plate at all - it was the fact that I could not explain to her in English why I hadn't got a screw driver by my desk and why it would take some time to move the cupboard in front of the plate and that to get a screwdriver I would need to get dressed. If it was an English person it would have taken me 20 seconds to explain my position and they would have called me back!
Please can this be the end of this very boring saga !!! I know all about why I needed to get the flamin' plate off !! DOH!!!!!!
Escuse the double post - PC playing up again. Probably because I didn't get around to removing that plate !!!!!