Options
HDR1000S - All recordings gone
zetor
Posts: 340
Forum Member
✭
I just came back off holiday and turned on my HDR1000S and all my recordings have gone, the HDD shows only 1% full where there was about 25% of tv shows on it, I have tried swtiching it off and on again and pulling the power and it still shows no recordings, it does show some planned ones. I have had this Freesat box from when it first came out and never had any problems bar the odd missed timer recordings, has anyone had this problem before and know of any way of getting my tv sjows back? Any help much appreciated.
0
Comments
Power off for at least 15 minutes. Disconnect the lnb cables. Boot with the cables disconnected.
Power off and replace cables and re-boot after box has booted for a short period to reset the clock.
I haven't needed to try this, so please post if it actually works
It's not looking good.
Before you ask no one seems to know what this is supposed to do, but worth a try.
Settings - System Settings - Storage - Start disk clean up.
Failing that the only other thing you can do is a full disk format which of course will lose your recordings for ever.
It does not offer it if it cannot see a disk or a format.
On boot tomorrow can you enter storage and tell us what it says.
"Connect a USB (HDD) to the box to record programmes and pause live tv" and " You can also attache a USB storage device to view your own media such as, video. photos, music"
Could this be a HDD failure?
If not in warranty connect the disk to a PC via a sata caddy. The PC disk manager tool should be able to see the partition tables on the disk, if it does the disk controller works.
We would be interested in the result if you can be bothered
The two facts you posted < 1% used and the connect message seem to contradict each other
You can't upload the recording files because the recording partition is encrypted.
https://en.wikipedia.org/wiki/Linux_Unified_Key_Setup
Just disconnection and reconnecting may have fixed the problem.
One think that worked for me was avoid looking at recordings until a few minutes after boot. I have the unproved theory that boot uses multiple tasks to fire off processes such as building the recordings lists, checking for firmware updates, checking for network connectivity and checking for channels updates.
The image upload - I usually put them on a Onedrive/Google Drive public folder. Not sure It will tell us much as the drive is working, I expect it just shows several partitions of an unknown type.
I know there is only around 10 - 15% of space used up, but my unit says no.
I have contacted Humax (e mail) re the issue. Perhaps I may hear something over the next few days. If so if anything of use comes up I will post it here.
What do you see under Settings - within Storage?
What happened when you pressed record - did you get a message?
When I pressed the record button, nothing happened, there was no message at all. In settings when I checked for info on the record side yet again, nothing. It was if the unit had forgotten it could record.
I was not able to access any "Record" info or tag. I was prompted to add an external HDD, it was if the record software and hardware were not there at all. Last night I left the unit on standby and this morning switched it on and the recordings and record functions inc pause, rewind etc were all working fine. It is a strange one.
The "I was prompted to add an external HDD" is significant and indicates the hard disk was not detected at startup. You did not mention exactly what you were doing when you got this message.
Had you just booted the unit or entered, for example, recordings just after boot?
Hi, Re the "add external HDD"...this appeared as I went through the menu to the Storage in the settings. This is when the prompt appeared. I had not booted the unit simply looking through the menu to see if there were any thing indication the then problem.
I have still not heard from Humax so I will call them tomorrow
So even though the HDD was not shown during the problem, the start position of the programmes remained as if there had been no issue.
The position of each recording and other data is recorded on separate files on disk. These are not normally seen, but if you play a imported file on USB you will see they are created on the USB stick.
I think calling Humax support will not achieve anything as all is currently well. All you will do is invite a suggestion to factory reset and possibly also to reformat the hard disk.