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Exceeding download limit
almostblonde
Posts: 255
Forum Member
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The problem I would like help with is not mine. My friend is with BT and honestly she hardly uses her laptop, let alone downloads stuff. She had a virus a couple of years ago on her old desktop and thought it was sorted when she got her laptop, but within a few weeks she has been told she has exceeded her limit. My friend is not young(68) and really does not use a computer for anything other than shopping, emailing and browsing. I wonder if anyone is using her WiFi connection and how she could find out, or if there is something else going on? I have suggested she change her provider. I am with virgin and have unlimited download apparently but I have probably the same usage as my friend! If someone out there can advise I would extremely grateful, my friend is recently widowed and rather vulnerable. Thank you.
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I'm also with BT and have on occasions got close to my monthly download allowance. In those cases I have received an e-mail from BT informing me that I had used so much of my allowance - I can't remember the wording but the e-mails have indicated the amount used e.g. 16 Mbs out of a 20Mbs limit.
Your friend should therefore have received similar e-mails.
On a couple of occasions, usually near to the end of the month I have exceeded my limit and have been charged for the excess used, usually as an additional charge on my quarterly bill.
HTH
ETA - That said I don't have a direct debit and if she regularly exceeds her limit, then they may put up the direct debit in a similar way to some utility companies (Gas/Electric).
But surely the updates will be the same size whether she has her computer on for 1 hour a week or permanently on?
You can have the laptop (with 8.1?) is set to automatically check for updates but allows you to select which ones to download, that will be better for the friend.
That would be worth looking into, she may be able to get unlimited broadband for less money.
BT are not renowned for great prices.
Its nice to be not worrying about going over the limit.
You may as well advise the user to leave the front door. Updates are there for everyone's protection.
Yep! That would definitely be the best option. There'll be some very cheap non-fibre packages out there that will be below £10.