For the internet their child protection lock ruins everything. To remove it, you have to give them your passport info or driving license number...crazy!!! It was good value for money but too nanny state to be of use to me.
I'm with EE now and find them much better even though they are pricier.
I was with Giffgaff for a few years. I only left them because I'm currently travelling and, unlike Giffgaff, Three do free roaming in the majority of countries I'm visiting/have visited. I would happily go with them again in the future. Their internet was just fine in my experience too. It depends where you are.
As for keeping your old number, you will need to contact your existing provider and request a PAC (Port Authorisation Code) from them. Once you've done that you'll need to fill in Giffgaff's transfer form, found here. Then it's just a matter of waiting a day or so.
JDF
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I'm with EE now and find them much better even though they are pricier.
That said, their customer service was a million times better than EE. Would go back to them tomorrow if it weren't for the internet thing.
You can keep your old number. Just get the PAC code from your current provider.
I'm not a great mobile internet user, the screen on a mobile phone is far too small for me, but for texts, calls, email, etc, I've never had an issue.
As for keeping your old number, you will need to contact your existing provider and request a PAC (Port Authorisation Code) from them. Once you've done that you'll need to fill in Giffgaff's transfer form, found here. Then it's just a matter of waiting a day or so.