Might be a bit late into the game with this info
but got my e mail yesterday. saying hit the big red button to upgrade etc., Went onto the virgin page and did it.
Speed gone up from 60 to 100 this morning.
area
North London.
I'm not sure when my speed was increased but I have just done a speed check today (Cambridge area) and I'm getting 105 Mbps. Whooo. Only 6 Mpbs up which is slightly annoying but I can live with it.
It's because that for some people new kit is required so they need a delivery. To make it as simple a message as possible, the process is the same for everyone i.e. go to My VM and confirm you want the upgrade.
The system then sorts out if you need new kit or not.
I received the upgrade to 50Mbps email and I clicked through. It says I need a Superhub and its £16 for delivery and enabling. The money is not burning a hole in my pocket and 20Mbps is currently more than enough.
What happens if I ignore? Do I get automatically upgraded and accept limitations of existing kit, or do I remain on 20Mb indefinitely?
I received the upgrade to 50Mbps email and I clicked through. It says I need a Superhub and its £16 for delivery and enabling. The money is not burning a hole in my pocket and 20Mbps is currently more than enough.
What happens if I ignore? Do I get automatically upgraded and accept limitations of existing kit, or do I remain on 20Mb indefinitely?
You will remain on 20Mb until you get a superhub, if your current modem developed a fault they will replace it free of charge with a superhub
Just upgraded to the Big Kahuna bundle as it gives me XL TV for the same price as I was paying for M+. I was offered an SH 2, even though I already have SH 1, for a £20 delivery charge. New 12 month contract, although as I'm not going anywhere it doesn't bother me.
Clicked the 30>50mb upgrade button on Friday, got an order reference via email, said it would be done in 3 working days but it's still not done and the 'track your orders' says there's no open order.
How long did it take people to get upgraded after clicking through?
Sorry for double posting, just called them and their system had no idea I asked for the upgrade, even with the order reference from the email. Immediately upgraded me to 50mb with no reference to new contracts or anything.
Clicked the 30>50mb upgrade button on Friday, got an order reference via email, said it would be done in 3 working days but it's still not done and the 'track your orders' says there's no open order.
How long did it take people to get upgraded after clicking through?
I had exactly the same experience this week, clicked the upgrade on Monday and waited patiently for an E-mail notifying me of the when it would happen.
Yesterday afternoon I decided to phone them, pleasant enough Lady advised that the request hadn't been processed due to some glitch at their end, said she'd do it while I waited .. minute or two later she said it was done, reboot the Router in 20 minutes time, anything else I can help you with etc.
Got off the phone and noticed my broadband had gone down, came back up a minute later without needing to reboot, and voila, 30>50GB upgrade for free.
So my suggestion is ignore the online upgrade, just phone them and ask to be upgraded.
Odd. I've been using the postcode checker for a while and it keeps saying check back at the end of may for a date for my area. I check today expecting to find that I'll either have to check again at the end of this month or that the upgrade will be happening on a specific date in the near future. Surprisingly it appears to be live right now and I could order a self-install Superhub 2 for next week! Now I'm wishing that I'd checked sooner but after previous upgrades I had no expectations.
well just goes to show how cluless these virgin cutomers services are, i rang today, said i hadnt recieved my free upgrade, some indian chap, said you will get it in july...i said ive recieved an email to fill in and my upgrade should have been in a few days....no sorry sir ! you will get in july....so i hung up, rang again later spoke to a very nice english speaking lady, told her the problem she done it staright away 50meg, she did however said i need to upgrade to a new contract..no way i said mine expires in septemebr 2014 and i may leave...she checked and said ok thats fine then...so on 50 meg, but may leave in september 2014 , no doubt theyll try and keep me with a better offer..
I got an email on Monday evening about my upgrade to 50mg, so after reading decided I could self install. Phoned up yesterday and got a confused Indian guy who wanted to help me get my Windows 8.1 WiFi installed on super hub, which I hadn't got yet. There are no online instructions on 8.1 for some reason.
Got put through to a Scottish guy who insisted I could not get a Superhub 2 free, explained email said yes I would. He went away spoke to supervisor who said yes, and its arriving on Friday.:D
she did however said i need to upgrade to a new contract..no way i said mine expires in septemebr 2014 and i may leave...she checked and said ok thats fine then...so on 50 meg, but may leave in september 2014 , no doubt theyll try and keep me with a better offer..
I'm still not 100% clear on this contract business - it's not at all clear whether availing yourself of the upgrade ties you into a new 12/18 month contract or not.
The upgrade is finally available to me according to the VM website but I've yet to actually click the order button.
I got a new contract in the post yesterday, terms and conditions and telling me I only had to pay the £5.99 for the SuperHub 2 delivery. It did ask me to sign or return the product in 7 days.
I seem to have been given the bump from 30 to 50 without even requesting it! Is this normal? I just tested my speed and I am on 50, logged into My Virgin Media and it says I have been supercharged to 50. Will they have sneakily extended my contract? Or are Virgin just giving the upgrade to anybody already with a Superhub automatically? Many thanks.
I received the upgrade to 50Mbps email and I clicked through. It says I need a Superhub and its £16 for delivery and enabling. The money is not burning a hole in my pocket and 20Mbps is currently more than enough.
What happens if I ignore? Do I get automatically upgraded and accept limitations of existing kit, or do I remain on 20Mb indefinitely?
I am also on 20 Mbps. I don't know whether you were put off by the £16 charge - the e-mail I have just received asks for £5.99 for P&P and self-install, or £49.95 for a technician to do it. However, on closer reading I see that it says from those prices.
I doubt that I need the extra speed, but if it is indeed only £5.99 may go for it, even though it sometimes turns out that self install is a pain.
I got the free 20 to 50 upgrade. It did cost £5.99 for delivery and free install. Actually I was slightly miffed at that because from earlier emails last year it said it would be free so I thought that actually meant 'free'. Ah well though.
The self install is easy. Infact it's simpler than the setup guide says. In it it says something about having to have an account number and other details to give over the phone but when I phoned it (automated/prerecorded reply) just said to turn off the router whilst they sent a signal to the router (using virgin land line here) and within seconds it was activated.
Maybe the other method is if you're not a virgin phone customer.
The only problem is that my router died after three weeks. The tech came out (free) and swapped it and said it was an older Superhub2 and probably a faulty batch.
Not had any problems with the new Superhub (fingers crossed).
I got the free 20 to 50 upgrade. It did cost £5.99 for delivery and free install. Actually I was slightly miffed at that because from earlier emails last year it said it would be free so I thought that actually meant 'free'. Ah well though.
The self install is easy. Infact it's simpler than the setup guide says. In it it says something about having to have an account number and other details to give over the phone but when I phoned it (automated/prerecorded reply) just said to turn off the router whilst they sent a signal to the router (using virgin land line here) and within seconds it was activated.
Maybe the other method is if you're not a virgin phone customer.
The only problem is that my router died after three weeks. The tech came out (free) and swapped it and said it was an older Superhub2 and probably a faulty batch.
Not had any problems with the new Superhub (fingers crossed).
Did it take long to get up to speed? I was reading the instructions and they mention an hour to complete the process. I put it all together, made the call, was told it was activated and now my speed has gone down from 20 mbs to 1.95 mbs - not the increase to 50 mbs I was expecting! Perhaps I need to be patient? I am using a wired connection.
No, it was instant.
The modem/router takes a few minutes to boot up. Longer than my previous setup but when all the lights were on I was getting hits of 54Mbps.
I've tested other 'sources' and am getting greats download speeds off them as well.
No, it was instant.
The modem/router takes a few minutes to boot up. Longer than my previous setup but when all the lights were on I was getting hits of 54Mbps.
I've tested other 'sources' and am getting greats download speeds off them as well.
After an hour or so it went up to 25 Mbps at around 7pm. This morning it is 31.31 Mpbs, so a long way off the 50 I had hoped for (although obviously it is within the "up to 50" promised by the e-mail).
Were you asked to return your previous router? All I saw was a sticker on one bag about recycling and directing me to recycle-more.co.uk which is a far from helpful site. My router had been replaced not so very long ago by a Netgear VMDG280.
Comments
I'm not sure when my speed was increased but I have just done a speed check today (Cambridge area) and I'm getting 105 Mbps. Whooo. Only 6 Mpbs up which is slightly annoying but I can live with it.
What happens if I ignore? Do I get automatically upgraded and accept limitations of existing kit, or do I remain on 20Mb indefinitely?
You will remain on 20Mb until you get a superhub, if your current modem developed a fault they will replace it free of charge with a superhub
How long did it take people to get upgraded after clicking through?
I had exactly the same experience this week, clicked the upgrade on Monday and waited patiently for an E-mail notifying me of the when it would happen.
Yesterday afternoon I decided to phone them, pleasant enough Lady advised that the request hadn't been processed due to some glitch at their end, said she'd do it while I waited .. minute or two later she said it was done, reboot the Router in 20 minutes time, anything else I can help you with etc.
Got off the phone and noticed my broadband had gone down, came back up a minute later without needing to reboot, and voila, 30>50GB upgrade for free.
So my suggestion is ignore the online upgrade, just phone them and ask to be upgraded.
Got put through to a Scottish guy who insisted I could not get a Superhub 2 free, explained email said yes I would. He went away spoke to supervisor who said yes, and its arriving on Friday.:D
I'm still not 100% clear on this contract business - it's not at all clear whether availing yourself of the upgrade ties you into a new 12/18 month contract or not.
The upgrade is finally available to me according to the VM website but I've yet to actually click the order button.
There was no mention at any point about a contract extension.
I am also on 20 Mbps. I don't know whether you were put off by the £16 charge - the e-mail I have just received asks for £5.99 for P&P and self-install, or £49.95 for a technician to do it. However, on closer reading I see that it says from those prices.
I doubt that I need the extra speed, but if it is indeed only £5.99 may go for it, even though it sometimes turns out that self install is a pain.
The self install is easy. Infact it's simpler than the setup guide says. In it it says something about having to have an account number and other details to give over the phone but when I phoned it (automated/prerecorded reply) just said to turn off the router whilst they sent a signal to the router (using virgin land line here) and within seconds it was activated.
Maybe the other method is if you're not a virgin phone customer.
The only problem is that my router died after three weeks. The tech came out (free) and swapped it and said it was an older Superhub2 and probably a faulty batch.
Not had any problems with the new Superhub (fingers crossed).
Did it take long to get up to speed? I was reading the instructions and they mention an hour to complete the process. I put it all together, made the call, was told it was activated and now my speed has gone down from 20 mbs to 1.95 mbs - not the increase to 50 mbs I was expecting! Perhaps I need to be patient? I am using a wired connection.
The modem/router takes a few minutes to boot up. Longer than my previous setup but when all the lights were on I was getting hits of 54Mbps.
I've tested other 'sources' and am getting greats download speeds off them as well.
After an hour or so it went up to 25 Mbps at around 7pm. This morning it is 31.31 Mpbs, so a long way off the 50 I had hoped for (although obviously it is within the "up to 50" promised by the e-mail).
Were you asked to return your previous router? All I saw was a sticker on one bag about recycling and directing me to recycle-more.co.uk which is a far from helpful site. My router had been replaced not so very long ago by a Netgear VMDG280.